Touchpad Issue on ASUS ROG laptop

[DanF]

Customer bought this laptop originally with Windows 8 and later upgraded to Windows 10. It seems that Windows Updates service pushes a driver that doesn't work (at all). A quick search on the internet confirms this and you can find specific methods that should bring the touchpad back to life.

Customer first asked us to help with this around a month or so ago, and we managed to fix. Lately, the customer informed us while assisting with another request, that the touchpad is not working again and that they tried to re-install drivers and so on, with no luck. So he asked us to have a look at it again. Tried several methods, none seem to be working. Since the customer also reported some weird explorer issues, we have advised that it would be better to just re-install the OS and start from scratch.

Long story short, I decided to try UBCD before re-installing the OS. Strangely enough, the touchpad doesn't work in UBCD. Now I am wondering, if this is a hardware issue or some incompatibility with Linux configuration. Also, same issue when booting to a Windows 10 repair media.

Anyone ever dealt with similar issues on Asus ROG laptops? The particular model is: GL552V

 

[Sky-Knight]

Touch pads are usually just USB mice internally, if it doesn't work with another OS I'd say you've got a faulty pad. Incompatible drivers on the Linux side usually lead to unstable pointer control, not a complete lack of input.

 

[DanF]

If that's the case, then sourcing out parts is going to be difficult (if even worth replacing).

Touch pads are usually just USB mice internally, if it doesn't work with another OS I'd say you've got a faulty pad. Incompatible drivers on the Linux side usually lead to unstable pointer control, not a complete lack of input.

 

[Sky-Knight]

Asus and MSI both usually have rather reasonable replacement parts. Just call them up and ask.

 

[Markverhyden]

Asus and MSI both usually have rather reasonable replacement parts. Just call them up and ask.

He's in Malta, the country. So things have to be imported with all of the joys (I'm being sarcastic) that come with that.

 

[Sky-Knight]

Oh I know, I've got some serious gear at the Archdiocese there. That doesn't change the nature of what must be done however.