Time to walk, no RUN away from Logmein.

[thecomputerguy]

So like many of the posts about logmein recently, I was disgusted with them when they Auto-Renewed my LMI central subscription that I had previously been paying $99 per year, to $700, without asking for permission or telling me they were going to up my sub by 700%.

After calling and complaining I was able to get the sub down to $250 until I could figure some other things out. After doing much research I decided to switch to TeamViewer which I absolutely love, and happily paid the $800 +$150 for an additional workstation to get away from LMI and their unscrupulous business practices.

Now that I have almost fully transitioned a year later to TV I had little or no need for my few remaining pro accounts. NOTE: You cannot unsub online they require you to call. So that's what I did, I called, sat on hold for 45 minutes, had to hang up because I had stuff to do. I called again a few days later, sat on hold for 40 minutes, had to hang up because I had stuff to do. So I called again today, "We are experiencing higher than normal call volume, your wait time will exceed 1 hour."

I have never seen a company turn their backs on customers as fast as logmein has the last couple years. Sure they may be targeting the higher end customers, but this is more like giving the middle finger, lubing it up sticking it up my rear, then telling me to sit on it and wait on hold for 3 hours to remove it.

 

[YeOldeStonecat]

... this is more like giving the middle finger, lubing it up sticking it up my rear, then telling me to sit on it and wait on hold for 3 hours to remove it.

Sounds like they're not even being nice enough to "lube up" the finger...they're sticking it in dry, and they didn't clip the fingernails in a few months!

 

[Moltuae]

Sounds like they're not even being nice enough to "lube up" the finger...they're sticking it in dry, and they didn't clip the fingernails in a few months!

lmao

Thanks for that analogy and mental image

 

['putertutor]

Hmmmm... I think this situation call for a deeper analysis. Somebody should dig deep into this issue and pull out whatever nuggets of information they can. If I were you, I'd of started using my fist out of anger! But I understand, its often necessary to approach these things with an open palm before you can get even through the back door of these tainted businesses.

 

[frederick]

HAHA! Word puns..

I've never liked or trusted Log Me In. I've entertained the idea once, and when I started asking about security, confidentiality, and other things about starting, during and ending sessions...I was met with an uninformative "we use SSL". Ok, how about logging sessions? "we log sessions". Can you provide more information? "Let me ask my engineers..." after a few days "we use SSL and we log sessions". Real difficult about getting answers from them, and that is very annoying. I want support that knows more than how to breathe, and didn't have to be bought to take a breath every few seconds.

 

[Markverhyden]

So like many of the posts about logmein recently, I was disgusted with them when they Auto-Renewed my LMI central subscription that I had previously been paying $99 per year, to $700, without asking for permission or telling me they were going to up my sub by 700%.

After calling and complaining I was able to get the sub down to $250 until I could figure some other things out. After doing much research I decided to switch to TeamViewer which I absolutely love, and happily paid the $800 +$150 for an additional workstation to get away from LMI and their unscrupulous business practices.

Now that I have almost fully transitioned a year later to TV I had little or no need for my few remaining pro accounts. NOTE: You cannot unsub online they require you to call. So that's what I did, I called, sat on hold for 45 minutes, had to hang up because I had stuff to do. I called again a few days later, sat on hold for 40 minutes, had to hang up because I had stuff to do. So I called again today, "We are experiencing higher than normal call volume, your wait time will exceed 1 hour."

I have never seen a company turn their backs on customers as fast as logmein has the last couple years. Sure they may be targeting the higher end customers, but this is more like giving the middle finger, lubing it up sticking it up my rear, then telling me to sit on it and wait on hold for 3 hours to remove it.

Initiate a charge back on the last charge. That will get them off their a$$.

 

[ArtemusComputerTechnology]

I love the language in this thread, but this is another case of the LogMeIn price increase that I'm untimately declined to pay. Sounds like

So like many of the posts about logmein recently, I was disgusted with them when they Auto-Renewed my LMI central subscription that I had previously been paying $99 per year, to $700, without asking for permission or telling me they were going to up my sub by 700%.

After calling and complaining I was able to get the sub down to $250 until I could figure some other things out. After doing much research I decided to switch to TeamViewer which I absolutely love, and happily paid the $800 +$150 for an additional workstation to get away from LMI and their unscrupulous business practices.

Now that I have almost fully transitioned a year later to TV I had little or no need for my few remaining pro accounts. NOTE: You cannot unsub online they require you to call. So that's what I did, I called, sat on hold for 45 minutes, had to hang up because I had stuff to do. I called again a few days later, sat on hold for 40 minutes, had to hang up because I had stuff to do. So I called again today, "We are experiencing higher than normal call volume, your wait time will exceed 1 hour."

I have never seen a company turn their backs on customers as fast as logmein has the last couple years. Sure they may be targeting the higher end customers, but this is more like giving the middle finger, lubing it up sticking it up my rear, then telling me to sit on it and wait on hold for 3 hours to remove it.

Just another case of the LogMeIn prices increase that I ultimately declined to pay. @thecomputerguy sounds like a NO VASELINE issue.

 

[nlinecomputers]

When they first introduced Logmein Rescue I was part of the beta. We were PROMISED that the product would be pay as you go and it was for about 3 months and then they changed the rules and billed everyone a minimum charge without warning. They did away with the Free version with just as little warning. I understand if you have to change the rules. But giving no warning at all is just a shitty business practice. I'll spend my money with a competitor that respects its client base better.

 

[pceinc]

So like many of the posts about logmein recently, I was disgusted with them when they Auto-Renewed my LMI central subscription that I had previously been paying $99 per year, to $700, without asking for permission or telling me they were going to up my sub by 700%.

After calling and complaining I was able to get the sub down to $250 until I could figure some other things out. After doing much research I decided to switch to TeamViewer which I absolutely love, and happily paid the $800 +$150 for an additional workstation to get away from LMI and their unscrupulous business practices.

Now that I have almost fully transitioned a year later to TV I had little or no need for my few remaining pro accounts. NOTE: You cannot unsub online they require you to call. So that's what I did, I called, sat on hold for 45 minutes, had to hang up because I had stuff to do. I called again a few days later, sat on hold for 40 minutes, had to hang up because I had stuff to do. So I called again today, "We are experiencing higher than normal call volume, your wait time will exceed 1 hour."

I have never seen a company turn their backs on customers as fast as logmein has the last couple years. Sure they may be targeting the higher end customers, but this is more like giving the middle finger, lubing it up sticking it up my rear, then telling me to sit on it and wait on hold for 3 hours to remove it.

I cancelled all automatic billing in my Paypal account. They can call me when they don't get their money at renewal time. I've already moved on, although I'm still using LMI, just not direct.

 

[Blues]

I would have called my CC company or Bank to have that charge removed would cost less than $250 and would have given them jack.

 

[300DDR]

I also just canceled my LMI Paypal auto-pay yesterday. I moved to ScreenConnect two days ago and I'm loving it so far. Only issue is "app switcher" on PC/Mac do not work and sometimes the clipboard does not sync. Will be much cheaper in the long run to use ScreenConnect.

 

[Martyn]

I use Teamviewer and the beauty of it is you don't have to upgrade. I think I started on version 6 and use version 8 now with no plans to upgrade further.

 

[gpg]

Currently have ScreenConnect with 1 license. It's inexpensive but limits to only one session for support. Considering http://www.remoteutilities.com/ may be more expensive (around $900.00 US for 2 operators) but I can run multiple sessions.

 

[300DDR]

@Martyn No need to upgrade SC either, right?
@gpg Can't you just add another license for $300 to run another session? I was planning on getting 2 so I can control two computers at once and add others if necessary. Still gonna wait the 30 day out to see if I run into any other issues.

 

[gpg]

@Martyn No need to upgrade SC either, right?
@gpg Can't you just add another license for $300 to run another session? I was planning on getting 2 so I can control two computers at once and add others if necessary. Still gonna wait the 30 day out to see if I run into any other issues.

Yes, I could add another but would still be limited to just two sessions. I sometimes have more than two going and plus we could allow another tech to run multiple sessions. We have an old TV version I still use because of the limitations of SC sessions. I may talk to the boss and sell the SC license and have them purchase Remote Utilities .

Remote Utilities also offers a self-hosted option, which is why I choose SC in the first place.

 

[allanc]

@Martyn No need to upgrade SC either, right?
@gpg Can't you just add another license for $300 to run another session? I was planning on getting 2 so I can control two computers at once and add others if necessary. Still gonna wait the 30 day out to see if I run into any other issues.

Less discounts for ACRBO or TN members.