xxsilk109xx
New Member
- Reaction score
- 1
- Location
- Savannah, GA
I have a customer with a dell desktop..an XPS400..
He brings it to me last week, it would not fire up, come to find out it had a bad ram stick. I replace the ram, get it into windows, do some updates, tune up, etc. He had just restored to OS before he brought it to me.. It works fine, I send him on his way..
The next day, he calls me and tells me that it is not working, says he sees the windows scrolling bar and then nothing the screen goes black..I get it in front of me in my shop and it didnt seem to do it but the first time, after i rebooted it it booted normally...so I told him it might have been a fluke and to come and pick it up, before I did that, i restarted the computer at least 20 times. I also unplugged the power and let it sit before I did this..
I get the computer back today..this time he brings me the disk it came with, XP MCE 2K5 and I install it from scratch, complete Nuke and Pave..its working great here in my shop, ps2 mouse and keyboard, monitor and power cable is all I have plugged into it. I did not have ONE problem with it, it seems faster and more stable than before, I showed him with it booted normally, rebooted it in front of him, he saw that, was happy, sent him home..
Well that was an hour ago and I just got another call from him, saying he hooked it up, can get it into safe mode, but when he tries to boot to normal mode, the screen goes black and his monitor light turns amber (power off)...
Im stumped, could it possibly be the power cable running to the back of the computer? Or possibly a bad mouse or keyboard?
Im going over there tomorrow and taking my key/mouse/monitor to see whats going on..
do you have any suggestions for me while I am there on site?
He brings it to me last week, it would not fire up, come to find out it had a bad ram stick. I replace the ram, get it into windows, do some updates, tune up, etc. He had just restored to OS before he brought it to me.. It works fine, I send him on his way..
The next day, he calls me and tells me that it is not working, says he sees the windows scrolling bar and then nothing the screen goes black..I get it in front of me in my shop and it didnt seem to do it but the first time, after i rebooted it it booted normally...so I told him it might have been a fluke and to come and pick it up, before I did that, i restarted the computer at least 20 times. I also unplugged the power and let it sit before I did this..
I get the computer back today..this time he brings me the disk it came with, XP MCE 2K5 and I install it from scratch, complete Nuke and Pave..its working great here in my shop, ps2 mouse and keyboard, monitor and power cable is all I have plugged into it. I did not have ONE problem with it, it seems faster and more stable than before, I showed him with it booted normally, rebooted it in front of him, he saw that, was happy, sent him home..
Well that was an hour ago and I just got another call from him, saying he hooked it up, can get it into safe mode, but when he tries to boot to normal mode, the screen goes black and his monitor light turns amber (power off)...
Im stumped, could it possibly be the power cable running to the back of the computer? Or possibly a bad mouse or keyboard?
Im going over there tomorrow and taking my key/mouse/monitor to see whats going on..
do you have any suggestions for me while I am there on site?
