Team Viewer VS MSP Anywhere

[Hampden Comp]

Looking for opinions. I am at a cross roads after making it through my first year with Solar Winds. The one aspect I use most is the remote access software. I originally came from Bomgar and could still go back. I really enjoy having the remote support integrated in to the RMM tool. I became pretty spoiled with Bomgar and MSP anywhere while it has smoking fast connection times, the rest feels a bit clunky and limited. I don't see many features or GUI additions/refinements. I have had my share of super slow ping times, freezes, lock ups and disconnects if leaving a session idle for more than five minutes. I come back and the screen is unresponsive, have to back out and start a new session, not good when working with a new customer. Team Viewer seems like a more mature product and certainly more built out. I am thinking of changing my RMM to Ninja as it is very straight forward and intuitive and a very straight forward pricing structure. I have less than 100 customers on fully managed, but have recently added staff to free me up to build more RMM business. Any suggestions from folks that have used both? Stonecat if you see this do you use MSP Anywhere and what are your thoughts?

Thanks! Kevin

 

[Slaters Kustum Machines]

I know Brian (YeOldeStonecat) uses MSPAnywhere/MSP Connect (built in version). We use it as well coming from TeamViewer when we were on MaxFocus. I prefer MSP Anywhere/MSP Connect. It seems to connect more reliably for us. We don't really use any of the extra features of either option other than file transfer and it seems the MSP Anywhere is slightly faster for us.

 

[HCHTech]

I'm with GFI/Max/LogicNow/Solarwinds. I'm just starting to use the "new" MSPAnywhere with a small group of clients - the rest are still on the old integrated Teamviewer. I've had some problems like the desktop background not reliably being restored after the connection, and one of their versions didn't get along well with my client database, but thankfully that was fixed with an update. I think they are still working the bugs out, but it seems to be going ok.

We use Logmein Rescue for customers not on the monitoring, and that makes me really appreciate the integration - one pane of glass and all that. It is SO easy to make the remote connection. Especially with residential customers, getting some grandmother to go to a specific website is like asking her to calculate a rocket trajectory, I swear. 20-30 minutes sometimes. I'd rather have a root canal.

 

[Ken's PC Repair]

I also use GFI/Max/LogicNow/Solarwinds (don't forget HoundDog). I have rarely used their remote support stuff. I've always maintained my own Instant Housecall subscription.

 

[CTL]

I tested MSP Anywhere with some of my clients and find it to be not as sharp as Team viewer. Still testing but I have to make a choice soon to stay with Team viewer or switch to MSP Anywhere. Solarwinds is going to charge more for Team Viewer in a month or so.

 

[occsean]

Especially with residential customers, getting some grandmother to go to a specific website is like asking her to calculate a rocket trajectory, I swear. 20-30 minutes sometimes. I'd rather have a root canal.[/QUOTE]

That made me smile....and grimace at the same time. Been there done that. "What's the address bar"?

 

[YeOldeStonecat]

@Hampden Comp
Sorry to miss this post...didn't see it until just now.
I've used pretty much every remote app out there. And then more many people never heard of. Quite a bit of TV over the years.

First, we find MSP Connect to be very mature and fast and reliable. I'd like to say it's one of the best remotes I've used, if not "the" best. My favorite was Bomgar...but from years ago, as it stood ahead of the crowd. Dunno if it's still ahead of the crowd as I haven't used it in probably over 5 years.

Since remote support is important to us, response time, etc....instead of being at the mercy of "cloud" hosted ones, when we got our RMM about 10 years ago....we wanted to host it at our office. So when we went with N-Able back then....we got our own N-Central server....built a server for it, and have it in our server room across the hall. This way, we can control as many steps of the process as we can.
*Put it on our own fast powerful server Got it on a nice dual Xeon Proliant DL360.
*Get a high quality symmetrical fiber internet connection We have an enterprise fiber pipe from AT&T feeding out office with a full block of pub IPs
*Put the N-Central server behind a wicked fast router. We split our public IPs acrossa couple of routers in our office. Some of them for our main office, service bench, on Untangle. And then we have 2x servers (1 of which is N-Central) going out through a different router. I got a Ubiquiti Edge Router "Pro". Ultra low latency, superfast. And...no much else traffic on that IP.

So...even back in the earlier days of N-Central using that NTRGlobal remote for the main remote...that worked fine for us. When they bought up BeAnywhere and integrated that new remote technology, ...heck it's like greased lightening!

What part of it feels "clunky" or "limited" for you? For a quick remote session....having built in chat, file transfer, copy/paste, highlight laser dot, and quick reboot.....those are what count for me. For advanced remote work/troubleshooting...I turn to N-Centrals RSM (Remote Support Manager) for the remote registry, services, remote CMD prompt, remote uninstall, remote file manager, ..basically all those advanced tech tools.

 

[marley1]

Screenconnect > MSP Anywhere > TeamViewer

I am on N Able.

We have 7 licenses with Screenconnect.

We generally use screenconnect first but MSP Anywhere is stable and reliable

 

[CLC]

What part of it feels "clunky" or "limited" for you? For a quick remote session....having built in chat, file transfer, copy/paste, highlight laser dot, and quick reboot.....those are what count for me. For advanced remote work/troubleshooting...I turn to N-Centrals RSM (Remote Support Manager) for the remote registry, services, remote CMD prompt, remote uninstall, remote file manager, ..basically all those advanced tech tools.

I use both TV and MSP anywhere, I have a yearly sub for MSP anywhere and I use TV through my now logic now/max rmm. I like MSP anywhere but copy and paste never works like it should, I have to copy something sometimes 4-5 times for it to transfer, with TV always one copy and it works. If MSP anywhere would fix this they would be my favorite but until that happens it's TV, copy and paste is key really.

 

[YeOldeStonecat]

I use both TV and MSP anywhere, I have a yearly sub for MSP anywhere and I use TV through my now logic now/max rmm. I like MSP anywhere but copy and paste never works like it should, I have to copy something sometimes 4-5 times for it to transfer, with TV always one copy and it works. If MSP anywhere would fix this they would be my favorite but until that happens it's TV, copy and paste is key really.

Do you click the "Use Clip Board" button first? I forget the exact wording...but there's a button or drop down menu to flip that on.

 

[nlinecomputers]

I'm on SW/Max RMM and they are moving us to MSP Anywhere but frankly, I think it sucks. TeamViewer is much more stable, faster, and easier to use. But they are going to charge a lot more for TV so that I can't really afford to stay with it. Just one more issue with Max that has gone down hill with all the buyouts.

 

[CLC]

Do you click the "Use Clip Board" button first? I forget the exact wording...but there's a button or drop down menu to flip that on.

There's clipboard button lol, damn I never did see that. The other thing I dont like about though it will open every machine in a different window instead of tabs. Don't tell me there is a button for that too!

 

[YeOldeStonecat]

I'm on SW/Max RMM and they are moving us to MSP Anywhere but frankly, I think it sucks. TeamViewer is much more stable, faster, and easier to use. But they are going to charge a lot more for TV so that I can't really afford to stay with it. Just one more issue with Max that has gone down hill with all the buyouts.

I've got the opposite experience.... but what are your settings for MSP-A set to, under "Optimize for.." and you have your bandwidth selection? We still use TV for a few things, and day-to-day comparison is, MSP-A has a performance advantage for us. However, since remote performance was important to us, quite a while back we have a symmetrical enterprise fiber pipe run to our office for bandwidth, big block of public IPs, and I split our office up. We have our own N-Central server hosted in our office (across the hall)..and it goes out a separate public IP and through a wicked fast low latency Ubiquiti Edge Router Pro 8.
We have the rest of our office, and other servers, going out a different gateway..our big Untangle server. So there is no competition for bandwidth.
Even back when N-Able was using the slower Global NTR remote..(which many people complained about performance wise)...it ran pretty good for us.

 

[YeOldeStonecat]

There's clipboard button lol, damn I never did see that. The other thing I dont like about though it will open every machine in a different window instead of tabs. Don't tell me there is a button for that too!

I haven't seen that one..taking a quick look, I don't see it either. I wouldn't mind if it allowed tabbing...but I always run them separate since I usually have multiple remotes open at an time...current dual monitors and we just ordered quad setups cuz dual monitors is getting too cramped for us.

 

[Slaters Kustum Machines]

we just ordered quad setups cuz dual monitors is getting too cramped for us.

Nice! I have found 3 works best for me. For some reason it just feels even with one in the middle and two to the sides. It's just a quirk of mine. Having four just felt a little off. Maybe I should have went 5, lol.