System using improper print dimension after printing label

[MotzTech]

I have a client that uses a Zebra SP500 printer to print out shipping labels from a website. The labels print fine but the next time someone tries to print from the site to the office printer (LaserJet P2015) it seems to retain the print dimensions of the label and only prints the top left hand corner of the page.

I've checked the dimension settings on the LaserJet before printing and it's set to the standard paper size.

Here is where is gets even more interesting. If you print a label and then go into word or some other program and print a normal page it works fine. So naturally I thought it was a problem with the web browser (firefox). We installed Chrome and it did the same thing.

Also, after the office printer prints out one page incorrectly, going back and printing it again causes it to print fine. It almost seems like the system is somehow remembering the print dimensions and applying them to the next job, but that doesn't really make sense as the drivers are completely different and should not interact.

I don't have a ton of experience with with Zebra printers. Is there some other software that is associated with them that might be causing this? Any other thoughts on what I might want to check?

Other info:
OS is 7 Pro
I did not try reinstalling any drivers yet, but I did print to another network printer and it presented the same issue.

 

[Markverhyden]

So they are printing multiple doc types from the same website?

 

[MotzTech]

Yes, same website, different types of printing. One option prints a shipping label and another option prints the order summary.

 

[Mainstay]

perhaps a corrupt printer preference?

1. In the Location bar, type about:config and press Enter.
   • The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise! to continue to the about:config page.
2. In the Search field, type print_printer.
3. Right-click on the print_printer setting and select Reset.
4. Click the menu button
   
   and then click Exit
   
   .

--other (and I know you sort of answered this already, just double checking)---
After you switch to the order summary, have you double checked the properties to make sure plain paper, portrait, etc. is selected and showing correctly? There is no "fit to page" or something showing up?


[edit]

Also, how are you printing? File >> Print?

Or File >> Print Preview ?

Just use:

Use the keyboard command { Ctrl + P } to initiate printing, to bypass Print Preview.

see if that doesn't work better.

 

[MotzTech]

That would make sense if it was only in chrome, but it does the same thing in Firefox as well.

 

[Mainstay]

but the point is, are you using the browser print dialogue or the system dialogue box ?

---


and, the browsers are fully up-to-date ?

 

[MotzTech]

Used both browser printer dialogue and system, same result either way. Both are up to date.

I'm going to try setting up another system to use the same printers and see if the issue happens on that one. I'm thinking it may be the website passing the wrong info to the printer.

 

[Mainstay]

wonder what IE does.... these are crystal reports generated prints, are they?

Good luck with the second setup.