Surface Book Strange Noise

[Mainstay]

Hi All,

Surface Book on the bench.

The following video is taken of me shutting down W10 from the login page. This happens every time on shutdown.

Could that small fan in the display be strong enough to cause the whole system to jump (and clunk) so much?

Anyone else see this before?

http://mainstaycomputing.com/wp-content/uploads/files/IMG_8478.MOV

 

[GTP]

WTF?
I think you need a priest and some holy water!
Never seen that before!

Spent about an hour Googling and Youtubing "Surface Book monitor clicks and moves on shutdown" but get no results!
Search engines are the dumbest things!

 

[Mainstay]

WTF?
I think you need a priest and some holy water!
Never seen that before!

NS huh?

Totally weird. One of our techs just about sh*t themselves when this jumped in their hand on shutdown.

And my Google-fu is not up to finding anyone else with this issue (all the discussions surround hissing and popping noises out of the speakers or errant fan noise). And of course if you include any sort of click or clunk or whatever in your search that always leads to a HD discussion.

The laptop did suffer some liquid damage to the keyboard (but the keys have all been pried off and cleaned)... and this is on the actual display panel / upper lid.

 

[Altster]

IT IS POSSESSED!!!!..................

What a weird problem. Hope you or someone can figure this one out.

May the force be with you.

 

[sapphirescales]

It's obviously the release mechanism between the keyboard and the unit itself. Disconnect the tablet portion and it shouldn't jump like that at shutdown. I have no idea whether the release mechanism is repairable or not. It likely got damaged when the liquid spilled. You might just want to order another keyboard base.

 

[mr m]

Sapphirescales nailed it. Good call!

Jump to features/design to read about the hinge.

https://en.wikipedia.org/wiki/Surface_Book

 

[Mainstay]

@sapphirescales - thank you! released the keyboard (mechanically) and the clunking disappears (and the shutdown sequence is back to blazing fast).

I still don't understand this or exactly how it translates to it clunking and jumping so dramatically:

The hinge is accompanied by muscle wire locks that secure the tablet portion to the keyboard.[10] They are constructed from nickel titanium—an alloy that contracts when exposed to an electrical current; pressing a release button on the keyboard sends an electrical impulse through the wires that attach or release the clips.

Source: https://en.wikipedia.org/wiki/Surface_Book

That seems like a complicated hinge.