Stumped

[Mokester]

So I have a travel agent client. She is trying to access a website for booking. I am able to access on my Win7Pro machine and the Win8.1 machine she has in office...but unable to access from her Win7Pro machine. On her machine, you can login, and click on quote/booking which pulls up a javascript applet with drop down boxes. After making your selection and clicking on continue, you get redirected to an error page. No error log info...just says there has been a problem, try again later.

Here are the steps I've taken:

- Tried in Chrome, Firefox and IE
- Added to trusted sites and lowered security settings to lowest possible (custom, not default low)
- Added to compatibility
- Uninstalled and reinstalled plugins
- Uninstalled and reinstalled flash and java
- Uninstalled Java 8 and used Java 7
- Reset browser
- Cleared all temp files
- Created new user
- Factory image reset, tried from fresh before software installs

I'm stupefied. In the URL of the redirection after clicking continue there is a reference "\error\500" which if they are using HTML error codes means that there is an issue with the application...but still doesn't give me much and doesn't explain why it works on mine and the Win8 computer but not hers.

Also some of the drop down menu options will work properly...but some don't. Error messages are not the same for all dropdown selections that have issues. For instance, one displays an error that my session expired and give me a link to login...but when I click on it it takes me back to the site without having to login as my credentials are current and haven't expired. Driving me bananas. I ran developer tools and did see some issues in the code in regards to null references but again, doesn't explain why it works on some machines and not all. Anyone come across an issue like this before and what other steps would you take to resolve?

 

[Slaters Kustum Machines]

I see you said cleared all temp files, but wanted to make sure this includes the Java temp files as well. Also when you say lowered security settings, did you do this in both Java and browsers?

 

[Adept PC Repair]

I'd check the hosts file

 

[Boston Pro Comp Serv LLC]

So the site can be accessed on all the machines you've tried it on except this particular Win 7 machine the client has correct? That isolates it to that particular machine. It could be something permission all with Java that isn't right on that win 7 box. It could also simply be a toolbar or cross browser plugin that's causing the problem. Have you tried accessing say the page that you can't get to on the win 7 box I. Another machine and copying the url and pasting it or typing it in on the win 7 box and see what happens? It appears to me to be some type of code running within the site that's screwing up the redirection.

 

[nlinecomputers]

Ping, Tracert? Firewall, AV? Used different IP address, DNS?

 

[nlinecomputers]

What malware checks have you done? Possible that this is a redirection? Proxy? Rootkit?

 

[Mokester]

@Slater - Yes I did. Also, tried after factory reset as well

@Adept - See above. I also tried clean install so nothing in hosts file

@Boston - I could...but the page that is supposed to be rendered applies special discounts to the user (travel agent). I highly doubt putting that same URL on a different machine would resolve correctly as I assume it is tied to the user session. No plugins or toolbars...also get the errors on fresh reinstall. I do agree that it looks like an issue with something not being able to access or generate a value in the application...but then common sense would dictate that I would be seeing this across all machines that use this login.

@Nline - I'm not having network issues, it renders a pages on the site just fine. I get redirected to a page on the site that says contact their technical support or try again. I've contacted their technical support and they are no help at all...don't blame them either. This appears to be on my side but I'm not sure where. Firewall no issues in logs...pretty vanilla setup as it's a small travel agency. One of the other computers in the office works fine. AV non-issue as well as when I factory reset it I purposely left all software off except what was needed to run the site and it still failed.

Thanks for the suggestions.

 

[Mokester]

@Nline - No the site is legit. Ran developer tools and it does show issues in running the js files but I haven't run the devtools on the known good machine to see if those errors are a non-issue and present there as well. I guess I could get on tonight and try that. Irregardless, my machine and hers has the same java versions/settings and it still fails so not sure what I would do at that point to get the issue resolved.

 

[Markverhyden]

When you tried the other machines did you go through the whole process using her credentials? Have you tried changing the LAN IP on her machine. If you performed a clean install and are still having the problems it may be some bizarre motherboard/component issue. Over the years I've had a few machines, after bare metal imaging and new components like RAM, still have the same problems in Windows. If I load a *nix everything works perfect. Which brings me to my last question. Have you tried booting from a *nix disk and using the site.

 

[Mokester]

@Mark - Haven't changed LAN IP...guess I could try that. Also haven't tried nix either. I'll look into it. Appears she went on a mini staycation and I won't get access till Monday or Tuesday as she turned the machines off

 

[nlinecomputers]

Network drivers might be an issue. Should check to be certain you are using the latest or if you already are perhaps roll back to a previous version.

 

[Digital Sage]

Sounds like the network drivers have been compromised. Download fresh ones, knock the old ones out and install the new ones.

 

[frase]

Sounds like the network drivers have been compromised. Download fresh ones, knock the old ones out and install the new ones.

Yea use Snappy Driver to install new drivers, also might help to check proxy in browser settings.

 

[Mokester]

Okay figured I'd update with the resolution...really dumb moment for me but hey...we all have our off days.

So it ended up being the DATE on the computer was ahead by a day...I had been setting this up late at night and I had changed the time, but missed that the date was ahead...once I found the issue...everything made sense...that's why it was not passing the token, because it couldn't generate it with the date/time being that far off.

Just wish the website would have given me a little better error messages...could have saved a TON of headaches if the errors produced were actually meaningful. On the plus side...I'll be writing a short script for my managed clients to sync them with a time server. LMAO

 

[katz]

Mokester,

Don't feel bad - any tech worth his salt has gotten bit by the date or time zone set incorrectly.

 

[Mike McCall]

^ What he said.

 

[glennd]

Mokester,

Don't feel bad - any tech worth his salt has gotten bit by the date or time zone set incorrectly.

yup

 

[glricht]

Mokester,

Don't feel bad - any tech worth his salt has gotten bit by the date or time zone set incorrectly.

Amen to that! Had customer a while back with various browser issues. Worked on the problem for more time that I would be willing to admit; then noticed the date: the month and day were OK, but the year had somehow been set to 7523! Don't know how she was able to do that. Used the DATE command to set it back and all was fine!

 

[mr m]

Nice fix Mokester!

I too was burned years back by the incorrect time and date. The client had a web based time clock program that screwed with my head for hours.

Now it's something I routinely check on every PC I work on just like I uncheck hide extensions, auto restart etc.

 

[cypress]

Join the club I been burned by that as well lol.