I'm having trouble getting my Dad's Sprint aircard to work. Background as follows:
He had an AT&T PC card broadband modem which worked for years but was getting slow lately and causing BSODs recently when it was plugged in at startup. He was paying around $90/mo for it. Since he has his cell phone service with Sprint, I advised him to just add on an aircard from Sprint to his plan which will come out cheaper, plus he'll be getting a newer modem, which should work faster, better etc., and it'll only be like an add'l $50/mo or so. He did so.
Now the Sprint modem is a USB plug in model. He followed the instructions (close applications, insert modem, done) and it worked once. After that, he can't access the Internet.
I logged in to his laptop (Dell Precision Win 7) via Teamviewer (so obviously the Internet IS working). I checked the Network and Sharing Center, and it shows Intenet access is fine. He has a good IP and all other settings.
I opened IE and it can't access any webpages. It just says "opening www.xxxxxxxxxx.com" etc. I reset IE settings, and it worked again for one time, but not after that, even if I'd reset it again.
I flushed the DNS cache. I pinged google.com, and others, and they all came back fine, so it doesn't seem to be a DNS issue. I even changed the DNS to 8.8.8.8 and to OpenDNS servers.
I transferred over the Chrome installer via Teamviewer and installed it, thinking it was an IE issue, but it still doesn't work. Interesting thing is, that the built-in Chrome webpages (Docs, Drive, Calendar) do work, and when I log in to my Google account, I can access my gmail and search, but it doesn't go further than that.
I disabled his AV and firewall (ESET) and no change. His ESET was outdated so I sent him the small downloader file, and it managed to download the newest version and install it. Rebooted and no change.
Any ideas of what I should try next?
He had an AT&T PC card broadband modem which worked for years but was getting slow lately and causing BSODs recently when it was plugged in at startup. He was paying around $90/mo for it. Since he has his cell phone service with Sprint, I advised him to just add on an aircard from Sprint to his plan which will come out cheaper, plus he'll be getting a newer modem, which should work faster, better etc., and it'll only be like an add'l $50/mo or so. He did so.
Now the Sprint modem is a USB plug in model. He followed the instructions (close applications, insert modem, done) and it worked once. After that, he can't access the Internet.
I logged in to his laptop (Dell Precision Win 7) via Teamviewer (so obviously the Internet IS working). I checked the Network and Sharing Center, and it shows Intenet access is fine. He has a good IP and all other settings.
I opened IE and it can't access any webpages. It just says "opening www.xxxxxxxxxx.com" etc. I reset IE settings, and it worked again for one time, but not after that, even if I'd reset it again.
I flushed the DNS cache. I pinged google.com, and others, and they all came back fine, so it doesn't seem to be a DNS issue. I even changed the DNS to 8.8.8.8 and to OpenDNS servers.
I transferred over the Chrome installer via Teamviewer and installed it, thinking it was an IE issue, but it still doesn't work. Interesting thing is, that the built-in Chrome webpages (Docs, Drive, Calendar) do work, and when I log in to my Google account, I can access my gmail and search, but it doesn't go further than that.
I disabled his AV and firewall (ESET) and no change. His ESET was outdated so I sent him the small downloader file, and it managed to download the newest version and install it. Rebooted and no change.
Any ideas of what I should try next?
