Sky-Knight
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Welcome to the thread! And yeah... that SPF is wrong on so many levels.
SPF Question
- Thread starter callthatgirl
- Start date
- Reaction score
- 2,847
- Location
- Fort Myers, FL
I also noticed they are missing + signs, aren't those necessary?
I'm writing up a report to them right now, will be back of course lol.
I'm writing up a report to them right now, will be back of course lol.
nlinecomputers
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SPF Wizard - SPF Generator DNS tool
Use this free SPF wizard to generate the SPF records for your domains.
www.spfwizard.net
Find out what services they use. Its either outlook or google. They probably only need the mail.zendesk item. Hubspot is another webmail host, probably there webpage that they shouldn't be using. Any mail coming from that needs to be funneled through Microsoft or Google which ever the heck they actually use. These idiots have changed services and never REMOVED the dead services from the SPF. My bet it is the web designer those idiots don't know what DNS is and ALWAYS f-ck it up!
- Reaction score
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- Fort Myers, FL
@nlinecomputers they use Google and every test they do works of course. And I agree!!
nlinecomputers
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Chances are this:
Code:
vcita.com. IN TXT "v=spf1 mx include:mail.zendesk.com include:sendgrid.net ~all"nlinecomputers
Well-Known Member
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If google workspaces is the MX server then this article tells you what else you have to add. you need to customize if for the domain and probably remove the mx my above SPF
Set up SPF - Google Workspace Admin Help
Gmail users: If you’re getting spam or phishing messages in Gmail, go here instead. If you’re having trouble sending or receiving emails in Gma
support.google.com
alexsmith2709
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Hubspot is a CRM system so that could be fine to stay, without knowing if they use it or not its hard to say, the same as zendesk. They may not be using both of those, but depends what products from each company they are using. Removing the microsoft and 3 ipv4 for sendgrid should be fine for them.
Using "~all" maybe acceptable, but "-all" is preferred in my opinion. Definitely stay away from "+all".
nlinecomputers
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Ok. I checked ~all simply because of the confusion. Once we know it works change it to -all.
- Reaction score
- 2,847
- Location
- Fort Myers, FL
I had to barf this post back to life. I'm still having issues and have put in a lot of time to researching. I called Microsoft using my test 365 account to see if they can help. Issue only seems to be with MS/not Google after testing. MS wants me to contact sendgrid to add the IP to my SPF records. Then I was wondering if I should add include:sendgrid.net to my SPF?
the vCita SPF now doesn't show sendgrid, so that I emailed the dev team on once again, the person who runs it is about to put me in the grave.
Sincerely, sleepless in DNS
the vCita SPF now doesn't show sendgrid, so that I emailed the dev team on once again, the person who runs it is about to put me in the grave.
Sincerely, sleepless in DNS
nlinecomputers
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Do what sendgrid tells you to do.
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- Fort Myers, FL
@nlinecomputers If I can get in touch with them, I feel this is going to be a long effort lol.
nlinecomputers
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You just need the login information for sendgrid.
- Reaction score
- 2,847
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- Fort Myers, FL
@nlinecomputers Easy to find their support email, thanks for the tip!
- Reaction score
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- Fort Myers, FL
Welp. Too late.
"Hello,
Thank you for contacting Twilio Support.
As of May 15, 2023, this email address has been deprecated and will no longer create tickets for our Customer Support team.
For more information on how to best contact Twilio Customer Support, please utilize the following support resources:
"Hello,
Thank you for contacting Twilio Support.
As of May 15, 2023, this email address has been deprecated and will no longer create tickets for our Customer Support team.
For more information on how to best contact Twilio Customer Support, please utilize the following support resources:
alexsmith2709
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If they set this up before 2015 they might need to complete the setup again with the new information. https://docs.sendgrid.com/ui/accoun...egacy-domain-authentication-domain-whitelabel
At this point it might just be worth them setting it up again anyway if they've fiddled with it so much
At this point it might just be worth them setting it up again anyway if they've fiddled with it so much
- Reaction score
- 2,847
- Location
- Fort Myers, FL
Thanks @alexsmith2709 just sent to them, I've had the account since 2015, so it's possible. I don't think they know what they are doing too lol.
- Reaction score
- 2,847
- Location
- Fort Myers, FL
Update, the dev team finally figured out something that makes sense. They said my business name "Call That Girl Outlook Expert" got flagged in the junk filters, so I tested it with two exchange accounts and it hit the inbox.
Will test with a client today.
Will test with a client today.
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