Shop Manager Plus (Email setup)

[nextgen]

I need help setting up the email function in Shop Manager Plus. I've been in contact with Robert and he's been really helpful but I'm still not getting the email to work to notify techs of assigned jobs. I would like to use my Goaddy email address but will go with a gmail email. I currently have the email setup like it says to do in the knowledgebase for a gmail account. Still a no go on assigning jobs to techs. The email I assigned to myself and other techs are GoDaddy email addresses if that helps? Here is what it looks like on the knowledgebase:

$config['mailtype']='html';
$config['protocol']='smtp';
$config['smtp_host']='ssl://smtp.gmail.com';
$config['smtp_port']='465';
$config['smtp_timeout']='30';
$config['smtp_user']='username@gmail.com';
$config['smtp_pass']='password';
$config['charset']='utf-8';
$config['newline']="rn";

 

[NateDawg]

Are you using GoDaddy to get your emails? What I mean is 'are you logging into goDaddy to check your emails'? If so, the gmail setup is not going to work ( I believe). If you want to use the gmail setup, I think it would best to get gmail accounts or set up a google apps account for your domain, then assign email addresses for you and your techs. Research the Google Apps. I use it and it is great. If you use the Google Apps route, the setup for your program would be similar. The email would be tech@yourdomain.com. ( or whatever email). The settings may be a little different.

 

[TimJacobs]

I need help setting up the email function in Shop Manager Plus. I've been in contact with Robert and he's been really helpful but I'm still not getting the email to work to notify techs of assigned jobs. I would like to use my Goaddy email address but will go with a gmail email. I currently have the email setup like it says to do in the knowledgebase for a gmail account. Still a no go on assigning jobs to techs. The email I assigned to myself and other techs are GoDaddy email addresses if that helps? Here is what it looks like on the knowledgebase:

$config['mailtype']='html';
$config['protocol']='smtp';
$config['smtp_host']='ssl://smtp.gmail.com';
$config['smtp_port']='465';
$config['smtp_timeout']='30';
$config['smtp_user']='username@gmail.com';
$config['smtp_pass']='password';
$config['charset']='utf-8';
$config['newline']="rn";

OK, Are you using your domain name? If you are........ it should look like this:

$config['mailtype']='html';
$config['protocol']='smtp';
$config['smtp_host']='ssl://smtp.yourdomain.com'; //If you have an SSL certificate on your site
or
$config['smtp_host']='ssl://mail.yourdomain.com'; //If you have an SSL certificate on your site
$config['smtp_host']='http://mail.yourdomain.com'; //If you don't have an SSL certificate on your site
or
$config['smtp_host']='http://mail.yourdomain.com'; //If you don't have an SSL certificate on your site

$config['smtp_port']='465'; //If you have an SSL Certificate
or
$config['smtp_port']='25'; //If you don't have an SSL Certificate
Your host might also have an alternative port number also
$config['smtp_timeout']='30';
$config['smtp_user']='username@yourdomain.com';
$config['smtp_pass']='password';
$config['charset']='utf-8';
$config['newline']="rn";

Now If I were you I would contact GoDaddy (if that is your Host) or who ever is hosting your website and email and have them help you with those settings. Who know's their servers better than them.

If you are using Outlook or Thunderbird, All these settings with be in there also under your account settings.

 

[nextgen]

Thanks guys... The email issue is resolved. It wasnt working because I'm on a shared hosting plan from GoDaddy. Had to leave user & password (blank) and set the port to 25.... Now I'm ready to roll. Thanks again to Robert for all the support on this issue... great customer service!