This is what we use.
Central Valley Laptop Repair
Business Terms And Conditions
This Agreement is entered into by and between Central Valley Laptop Repair ("CVLR") and ________________________________ ("Client") for computer repair services. “Computer” shall mean any kind of computing device no matter the brand, model, type or common household name.
Warranty - Services are warrantied for 30 days excluding virus and malware removal. Hardware and software installations or upgrades performed knowingly or otherwise by the user or a third party, adjustment of settings and hardware tampering will void the warranty. Recurrence of viruses, malware, spyware or adware will be treated as a new repair at additional cost. Hardware warranties, returns and service must be referred to the original manufacturer. We may assist you in this process at our choosing.
Data Integrity And Loss - You agree that any and all data can be lost due to unavoidable factors beyond our control and that during the course of service, data or software can become lost, corrupt or unusable. You alone are responsible for backing up your data prior to dropping off your computer for repair. Data may be backed up upon request for a fee but no guarantee is made as to it's integrity or completeness and that the files chosen to be backed up is entirely dependent upon you. CVLR will not be held financially liable for lost, corrupted or unusable data or backups.
Privacy And Ownership - You must own or have the permission to drop off a computer for repair. We will return the computer only to an individual with a signed copy of the original receipt. You must provide discs and any required registration numbers or keys for any software that is to be installed or re-installed on your computer. You understand that we may inadvertently see personal or private data during a repair. You are advised to remove any personal or confidential data before submitting your computer for repair. If we inadvertently encounter data which is in violation of local, state or federal law then we will be obligated to report such data to the authorities. This would include but is not limited to child pornography, drug use etc. You agree without limitation that CVLR cannot be held liable for the loss or disclosure of data or information, loss of profit, revenue, business opportunity or business advantage, or business interruption, whether based upon a claim or action of contract, warranty, negligence, strict liability, contribution, indemnity, or any other legal theory or cause of action, even if advised of the possibility of such damages.
Permissions - You grant CVLR and it's service representatives access and permission to open, view, modify, edit, delete, or otherwise manipulate your computer software, operating system and data. You grant CVLR and it's service representatives, permission to install any software or hardware which CVLR deems necessary to perform a repair.
Other Obligations - CVLR is not responsible for tutoring customers nor for providing technical support by any means. CVLR is not liable for existing damage, lost data, discs etc. CVLR will not support any software which is illegal or which contributes to illegal activity such as copying or burning DVD discs as well as downloading illegally obtained music, videos or applications.
Unforeseen Events - You understand that there may be unintended consequences of any upgrades or modifications to your system's hardware and software. These can lead to incompatibilities or the possible loss of data. Hardware and software are interdependent and incompatibilities may not become immediately apparent. CVLR is not liable for any loss financial or otherwise caused by acts of god, fire, natural disaster or theft, accidental damage, electrical disruption etc.
Consent - CVLR will not perform service without your consent and payment. If we discover additional issues with your computer, then you will be notified with an estimate. If you agree, then work will be done and the balance may be paid upon pickup. Hardware components will require payment in full prior to ordering or installing. You hereby agree to pay for any and all expenses, parts and labor which you have consented to by phone, in person or by other means including a third party who can authorize repairs for you. You hereby authorize CVLR to perform work on the designated computer. It is your responsibility to verify all work before taking receipt of your computer.
IN ALL CIRCUMSTANCES, YOU AGREE THAT CENTRAL VALLEY LAPTOP REPAIR, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, FAMILY MEMBERS OR OTHER REPRESENTATIVES MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD AND/OR SERVICES RENDERED. CENTRAL VALLEY LAPTOP REPAIR SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CLAIMS OF DAMAGES TO THE CUSTOMER. FURTHERMORE, CENTRAL VALLEY LAPTOP REPAIR SHALL NOT BE LIABLE FOR LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS OR INCOME, LOSS OF GOODWILL, WORK STOPPAGE, LOSS OF DATA, AND/OR SUBSEQUENT DAMAGE TO ANY HARDWARE DUE TO HARDWARE FAILURE, SOFTWARE FAILURE, OR VIRUSES. CENTRAL VALLEY LAPTOP REPAIR IS NOT RESPONSIBLE FOR ANY OF THE FOREGOING OBLIGATIONS, AND CUSTOMER SHALL HAVE NO RIGHT OF RECOURSE AGAINST CENTRAL VALLEY LAPTOP REPAIR FOR ANY SUCH OBLIGATIONS. IN NO EVENT, SHALL CENTRAL VALLEY LAPTOP REPAIR OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, FAMILY MEMBERS OR OTHER REPRESENTATIVES BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES REGARDLESS OF WHETHER CENTRAL VALLEY LAPTOP REPAIR OR ANY OF IT'S DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, FAMILY MEMBERS OR OTHER REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Your signature acknowledges that you have read, understood and agree to these terms and conditions.
Customer Signature
Date / /
Phone Number
Computer Password
I am currently in the process of creating the service terms and conditions to protect my business.
I am compiling a list of clauses I would like to include and it is getting to be quite extensive.
I am concerned about scaring off customers. At my old job we had a much smaller agreement and sometimes people refused to sign it. We took their computer in anyway.
Does anyone run into problems with customers not agreeing to some/all terms or just the sheer size of it putting them off?
Some of you I imagine don't even use T&C to appear more homey or friendly or just a "friend".
