Revised online support page. Need feedback

[rsarceno]

My old page http://www.snccomputerrepair.com/onlinesupport.php, has so much info, that generates too many questions. Simple but look overwhelming at first.

My new page http://www.snccomputerrepair.com/onlinesupportnew.php is plain and simple.

Took all the stuff out and just left the option to leave a message. I figure, once were on the phone, I can give them all the info they need.

I took the price out because too much maintenance. Keeping it simple $25 (15 mins) for new clients. Existing client $20 I didn't saying anything about $20 because because new user will ask for discount if available to other.

Didn't mention 15 mins incremental, A friend told me leaving it out will make them inquire. Thats what I want.

When user post a message, I get SMS on my phone for faster response time.

If technician is not available, it automatically display this banner: http://www.snccomputerrepair.com/images/tech_offline.jpg
instead of this
http://www.snccomputerrepair.com/images/tech_online.jpg

Thanks for your input.

 

[TenYardFight]

Some things I like, but lose the chick with the headset!

 

[ComputerCorner]

Not a fan of the self-starting video. You're forcing that on the user, which could potentially give them a bad experience because they're not expecting audio from a web page. There is a reason why developers don't integrate audio into their designs - users don't like it! Here is a little bit of feedback on the topic: http://stackoverflow.com/questions/...-client-that-audio-on-a-website-is-a-bad-idea

There are a couple of typos. This can be a big turn off for a lot of users and it degrades their impression of your business.

The checklist that you have should be more clear and concise. It should be quickly scanned by potential customers. I feel there is a bit too much information. And what do you mean by "No Internet connection"? This item is initially unclear to me.

The image in the bottom right looks like an advertisement from another site. The text is too small in some places, and I'm sure that a lot of your customers are elderly, so that makes things difficult for them.

Like stated above, drop the chick with the headset. Nobody responds to stock images very well. We all know that's not who we'll be talking to, so why use it?

The checklist on the image looks like it has information that should be more prominent. Those are important details that the user may need to know over some of what you listed in the other one to the left.

Your form is quite boring and uninviting. This is key to conversions!! You must have an inviting, easy to use form. It's good that it is short and sweet, I just don't think it is very appealing.

Outside of this page's content, I think the design / colors look very dated, as if the site was built in the early 2000s. The yellow background color behind the text is distracting and doesn't really fit with the rest of the design. The grey background is also pretty unappealing, which sets the mood for me when I arrive at your site.



These aren't attacks - I'm simply offering criticism from my point of view. It's not a terrible site but it has a lot of room for improvement.

 

[callthatgirl]

What? Chicks with headsets are hot! lol

I have pricing on my site, but honestly I don't think it makes a difference. We don't get tire kickers usually, all of our calls are bookings, appointments or onsite visits. I like the site overall, looks like the top graphic needs some help though? Also getting SMS is good, we do instant email alerts from our gravity form on WP.

 

[rsarceno]

Not a fan of the self-starting video. You're forcing that on the user, which could potentially give them a bad experience because they're not expecting audio from a web page. There is a reason why developers don't integrate audio into their designs - users don't like it! Here is a little bit of feedback on the topic: http://stackoverflow.com/questions/...-client-that-audio-on-a-website-is-a-bad-idea

Thanks, will take that into consideration.

There are a couple of typos. This can be a big turn off for a lot of users and it degrades their impression of your business.

Thanks

The checklist that you have should be more clear and concise. It should be quickly scanned by potential customers. I feel there is a bit too much information. And what do you mean by "No Internet connection"? This item is initially unclear to me.

I think I will remove some of it. I'm trying to fill out the space to even with the picture on the right.

The image in the bottom right looks like an advertisement from another site. The text is too small in some places, and I'm sure that a lot of your customers are elderly, so that makes things difficult for them.

Thanks, I didn't realized the fonts are too small. It's because I shrink the picture. Once I remove some check mark, might be able to make the picture bigger.

Like stated above, drop the chick with the headset. Nobody responds to stock images very well. We all know that's not who we'll be talking to, so why use it?

Actually I have one woman and one man who is running the online support. All camera shy. I can' afford a modlel at this time.

The checklist ... Those are important details that the user may need to know...

That was done purposely but I realize I still have to fix it. A friend of mine (Ad/marketing students) recommends to put enough info but not all. Similar to GFI, they have a price tab but no price. Instead you have to click "QUOTE"

Your form is quite boring and uninviting. This is key to conversions!! You must have an inviting, easy to use form. It's good that it is short and sweet, I just don't think it is very appealing.

ANy ideas how to make it appealing? Maybe I'll use graphics instead of labels (name, phone etc)

Outside of this page's content, I think the design / colors look very dated, as if the site was built in the early 2000s. The yellow background color behind the text is distracting and doesn't really fit with the rest of the design. The grey background is also pretty unappealing, which sets the mood for me when I arrive at your site.

Maybe it's time to replace the gray background. Will keep my eye open for replacement.

These aren't attacks - I'm simply offering criticism from my point of view. It's not a terrible site but it has a lot of room for improvement.

That's what I ask for. Thanks

 

[rsarceno]

What? Chicks with headsets are hot! lol

I think so too. I just wish the woman helping me is not camera shy. I would also like to put her picture and replace the stock photo.

I have pricing on my site, but honestly I don't think it makes a difference.

When I was doing remote support, there was a lot of question on pricing but it wasn't a big deal because I set the price and remember why I did it. When other people start helping, it's a bit different.

I'm also going to try this technique where I advertise that it start at $25. I'm hoping they will call or post a message asking what do they get for $25. It's like bring them on you front step. Once we start talking to them, then we have a better chance of getting the work.

looks like the top graphic needs some help though?

Which top graphic are you talking about? (The header or the Online Computer Support followed by the signal). Your probably talking about the Online.....
I don't like it either but couldn't come up with anything better? Will keep looking.

Thanks for you input.

 

[ComputerCorner]

Here is an example of some inviting forms. Most have really great form and function.

http://www.1stwebdesigner.com/inspiration/91-trendy-contact-and-web-forms-for-creative-inspiration/

Hope this helps.

 

[rsarceno]

Thanks the input ComputerCorner and Lisa. I did most of your recommendations and it did make look a lot better.

Now for the real test, it's live and will see how people react
http://www.snccomputerrepair.com/onlinesupport.php

Appreciate your input.

 

[chuq00]

website review

Your website is very slow to load.. actually waited 2 minutes with nothing so I quit waiting for it.

 

[Slaters Kustum Machines]

Timing out for me.....