Resell Norton Anti Virus 2009

[abe]

hi

the problems norton I have had and heard about from others are
1. memory hog 2. detection rate 3. removal

its only natural for people to keep away from a company that has had problems in the past.

you say that NIS uses less memory, I'd like to know about the detection rate is it better then other's such as avast, avira or avg in detction rates and does it remove easily with out killing half the other computer components.

if its only the same as other FREE alternatives it isn't going to get anyone to come back.

p.s. installation time is not something to go by.

 

[14049752]

I have tried Norton AV 2009. I used the trial for the full 15 days that they allow, made sure that I knew where all the options are, etc.

I can't in good faith sell a product that's been so absolutely horrible for years on end. I know 09 is faster and has a much smaller memory footprint.
The software is still relatively buggy, though. A few of my clients that use it have their network map lost randomly, for no apparent reason. They're not purging the map, not changing settings, and they're not using the computer in a strange way. Antivirus software should NOT, by default, block windows shares on a LAN.
I haven't had this happen as often with 09, but it doesn't always uninstall correctly. No software should require a separate uninstaller, the built in uninstaller should be robust enough to remove it.

Symantec did make a huge improvement, but I'm not about to start selling their products when there are other products that have always been great.

 

[Fireddog]

From others.. I always hear about from others. Ah my favorite way of not being informed. It is similar to hearing from clients who say I am staying away from Vista. I say why. well I heard from people. I always ask.. What people?
Did they use it? Do they have it? Are they actually experienced in tech?
Do They actually know anything of what they are saying?

9/10 the answer is a big fat no. The mojave experiment is a perfect example of it. IT happens with anything in life.

Myself I don't rely on someone else's opinion unless they have validated it with actuall usage and logical examples.

Plus how can I call myself a tech if I am not willing to learn about technology.
How could I handle a technical situation for example if I entered a business to do an onsite consultation that has a 5 year license with Norton for example.. they can't figure out a network share problem.. so my solution to them is to eat the cost of the license and go with the software .. That I know. because it is the easy way out for myself.

This what I have seen in the past as well. I have had techs say to me.. I don't use that router company.. why? Because they suck. really? Why does it suck.. well I used one model and it didn't work so I don't recommend them.

...One model?!!! I am pretty sure the majority here can walk into any location grab any router and set them up without ANY Software or Manual required.


I am a hardcore gamer and I run norton 360 v3 beta on my machine currently haven't had one networking sharing issue whatsoever. Same for NIS 2009.
Now past the recesses of the easy gui are network sharing specific sections that you can configure for special situations. Just takes a few mouse clicks to get into it. 95% of the time you will never need it.

In the case they got an oddball network issue that is what is there for.

 

[abe]

I can't in good faith sell a product that's been so absolutely horrible for years on end.
No software should require a separate uninstaller, the built in uninstaller should be robust enough to remove it.
I'm not about to start selling their products when there are other products that have always been great.

that's exactly what I was getting at.

how can any one in good faith sell such a product to there clients when there are alternatives that have been good all the time.

I'm happy to see someone agrees with me and that I'm not crazy.

Abe

 

[NWPhotog]

The problem is Norton has produced cr@p for so long few if any Techs want to touch it. There comes a point when they should just burn the offices down and collect the insurance!

 

[nonchalant]

I LOVE customers that run NAV..it makes me lots of $$

As soon as I see it on their I know their 'slowness' issue is likely due to an undetected virus and at the very least its going to take me 30 mins to uninstall it..thats if I CAN uninstall it lol

 

[Blues]

I would like to comment on a network issue I had with a Symantec product it was Symantec Client Endpoint Protection 11 this is their corperate AV application. The issue I had with it is I installed it and its features and when the PC rebooted I couldn't connect to the wireless it blocked any and all wireless. I never found the actual option or setting that did this so I uninstalled and reinstalled leaving out the section I knew the option to be in but couldn't locate.

 

[usacvlr]

40MBs
excuse me while I fall over laughing.

It very obvious that no one here has actually tried Norton AV 2009. You can go to Norton's website and get a free trial. People really shouldn't comment on a product they have never used, that is being a bad tech all around. Norton's products in the past have been bloated to the extreme but Norton 2009 is very trimmed down and doesn't use much RAM at all about 40MBs or so on all the systems I'll installed it on. It's has little more impact then NOD32 does, it have the same RAM foot print but does use a bit more CPU cycles while actualling scanning. I switched since Norton is a good product and has always been one of the best AV programs as far as catching virus goes. I have a supplier that I get OEM copies of Norton AV 2009 for $15 each plus shipping. It may be the same place Steve from Podnutz gets his. PM me if you would like to have the URL.

 

[usacvlr]

First thing I do when a system comes in for a cleanup is to get rid of any norton or mccrapfee product. Their detection sucks, they're hogs and they have ridiculous subscription policies.

avira.

 

[Fireddog]

See I hate to mock anyone but when a person begins to mock others and is supposed to be intelligent themselves I take umbrage with this.

First off its damn obvious you have not used Nav 2009 or NIS 2009.
WE all agree All nortons before 2009 Blew friggin junks. But We are not talking about those products. We are talking about 2009 versions of the norton products. Even Norton 360 2009 will be using the same engine that is in the NIS 2009 so it does use alot less resources then their previous products.


Its as if you can't READ. I keep repeating 2009 Symantec products are great.
anything previous BLows. SO if you keep wanting to beat the dead horse about the prior versions of Norton.. why don't you make a new thread and do so. Because you are not contributing a damn thing to this thread expect showing how narrow minded you are.

A true tech expert wouldn't be afraid of actually learning something new. A True tech expert enjoys mastering something or learning something new.
so if you are as good as you Think you are. . get one of your test systems.. slap on NIs 2009. and Try and see how it runs. IF not jesus shaddup about the old norton already.

 

[NWPhotog]

Most think of Norton as the worst of the worst. The reason is they have written junk, sold junk, and ripped off customers for over a decade. You say their latest product is different. You may be right. Unfortunately at this point they have burnt their bridges to tech community. As far as we are concerned they can go off some where and die. Removing all Norton and McAffee products is standard procedures for many techs.

 

[seedubya]

@NWPhotog - couldn't agree with you more. Symantec have screwed their customers for years. Consequently, I wouldn't use their product if it was the last AV/AM on earth.

 

[seedubya]

@ frontier 2002 - If you're a real member then maybe you shouldn't be spamming

 

[seedubya]

@Firedog - you just don't get it. You can harp on and on and on with your Norton fanboyism and no-one here will give a ****. Symantec have screwed our customers for years and now you expect us to just forgive and forget, is that it? You persist in trying to persuade people of the wonders of Norton 2009 in spite of a decade of crap from them and despite abundant evidence that their product is not even CLOSE TO the best on the market. Go check all the various comparitives and, based on ACTUAL TEST RESULTS, pick a useful solution for your customers. If you don't do that you're only another damned hypocrite bullshitting on forums about how wonderful you are and how you're the only technician in town.

 

[jj2000]

Most think of Norton as the worst of the worst. The reason is they have written junk, sold junk, and ripped off customers for over a decade. You say their latest product is different. You may be right. Unfortunately at this point they have burnt their bridges to tech community. As far as we are concerned they can go off some where and die. Removing all Norton and McAffee products is standard procedures for many techs.
Reply With Quote

I am in total agreement here,my personal experiences with this in the past make me highly suspicious that they could get anything right and that any company or product that has been so awful for so long is going to have to do something special for me or my techs to even contemplate using it on a customers pc.We have been trying this out on a couple of shop machines and i have to be honest i still do not trust it,so we will still be using ESET NOD32 for those willing to pay and AVG for the tight arses that want a free option.

 

[Fireddog]

It amuses me that technical experts would use emotional reasons for their desire not to try a new product that technically would make their lives easier.

I have always had this stance when it comes to technology. Every product is a tool and it doesn't matter who makes it. The best product doesn't come from a company yesterday .. it comes today.

I have never been a fanboi as some like to say for certain products. It is whatever is the best RIGHT NOW. I have built personal pcs using Amds And intels over the last 20 years. I don't care which company has the best I just care that currently it is the best. I never want to be that person who becomes so narrowly focused that they refuse to learn. The moment you refuse to learn that is the moment you stagnate and become useless.

Technology changes too fast to sit around and just stick with one product or tool. I can see that rational if you running a network for a business and have 100 computers you have to manage and stability is important for you and your clients. But there are so many different individuals out there who have different tastes. And for everyone of you here who say that Norton is Satan.. there are 10 customers I have dealt with who have used norton and never had issues with it.

Its the same for anything. I like try different products because it causes me to use my brain cells and I learn. the moment I stop the moment I get stuck on only one line of product is the moment I lose that ability to innovate diagnose and troubleshoot on the fly.

When you have a client who has spent $120 dollars for a 5 year license for norton and is having a nagging issue and is paying you to troubleshoot and figure it out.. please don't tell me your answer is.. I don't touch norton .. so you will have to deal with them. Cause if that is the answer you have... I can't consider you my peers. I expect better of you and I bet so does your clients.

 

[seedubya]

@Firedog - The comparison with AMD vs Intel is invalid. They, at least, swap places on a regular basis, and very seldom (if ever) release products unfit for market. Well, there was the early Pentium FP bug but they fixed that ASAP.

You still haven't answered the question. If you're such a paragon of technitude (if I may neologise) why are you selling an unproven product from a company with a long and illustrious history of producing bad products? Why not use and recommend a product that is PROVEN to be technically superior? Oh, I remember why, it's because of your recent experience. Was that when you were working for Geek Squad?

IRMC

 

[Fireddog]

A proven slow buggy product? I am dealing with clients who are far older then average. They have far less patience and far less understanding of technology.
I am going to cater to their needs while also addressing their wants. I am not going to Force my personal preferences on them.

the amd/intel is valid because they have swapped who is faster except for the last 2 years since the Core Duo's first got released.

Except for laptops where Intel's have stayed dominant period.
Ati and Nvidia has done that dance as well. I had people telling me constantly that Vista was the worst Os ever. I never had a crash on any of my machines..because at the time I was running Ati cards who had far more mature drivers for Vista then Nvidia did. It would take 2 years before it would be revealed that nearly 25% of all vista related crashes early on where caused by Nvidia drivers.

Yet I had fellow techs screaming from the rooftops that I was crazy and had no knowledge because I stated that Vista was not as bad as some made it out to be.

I stopped using Mcafee years ago. Norton I didn't switch to till recently. I had been running Norton 360 v2 then when NIS 2009 was released I tried it and switched to that. I recently have been beta testing Norton 360 v3 and will definitely switch to that. Because I have many clients who love the fact I set it do automatic data backups for them on a schedule that won't interfere with their lives.

I used to like spysweeper for anti-spyware but its become to bloated and unoptimized I can't recommend it. Majority of the clients I deal do not have Quad cores with 4+ gigs of ram running Vista 64. Instead I am still dealing with xp machines, and vista 32bit machines.

IF the software scans too long or doesn't have an intelligent firewall its not going to stay popular with my clients.

I can optimize a machine with 2gig of ram run Nis 2009 and Threatfire from Pctools and the pc will not see a difference in boot up time and actually have excellent protection.

Kaspersky and others are not optimized slow down the pcs and take forever and a day to update and scan. My claim to my clients is that when I leave their machines will not only be heathier run better and boot up faster with proper security even without a ram upgrade as long as they have 1gig of ram.

I can do that with the new norton products I can't with the av solutions out there.

 

[jay007]

I LOVE customers that run NAV..it makes me lots of $$

As soon as I see it on their I know their 'slowness' issue is likely due to an undetected virus and at the very least its going to take me 30 mins to uninstall it..thats if I CAN uninstall it lol

nice one mate and its better cause it comes pre installed (or with mcaPee) with most new computers

 

[joejoe]

my two cents

My mother in law (I like her) and my wife(yes, I like her too) both have norton. It actually is easier on me. Their systems are robust enough to take whatever performance hit that is perceived and the interfaces are very simple. I dont have to touch it.

I agree that Eset products are great (we use them on the PCs at the stores) but the protection is no better than the bonehead operating the machine. If they practice unsafe computing they will have to work on a loaner system for a day or so till I get it cleaned up.

I dont care what kind of AV software is on a system. If all of it was perfect we wouldnt need hijackthis and malware-bytes and all the other ancillary stuff that cleans systems.