Remote Support via Google Glass

[cshotline]

finally I got my hands on google glass. now working with google glass developer kit (gdk) will try to develop an app which will help technician to look remotely and see what customer sees from their google glass and help customer on scenario which requires onsite visit. I know no customer will buy $1500 glass now but I am confident its gonna go affordable soon.. what's your thought?

 

[TenYardFight]

I guess that is cool..but 400 million iphones have already been sold, and you could just easily those those. Until my customers have Google glass, its worthless.

 

[cshotline]

You are right but i just experienced google glass and it's awesome the one thing i like about google glass that it is hands free and customer will enjoy the experience of getting help, when it comes to get support and trained by a technician remotely my app can be even used by a chef to help someone to cook a perfect risotto.

 

[Xander]

Which might be great if I'm trying to remotely *train* someone. Normally, my goal is to fix their computer efficiently and putting the end-user in between their computer and me isn't my ideal.

 

[3ft]

It will be interesting to see how Glass and other innovations will "improve" support. As it stands right now, I can hardly bear talking many customers through rebooting to safe mode with networking, let alone actually seeing that train wreck.

 

[mraikes]

finally I got my hands on google glass. now working with google glass developer kit (gdk) will try to develop an app which will help technician to look remotely and see what customer sees from their google glass and help customer on scenario which requires onsite visit. I know no customer will buy $1500 glass now but I am confident its gonna go affordable soon.. what's your thought?

In theory, I can see it as a nice tool for circumstances where plain old screen mirroring isn't enough, or can't be done.

Customer can't figure out which cables to plug in to reassemble his computer after getting it home? Glass it (or iPhone it).

Customer Unable to understand (or describe) their screen situation well enough to launch a remote session? Glass it - until the screen mirroring can be launched.

Customer want's help setting up a new printer? Glass it and let him be your eyes and hands.

But even as Glass gets less expensive, they simply aren't going to be so common that you're likely to encounter them in a support situation.

 

[krtechsolutions]

why not do this with google hangouts? I have done it many times in the past

 

[ComputerRepairTech]

I want to live in a city where the crime rate is so low that I can actually wear 1500 dollar glasses. If they looked like regular glasses then that would be different.