Remote Support Toolkit??

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jkores

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Hi Folks,
Just a quick question here that has been driving me crazy!
I am going to be going into Remote Support soon for my business (Website is in progress right now) and I can't seem to get a straight forward answer to this question.

I use Go to Assist for my remote program. I Don't need advice as to what utilities I should use for virus removal/device errors/optimization/network
my main question is,

HOW DO YOU GUYS USE THESE PROGRAMS!?
As in, do you simply transfer them ALL over to the Remote Computer you are working on, install them all, then use them? That seems a little impractical to me, am i missing something?

I am wondering if there is a way to take all of the utilities that i am using, and boot them without installing (Kind of like how Hirens boot CD does it)

I would just use Hirens Boot CD, but i feel it lacks some of the main utilities I like using. One of which is a driver scanning program, that updates/installs drivers easy as pie.

Hope you guys can help me,
Thanks
 
Theres a number of ways of implementing what your attempting to do.

One is to utilise dropbox. Add all your tools to your drop box account, access that from the remote pc, and use them at will.

Alternatively download and use D7 (Made by foolishit - A TN member). This program has all the tools you require. No need to install additional programs / scanners etc. Just ensure that you update the program, and all the malware tools before use with ketarin.

For the driver scanner, you could use something like driveragent. This is a website/program which will scan for any missing / updated drivers, and then download them for you.
 
we simply put them in a folder on our FTP server. instant access for the techs from anywhere and security just incase a client does notice the username and password the tech input (changed daily and an account with only permission for that specific folder and subfolders) or even if tech forgets to log out of the server (which does happen as we all human).

we used to use dropbox but having big giant list of tools links became a pain in the butt to keep updating.
 
Cadishead Computers said:
Theres a number of ways of implementing what your attempting to do.

One is to utilise dropbox. Add all your tools to your drop box account, access that from the remote pc, and use them at will.

Alternatively download and use D7 (Made by foolishit - A TN member). This program has all the tools you require. No need to install additional programs / scanners etc. Just ensure that you update the program, and all the malware tools before use with ketarin.

For the driver scanner, you could use something like driveragent. This is a website/program which will scan for any missing / updated drivers, and then download them for you.
Click to expand...

Hey Nige.

just had one of them stupid few seconds lol in my head it went as "how do you remote into a pc if the virus has disabled the Internet" lol do you ever have moments like that


---
I am here: http://maps.google.com/maps?ll=38.420965,-83.754008
 
I keep all of my tools (ahem, D7 and it's 3rd Party Tools, thanks for the plug CC) on my web server in a single zip, and just download them when I connect to the client's computer.

Some people do the same with Dropbox if they don't have a web server or other upload path...

I try to keep the upload fully updated once a week... Actually I have several different zips with different 3PTs in them to shorten download time, depending on the job I expect to be doing.

During the download time I use that as an opportunity to talk to the client about what the problem is (if I don't already know, or rather what *other* minor issues they may be having) and to set their expectations on the repair process.
 
I have D7 on my bench machine on my Zalman portable and I also keep a copy zipped in Dropbox. I do like the idea of having different versions of 3pt though. Might have to look into that. Do you just have the D7 zip then grab whichever 3pt zip you need and add it to D7 on the client machine?
 
adam_chevyss said:
I have D7 on my bench machine on my Zalman portable and I also keep a copy zipped in Dropbox. I do like the idea of having different versions of 3pt though. Might have to look into that. Do you just have the D7 zip then grab whichever 3pt zip you need and add it to D7 on the client machine?
Click to expand...

Well for download, I keep a D7 zip only and one with Ketarin, just in case I might think I'll need some 3PT but am not sure, a D7Full with everything (which I use for malware removals), and a D7Maint with CCleaner, Defraggler, and the few other apps referenced on the Maintenance tab but no malware apps.
 
I've been selling a remote maintenance package for a regular tuneup/cleanup/scan/etc. When I remote in with ScreenConnect, it has its own Toolbox folder and I can just click my "TLC" script to start. I have it set up to download everything it needs; if possible to get it directly from the source site or, for the rest, a zip file in my dropbox. The script is written in AutoIt and the downloads are done using WGet.
 
Thanks for the replies guys. Is D7 better than HBCD Utilities?
Also, Like on Hirens, it runs straight from the folder itself on command prompt, which allows the programs to run without installing. Now i'm sure all of you know that when a pc is infected, it does not install things well. That is my main question, how do you take your programs, and do what hirens does, by allowing programs to open, without nessecarily installing them one by one.

-Jake
 
jkores said:
Also, Like on Hirens, it runs straight from the folder itself on command prompt, which allows the programs to run without installing. Now i'm sure all of you know that when a pc is infected, it does not install things well. That is my main question, how do you take your programs, and do what hirens does, by allowing programs to open, without nessecarily installing them one by one.
Click to expand...

D7 and Hiren's boot cd are completely different animals, like comparing apples and pickup trucks. Although D7 will run from a WinPE based CD like Hirens. See the website in my sig for a description.

jkores said:
Also, Like on Hirens, it runs straight from the folder itself on command prompt, which allows the programs to run without installing. Now i'm sure all of you know that when a pc is infected, it does not install things well. That is my main question, how do you take your programs, and do what hirens does, by allowing programs to open, without nessecarily installing them one by one.
Click to expand...

Not really following you... I myself use portable apps that don't require installation... I can't even think of the last time I had to install something to fix an issue...
 
My question: Are the applications on D7, or relevant "toolkits" portable? or do they require installation?
 
jkores said:
My question: Are the applications on D7, or relevant "toolkits" portable? or do they require installation?
Click to expand...

The applications on D7 are portable. That was one of the requirements to be allowed into D7 if i'm not mistaken.


I like the apples and pickup truck analogy.
 
We use dropbox and LMIR's file transfer. We have 2 kits, virus removal and computer tune-ups.

Works slick, although no auto install yet. I have a tech on that right now writing it.
 
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