Remote support per hour charge

[callthatgirl]

Haven't seen this poll out yet, thought it would be interesting to see what everyone charges.

If you do commercial work, please let us know
If you do mostly SOHO (small office/home office) or home users, please let us know.

My reason for this poll is that I am evaluating my remote support rates and this may be easier than checking out everyone's websites.

 

[Xander]

My remote charge is the same as my on-site but with a half-hour minimum instead of a full-hour to make it even more appealing. This way, if they've got a simpler issue to fix, they can save some money.

 

[callthatgirl]

My minimum is $25 for 15 minutes, then $37.50 for 30, $56.25 for 45 min and $75 per full hour.

 

[Martyn]

My minimum is $25 for 15 minutes, then $37.50 for 30, $56.25 for 45 min and $75 per full hour.

So why didn't you put in a $75 option in the poll?

Sorry couldn't help it Lisa

edit just noticed it was $70+

 

[Xander]

I want to know where $30/hr pays the bills.

 

[callthatgirl]

I put in $70 to stay consistent with the numbers, but I am probably going to change my personal rate to $90 once I get my 2 techs on board, they will stay at $75. Reason for my rate is because I do a lot of consulting and my rates should be higher.

So the $90 is my next option!

eHouse, I have seen $30 out there!

 

[stsanford]

I'm the (currently) 1 100+
Not really a fair entry into the poll, my remote support is niche and commercial, plus Metro NY area, so it's probably on the top of the scales... Then again, so is our taxation ;-(

 

[PCSupportGlasgow]

I'm the (currently) 1 100+
Not really a fair entry into the poll, my remote support is niche and commercial, plus Metro NY area, so it's probably on the top of the scales... Then again, so is our taxation ;-(

try moving to the UK and then you will really find out what taxation is like


I would put our remote support rates up but it only really our business only company that does remote support and rates vary depending on which service level contract the client is on.

 

[ProTech-MN]

I've been charging $65/hr for remote support but have been considering going to $75/hr. I typically have a 1-hour minimum for most of my customers, but will often bill only .5 hours or so for quick fixes for my most frequent customers.

-Randy

 

[Joines]

We charge a remote support fee of $25 to cover GoToAssist charges and then bill $75/hr in 15 minute increments

 

[callthatgirl]

I like that remote in fee, I should consider that, but many of my calls are just 8 minutes with remote in and fix. I'm almost too fast at repairs.

 

[RedFoxComp]

I put in $70 to stay consistent with the numbers, but I am probably going to change my personal rate to $90 once I get my 2 techs on board, they will stay at $75. Reason for my rate is because I do a lot of consulting and my rates should be higher.

A little off topic, but how did you manage your remote support appointments when it was just you? Did you have a block of time when you were available for remote support every day or did you just negotiate a time that worked for both of you?

I'm just struggling with managing the appeal a customer's perception of 'instant support' and being a one-man show that isn't available when the customer needs me. I think my first hire will be in-shop only so someone will always be available for it.

 

[callthatgirl]

I blocked time on my calendar for all phone appointments, the in shop stuff was done when I didn't have remote appointments. Yes, I worked a hella lot back then. Now I have 3 techs with calendars and the appts are scheduled per users needs (I have 2 pc and 1 mac tech). Everyone gets their own calendar and I am always available to take over the remote job (via LMIR) or over their shoulder.

 

[SnoSalmon]

I'm charging $80 + tax, although that's in NZD, which buys approx 75cents US. Add tax and it's roughly on par at $80USD per hour.

I have a minimum (callout) fee of $40. This covers up to half an hour. After this I charge $20 per 15 minute block.
As I live in a small town I don't charge travel within the town boundary as I see this as double-dipping.