Remote Desktop Program

JakeFromScreenConnect said:
Dresdenlock,

With a single license you can have as many sessions going as you like, you can just be viewing the screen of one at a time. Have you tried this?
Click to expand...

The website says:
Each Concurrent Session License allows a single active session at a time. Any number of technicians and customers are allowed to use the product.

That does not seem to agree with your statement.
 
So, I have been using Logmein free. I modified the MSI and put it in a winrar exe. The exe loads a batch file which opens the MSI and the AddRemote.exe which add LogMeInREMOTE user with my predetermined password. So, a client who wants remote support just downloads my one exe, opens it, and after a few minutes I am good to go. I intend to get Logmein Central to manage all of my peeps shortly. If remote support goes well, I'll shell out for logmein rescue. The only reason that I am not using Logmein PRO is because it doesn't offer any significant benefits over Free, and with Free you can use it for business purposes, so it's not like I am violating a EULA.
 
OldSchoolPC said:
So, I have been using Logmein free. I modified the MSI and put it in a winrar exe. The exe loads a batch file which opens the MSI and the AddRemote.exe which add LogMeInREMOTE user with my predetermined password. So, a client who wants remote support just downloads my one exe, opens it, and after a few minutes I am good to go. I intend to get Logmein Central to manage all of my peeps shortly. If remote support goes well, I'll shell out for logmein rescue. The only reason that I am not using Logmein PRO is because it doesn't offer any significant benefits over Free, and with Free you can use it for business purposes, so it's not like I am violating a EULA.
Click to expand...

Don't suppose you want to elaborate how you did this ? :)
 
Well, I can direct you to some resources.

http://philscomputerrepair.com/logmein.htm

http://www.msfn.org/board/topic/146463-logmein-silent-installer-with-orca-editor/

Between the 2 links I posted, you should do ok.

ThereI did have a few roadblocks along the way, but in the end I got through it. Any person with "Technician" level computer competence should be able to handle it. Even if you don't have scripting/programming experience (like me, I suck...). I will say that the addremote.exe is already silent and I used the /q to load the modified MSI silently. So when I made the winrar exe, I made it load the batch file (contents below) which loaded the other two files like this:

start=addremote.exe
start=LogMeIn.msi /q

I hope this answers your questions.

EDIT: One more thing. One mistake is when it tells you to change LICENSETYPE from 5 to 0, it should be 1. That was one issue.
 
Last edited:
@OldSchoolPC - Thanks for links, something for me to look into.

I like to have a few remote setups as not all PCs work well with just one so this another bullet in my arsenal!

Thanks
 
DCGPX said:
@OldSchoolPC - Thanks for links, something for me to look into.

I like to have a few remote setups as not all PCs work well with just one so this another bullet in my arsenal!

Thanks
Click to expand...

The only weak point with my system is that I am ultimately using an "exe". However, you can try renaming it to "svchost" or something. Otherwise, just send the client the modified MSI, since malware probably won't deny access to that. If it does, just send the client a script to fix exe, then remote in. If that fails... well maybe remote support won't be viable for that client.
 
sys-eng said:
The website says:
Each Concurrent Session License allows a single active session at a time. Any number of technicians and customers are allowed to use the product.

That does not seem to agree with your statement.
Click to expand...

I suppose the word "active" is a little ambiguous. You can have as many customers connected as you need. But you can only view and control one of their screens at a time with a single license.
 
logmein installer

There is a tool built into Windows that will combine an EXE and BAT into a new EXE allowing you to make an even neater installer. I forget the name of the app now.

I found there can be problems getting these edited MSIs to work on all versions of Windows reliably, especially Win 7 64bit.
 
MobileTechie said:
There is a tool built into Windows that will combine an EXE and BAT into a new EXE allowing you to make an even neater installer. I forget the name of the app now.

I found there can be problems getting these edited MSIs to work on all versions of Windows reliably, especially Win 7 64bit.
Click to expand...

You might be thinking of iexpress? Nornally in System32 folder. Basic but would do what you mentioned.
 
This demo of ours shows how iexpress works, though we're recommending it for a different purpose obviously:

http://www.youtube.com/watch?v=whNHQyPLvpE

Also, make sure you use the 32-bit version from the SysWOW64 (or whatever) directory if you're creating the package on a 64 bit OS. The 32 bit version works on both 32 and 64 bit systems, but the 64 bit version won't work on 32 bit systems.
 
Oh, I forgot to mention that my system only works (via simply double-clicking) with windows XP. For Vista and 7 it won't make a UAC prompt, and therefore will not install. Since it's silent, you wouldn't realize this off-hand. To get around this, have the client right click on the file and click "Run as Administrator". Alternately, you can add this to your batch file so that your files are loaded with elevated privileges (using administrative command prompt to load files):

************************************************

VER | FINDSTR /IL "5.1." > NUL
IF %ERRORLEVEL% EQU 0 SET Version=XP

VER | FINDSTR /IL "5.2." > NUL
IF %ERRORLEVEL% EQU 0 SET Version=2003

VER | FINDSTR /IL "6.0." > NUL
IF %ERRORLEVEL% EQU 0 SET Version=Vista

VER | FINDSTR /IL "6.1." > NUL
IF %ERRORLEVEL% EQU 0 SET Version=7

If "%Version%"=="XP" GoTo SkipElevation
If "%Version%"=="2003" GoTo SkipElevation
PushD "%~dp0"
If Exist "%~0.ELEVATED" GoTo SkipElevation
:: Have to escape double quotes because they are passed to Cmd.exe via ShellExecute
Set CMD_Args=%0 %*
Set CMD_Args=%CMD_Args:"=\"%
Set ELEVATED_CMD=PowerShell -Command (New-Object -com 'Shell.Application').ShellExecute('Cmd.exe', '/C %CMD_Args%', '', 'runas')
Echo %ELEVATED_CMD% >> "%~0.ELEVATED"
:: If there are single quotes in the arguments, this will fail
Call %ELEVATED_CMD%
Exit
:SkipElevation
If Exist "%~0.ELEVATED" Del "%~0.ELEVATED"

start=LogMeIn.msi /q
start=AddWinUser.exe /q

*****************************************************

The last 2 lines can be modified to whatever file-names you are using. However this would all be rolled into an exe so the client wouldn't see this.
 
FoolishTech said:
Struggling with this issue myself, and after seeing this thread I tried ChunkVNC...

Setup was sketchy but that I think I need to blame on the fact that it uses AutoIt in the compiler. It kept pausing itself and simply not working a few times, I also had to be careful not to click anything else while it was compiling. More than a few times I had to end task on the process and start all over again.

I also had a hard time figuring out that if you change the server listening port to something other than 443, you have to exit and restart the repeater because merely saving the settings from within the repeater config simply doesn't work.

But all in all, for a free solution, it's working well in my tests so far, and I've branded it with my own app name / logo. If I end up using this one, it's a donation to Chunk for sure... haven't yet tried to configure the repeater to run as a service - which it is not designed to do but some have had success with it - and this is a MUST for my situation...

EDIT: I also read about issues involving UAC - so I had to write my own wrapper app for the support client to disable UAC before running the client and to re-enable it when the client terminates...
Click to expand...
Are you still using ChunkVNC? I just started using it, and it appears to work fine unless someone fiddles with the font size in windows itself.

I just wasn't sure if anyone was using this full time.
 
MSC said:
Are you still using ChunkVNC? I just started using it, and it appears to work fine unless someone fiddles with the font size in windows itself.

I just wasn't sure if anyone was using this full time.
Click to expand...

I am using ChunkVNC also. I have the customer run as admin and install as service.

I don't issues at all, unless the customer wants to screw with the mouse when I am working.
 
JakeFromScreenConnect said:
I suppose the word "active" is a little ambiguous. You can have as many customers connected as you need. But you can only view and control one of their screens at a time with a single license.
Click to expand...

Forgive me for being a tool, but I am all about yes and no answers....

Are you saying that my one desktop machine can have 10 different sessions (remote screens) open and I can switch to each one (thru something like Alt tab) performing actions.
 
YeOldeStonecat said:
I created a list of remote support apps over in another tech forum I staff...it's a little outdated, but I encourage you to take a look. Haven't updated it in a while, apologize if some links are outdated/stale...but most should be good.

http://forums.speedguide.net/showthread.php?271403-Remote-Support-Software-list
Click to expand...
Just finished going through the list and am wondering what's the deal with Dualdesk, Remotezilla & OneClick VNC Helpdesk.
I get the whole custom VNC thing but they've got very nearly identical websites - and very different prices.
My eyes are starting to get tired now - anyone see any differences between them?
 
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