Well, yes, but not always. I get a lot of laptops that are well out of warranty, but customers are either willing to pay for something because it's cheaper than getting a new laptop, or sometimes it costs about as much as new but they are trying to do the environmental thing and keep it out of landfill because it still works fine for them otherwise.
The logic usually goes something like this... A new laptop might cost ~£400, plus my charge for transferring things over and saving them hours of setup time by making it somewhat like their old laptop that they were comfortable with, vs spending £250 to £300 on fixing their current laptop, which is already set up just how they like it. If they reckon they're likely to get two or three more years out of it, then that's fine.
But aside from that, the need does arise from time to time for various legitimate reasons. Newer laptops that are out of warranty etc.. It just feels like a bit of a gaping hole in my service offering.
heheh... No, not this time. Those times are when I suddenly hate my job.
Thanks for letting me know. Are they going to do anything to make it right?
Any other recommendations anybody? I'm happy to ship it within the UK if I must.