Quickbooks being blocked by Verizon MIFI

[ell]

Hi, has anybody run across this? My client just got the new mifi and now she can do everything fine but send her accountant QB data files through QB. Anybody know how to fix this?

 

[PCSupportGlasgow]

how is she sending the files?

 

[ell]

Through QB program itself so it goes through intuits server then they notify his gmail I guess.

 

[SAG]

Is it the "Send Accountant Copy" feature that is failing?
Check to see if the MiFi thingy is blocking any of the following ports:
8019, 55348, or 56721

 

[ell]

yes its that feature, it just spins and spins, goes nowhere. I got pages from the mifi guide but I don't get how to tweak the ports, I'm guessing its the "port filtering" here but I'm not sure how to do it right.

 

[YeOldeStonecat]

May want to check what email settings she has in QB....might be using custom mail servers where she plugged in her e-mail setup, like GMail or whatever her ISP mail is. And then look at what port it's using, since many ISPs block outgoing port 25 to any SMTP servers outside of their data center. A common problem for mobile laptop users that hop on lots of various bandwidth, you need to find the alternate custom ports that their mail hosts uses. I'm pretty sure QB's own internal mail is built in on SSL so it should bypass this.

 

[ell]

she just swapped her old Verizon hotspot for this new much faster one, qb was working fine with the old one,she made no changes. I told her to try and send again today since it's been a couple weeks, maybe it's the qb server, I hope

 

[Mercenary Roadie]

Try turning port filtering off and see if works then. If it does you probably need to create a custom filter for QB

 

[ell]

I tried turning off VPN passthough, would that be it?

 

[YeOldeStonecat]

I tried turning off VPN passthough, would that be it?

Doubt it, VPN passthrough allows IP type 47 GRE to pass unmolested by NAT. (old PPTP VPN).

 

[ell]

ok so I turned off port filtering and windows firewall to test still just hangs. I ran the qb file dr too it said everything was fine. 2 hrs into this.any other ideas? I'm able to update qb too so it's not blocked.

 

[YeOldeStonecat]

Double check the mail settings she has in QB? May be using ISP SMTP.
Shouldn't have anything to do with ports re: the MiFi device..it's basically just a NAT router, where everything is allowed out. It's the ISPs block on their backbone that counts.

 

[red12049]

ok so I turned off port filtering and windows firewall to test still just hangs. I ran the qb file dr too it said everything was fine. 2 hrs into this.any other ideas? I'm able to update qb too so it's not blocked.

Have you tried it with regular internet rather than MiFi?

Rick

 

[glricht]

Have you tried it with regular internet rather than MiFi?

Rick

Was thinking the same thing. At least that will narrow down where the problem resides.

 

[ell]

Have you tried it with regular internet rather than MiFi?

Rick

I wish I could but its a desktop and she has no other sources out where she lives.

 

[ell]

Double check the mail settings she has in QB? May be using ISP SMTP.
Shouldn't have anything to do with ports re: the MiFi device..it's basically just a NAT router, where everything is allowed out. It's the ISPs block on their backbone that counts.

Shes sending to just a regular gmaiil acct, I checked the address too. It seems to hang at the sending stage, it creates a QBX copy then nothing, hangs or errors out with windows message to close or wait. When first running the QB doctor there were mentions of a networking issue at first but now it just mentions MSE, which I disabled too.

 

[YeOldeStonecat]

Shes sending to just a regular gmaiil acct, I checked the address too. It seems to hang at the sending stage, it creates a QBX copy then nothing, hangs or errors out with windows message to close or wait. When first running the QB doctor there were mentions of a networking issue at first but now it just mentions MSE, which I disabled too.

I mean what vehicle is being used by her QB setup. QB can "send" via a couple of different methods. Itself, or mail settings such as your ISP's SMTP settings for example. If it's the latter...could be on default port 25...in which case...yeah that's expected behavior.

 

[ell]

I mean what vehicle is being used by her QB setup. QB can "send" via a couple of different methods. Itself, or mail settings such as your ISP's SMTP settings for example. If it's the latter...could be on default port 25...in which case...yeah that's expected behavior.

She never changed the email settings, just the mifi so I doubt thats it, but if I get another go at it I'll check it, unfortunately I'm doing this all remotely and after 2+ hours on it yesterday shes pretty spent, but I'm not charging her until I get it resolved. From the qb site it suggests reloading QB which she doesn't want to do for fear of messing up her business file (I do have backups) or rebuilding the whole file which is out of the question too. I'm pretty convinced its a networking issue or qb is corrupted but the qb dr isn't detecting it.

 

[YeOldeStonecat]

Could be different rules applied to the newer MiFi since you say it's faster...it's likely on a 4G link which may have tighter ACLs than the older 3G link (whole different IP range).

 

[ell]

Could be different rules applied to the newer MiFi since you say it's faster...it's likely on a 4G link which may have tighter ACLs than the older 3G link (whole different IP range).

Has to be something there, but her old one was 4g too.