noah
New Member
- Reaction score
- 0
- Location
- Indianapolis
I have a customer who asked for my services for a virus issue for the second time. It has been several months since the first time I did work for them. This time their machine was infected from every orifice. Really bad.
I always try to do what's best for me and the client when I do work. So I cleaned up the machine and charged $87.50 for my time. I explained to the wife that it was a really bad infection but all scans are coming up clean. However, if it came back within a week I would do a reformat and apply what they paid toward the cost of that service ($140.00). At this time they set up and appt for me to do work on their home network as well.
A day before the appt they canceled and said that something came up. I said OK and asked if the notebook was OK. She said yes. I got a call today from the husband saying that it hasn't worked right since they got it back. He claims it's slow, that pictures are not showing up in IE. I explained that I would fix the IE issue but cannot explain the slowness unless it was reinfected and told him about the reformat and cost difference. He says they "paid for virus removal last year and this time. For $400 I can get a new laptop"
Of course the total paid to me is nowhere near $400 but I told him if he can find his system disks/software i would to the reformat. The issue of cost difference I did not bring up again.
Should I push for the cost difference?
I always try to do what's best for me and the client when I do work. So I cleaned up the machine and charged $87.50 for my time. I explained to the wife that it was a really bad infection but all scans are coming up clean. However, if it came back within a week I would do a reformat and apply what they paid toward the cost of that service ($140.00). At this time they set up and appt for me to do work on their home network as well.
A day before the appt they canceled and said that something came up. I said OK and asked if the notebook was OK. She said yes. I got a call today from the husband saying that it hasn't worked right since they got it back. He claims it's slow, that pictures are not showing up in IE. I explained that I would fix the IE issue but cannot explain the slowness unless it was reinfected and told him about the reformat and cost difference. He says they "paid for virus removal last year and this time. For $400 I can get a new laptop"
Of course the total paid to me is nowhere near $400 but I told him if he can find his system disks/software i would to the reformat. The issue of cost difference I did not bring up again.
Should I push for the cost difference?
NOT TRYING REALLY HARD.
