Project Kabuto by RepairTech

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Davena

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Just got an email advertising this program:

http://kabuto.repairtechsolutions.com/

"Project Kabuto is an application you install on your clients' computers that will alert them when issues occur, and encourage them to come back to your shop. It can:

  • Help you increase customer loyalty
  • Get jobs you wouldn't have otherwise
  • Sell more managed services
We're almost done with the development of Project Kabuto, so make sure to sign up for the interest list to get updates and an early-bird discount."


I really like the idea of this and signed up to be notified when it is live - but I would hope my customers wouldn't equate the issue with me since my name would pop up right after/during an issue. I swear I have had clients think another tech put something on their system to crash it so they would have to go back. Knowing most of the techs in my area I assured them that wasn't the case but an unscrupulous tech might have run with it.
 
I think that as long as you gave your customer a heads up and as long as the software does not look like the other obviously malicious crap that is out there, it could be a very good sales tool.
 
I would be interested to know how they came up with that name (Kabuto)... its meaning doesn't fit this project hehe.

Have to let us know what ya think of it. We already use their TechUSB and like it.
 
Hey guys - Ian here from RepairTech. Thanks for your interest. I thought I'd address some of your concerns and answer any questions you might have about Project Kabuto.

" I would hope my customers wouldn't equate the issue with me since my name would pop up right after/during an issue."

When Kabuto detects an issue it will pop-up a small dialog in the bottom right of the screen that says something along the lines of "We noticed you had an issue with XYZ. Please contact your technician for assistance." It would have your logo, branding, name, address, phone, email, etc. on it so that they know you installed it and that it's not malware. In addition, we'd make sure it didn't pop up too often so that it wasn't annoying.

"I would be interested to know how they came up with that name (Kabuto)... its meaning doesn't fit this project hehe."

Funny you ask. It's actually a working name, it's not necessarily the final name of the product. The word Kabuto has multiple meanings. One meaning is a Japanese helmet (this one's pretty cool: http://upload.wikimedia.org/wikiped...taragainari_kawari_kabuto_XVII_02_01_2012.jpg). There's also a Kabuto Beetle, and a couple other references too. I came up with the name while I was half-asleep, thought it sounded cool, and couldn't remember what a Kabuto was. When I remembered it was armor, I thought it might be appropriate. Anyways, still haven't decided on if that's the final name or not. Definitely open to suggestions.

Let me know if you have any other questions, happy to talk.

Ian
 
repairtechinc said:
Hey guys - Ian here from RepairTech. Thanks for your interest. I thought I'd address some of your concerns and answer any questions you might have about Project Kabuto.

" I would hope my customers wouldn't equate the issue with me since my name would pop up right after/during an issue."

When Kabuto detects an issue it will pop-up a small dialog in the bottom right of the screen that says something along the lines of "We noticed you had an issue with XYZ. Please contact your technician for assistance." It would have your logo, branding, name, address, phone, email, etc. on it so that they know you installed it and that it's not malware. In addition, we'd make sure it didn't pop up too often so that it wasn't annoying.

"I would be interested to know how they came up with that name (Kabuto)... its meaning doesn't fit this project hehe."

Funny you ask. It's actually a working name, it's not necessarily the final name of the product. The word Kabuto has multiple meanings. One meaning is a Japanese helmet (this one's pretty cool: http://upload.wikimedia.org/wikiped...taragainari_kawari_kabuto_XVII_02_01_2012.jpg). There's also a Kabuto Beetle, and a couple other references too. I came up with the name while I was half-asleep, thought it sounded cool, and couldn't remember what a Kabuto was. When I remembered it was armor, I thought it might be appropriate. Anyways, still haven't decided on if that's the final name or not. Definitely open to suggestions.

Let me know if you have any other questions, happy to talk.

Ian
Click to expand...

Thanks for responding back to this thread. Just now starting my MSP stuff and I think a tool like this helps keep a fresh reminder of who you are whether they are MSP or break/fix clients.
 
I really like the look of it so far. FAQ answered pretty much all the questions with the exception on pricing, but of course that is pending lol.
 
"What kind of "ERRORS" will this detect and act on?"

Right now these are the triggers:
  • Time-based trigger (Can pop up once every month, or however long you set it to)
  • HDD SMART Failure
  • BSOD
  • App Crash
  • Disk Fragmentation > 10%
  • Disk Free Space < 15%
  • CPU Temparature > 90 degrees Celcius
There's also a bunch of stuff we can access through the security log that we're looking into, see documentation here: https://www.ultimatewindowssecurity.com/securitylog/encyclopedia/Default.aspx. If there's anything in there that you'd be interested in let me know. At first glance I think it would be useful to know if the firewall was turned off. Open to suggestions.

Ian
 
Seems like to me just one more thing your clients will get annoyed at and ignore. Can't see how this is better then just a RMM service that alerts ME and not the end user.
 
The language on that device manager error popup is problematic.

"An error was detected with the device manager. Some devices appear to be installed incorrectly."

And at the bottom of the message: "Installed by: Repairtech Repair Shop"

I know it's nitpicky, but my less perceptive customers will interpret that as me having been the one that installed the devices incorrectly.
 
nlinecomputers said:
Seems like to me just one more thing your clients will get annoyed at and ignore. Can't see how this is better then just a RMM service that alerts ME and not the end user.
Click to expand...

I think as long as you inform the customer that you have installed this in order to help them and give them a heads up of any issues they may have, that it will be ignored a lot less.

Also, if there was a blacklist that Kabuto had that it could use to detect when crap is installed on the customers computer and suggest that the customer be brought in for a tune-up, that would be awesome.
 
repairtechinc said:
Hey guys - You can see an updated FAQ, and screenshots of the ongoing development here: http://kabuto.repairtechsolutions.com/faq/

Would love to know what you think about the screenshots.

Ian
Click to expand...

When we brand it, "Project Kabuto by RepairTech" will be removed right? It is important for techs to know what the software is, but not our customers. Oh, and on the topic of branding, it would be nice to be able to customize the color . . . just a thought. We don't use purple as one of our company colors and it would be nice if the border matched the branding or just have black border.
 
"Also, if there was a blacklist that Kabuto had that it could use to detect when crap is installed on the customers computer and suggest that the customer be brought in for a tune-up, that would be awesome."

That's a great idea. I'll brainstorm the best way to implement that, and talk to the team about it. That probably won't get put into version 1, but it's a great feature for an update (there will be a built-in update system).

"When we brand it, "Project Kabuto by RepairTech" will be removed right?"

Yes, your logo would be there, not the Project Kabuto logo. Regarding the border color, you'd be able to choose from like 30 colors.

Let me know if you have any other questions,

Ian
 
Q: Will I be able to proactively monitor my clients’ machines for issues?A: Yes, there will be an online dashboard that you can log in to that will enable you to see the status of your clients’ machines. Monitoring is optional, and can be turned on/off.

On the dashboard, will it give you notifications when a customer has issues so that you could actually call them and suggest that they bring it in? For instance, if they are getting warnings that would suggest that they need a tune-up, we could call them and say "hey, noticed that you haven't had your compute serviced for a while, how is it running?"
 
"An error was detected with the device manager. Some devices appear to be installed incorrectly."

Yeah I completely agree. I'll ask them to change the wording on this.

How about: "An error was detected with the device manager. Some devices appear to be misconfigured."

We can then changed the "Installed by:" to say "Detected by:" or something like that. Would that work?

Ian
 
"On the dashboard, will it give you notifications when a customer has issues so that you could actually call them and suggest that they bring it in? For instance, if they are getting warnings that would suggest that they need a tune-up, we could call them and say 'hey, noticed that you haven't had your compute serviced for a while, how is it running?'"

Monitoring will be an optional feature on the dashboard. If you enable monitoring for a client, you can proactively view the status of their computer, and be alerted when they have issues. When they do, you can contact them. Make sense?

Ian
 
repairtechinc said:
"On the dashboard, will it give you notifications when a customer has issues so that you could actually call them and suggest that they bring it in? For instance, if they are getting warnings that would suggest that they need a tune-up, we could call them and say 'hey, noticed that you haven't had your compute serviced for a while, how is it running?'"

Monitoring will be an optional feature on the dashboard. If you enable monitoring for a client, you can proactively view the status of their computer, and be alerted when they have issues. When they do, you can contact them. Make sense?

Ian
Click to expand...

As long as I do not have to manually check each customer for problems and can be notified, then this will be awesome and super useful.
 
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