Power Issue - Doesn't shut down (AMD)

[Romaniac]

Work-around found; see post #18

P7-1247C HP Desktop; AMD A8-3820 APU with Radeon HD Graphics.
on SSD
Win 10 x64.
Given to me for recycling and it's worth throwing in an SSD. PC was working fine for them as far as I know; was on Win 7.

Upon windows selected shut-down, the power button LED, CPU fan remains on, case fan remain on; fans keep spinning. Monitor goes to sleep and HDDs shut down; I would assume CPU also doesn't have power anymore.

I searched google and forums, and I keep running into same non-applicable answers. It's not the usual Intel/IMEI issue. It's AMD and no IMEI in device manager.

Done so far:
HP website was no help.
I reset BIOS (removed CMOS battery as well) and looked at power settings within; it's possible I can do more here if this is a factor (more below)
Fresh install of Windows 10 (Media Creation Tool, so it has latest build) yields same results (was disconnected from net to avoid any bad drivers).
I turned off sleep, fast startup etc. in special section of power options. Set what power buttons do to"Shut Down" for power button and "Do nothing" for sleep button.
SDI drivers downloaded, found BUS and SATA drivers (along with others) but no fix.

It does shut down properly/all the way from USB stick with tools and from Parted Magic. So does this mean drivers, or possibly something else? Does this eliminate H/W issue, as I think it does?
What about BIOS?

Thank you for the help.

 

[Porthos]

Try a different PSU.

 

[Dave 1973]

Try going into safe mode and see if it shuts down from there. Might help you decide if it's H/W

or software.

 

[Romaniac]

Try a different PSU.

No change. PSU came from working HP.

Seems PSU fan also keep spinning along with other fans. I can hear HDD park needle and can feel it stop spinning.

Try going into safe mode and see if it shuts down from there. Might help you decide if it's H/W or software.

I figured Parted Magic shutting it down properly should give some clues; but I did safe mode anyway. And it went to shut down, and screen froze on shutting down screen. After 2-4 minutes, it restarted itself.


I looked at wifi card and NIC and turned off any 'save power' and 'allow wake' options. No change.

 

[nlinecomputers]

Try a different PSU.

This. Fautly power good signal from PSU can cause this.

 

[nlinecomputers]

No change. PSU came from working HP.

Seems PSU fan also keep spinning along with other fans. I can hear HDD park needle and can feel it stop spinning.

Bad mobo.

 

[Romaniac]

This. Fautly power good signal from PSU can cause this.

Replaced it with known good PSU from another HP. No change.

Bad mobo.

Why wouldn't it manifest under Parted Magic?

 

[nlinecomputers]

Replaced it with known good PSU from another HP. No change.


Why wouldn't it manifest under Parted Magic?

Because Linux doesn't make use of the same drivers as deeply as modern Windows drivers can. Install Win 7 on it to confirm. OR Rollback to an older Windows 10. 1809 is crap IMO.

 

[Romaniac]

Because Linux doesn't make use of the same drivers as deeply as modern Windows drivers can. Install Win 7 on it to confirm. OR Rollback to an older Windows 10. 1809 is crap IMO.

So that means software not hardware, right?

 

[nlinecomputers]

So that means software not hardware, right?

I think it is hardware. I suspect it will fail on ALL versions of Windows because you have a hardware chipset issue that is being triggered by Windows. Windows supports power modes better than Linux and certainly better than a specialized Linux version that will NOT take full advantage of all the power options.

 

[Romaniac]

I think it is hardware. I suspect it will fail on ALL versions of Windows because you have a hardware chipset issue that is being triggered by Windows. Windows supports power modes better than Linux and certainly better than a specialized Linux version that will NOT take full advantage of all the power options.

Win7 x64 w/ SP1 fresh install shut it down properly. I'll check again after updates and SDI drivers; we'll see if the issue exhibit or not.


I'm thinking there's some Win10 weirdness; some obscure setting or a registry value perhaps. I was hoping someone else ran into this.

 

[nlinecomputers]

Install 1803 NOT 1809. That last one had a bad rollout and best avoided when possible.

 

[Romaniac]

Install 1803 NOT 1809. That last one had a bad rollout and best avoided when possible.

I can give that a shot as well. But how the heck can I get 1803? Never had to go looking for an older Win10 build.

 

[nlinecomputers]

I can give that a shot as well. But how the heck can I get 1803? Never had to go looking for an older Win10 build.

https://www.heidoc.net/joomla/techn...icrosoft-windows-and-office-iso-download-tool

 

[Romaniac]

Thanks!

Install 1803 NOT 1809. That last one had a bad rollout and best avoided when possible.

Fresh install of 1803, without any updates or driver installs - same results.

I'm gonna see if I can get WIn7 set-up with drivers and working and then do an upgrade.

 

[nlinecomputers]

8 year old PC design. Might just not be Win 10 compatible. And Windows 7 is on its deathbed. Wasting more time and money then it is worth.

 

[Romaniac]

Yeah, could be that. But I have another HP that's slightly 'less better' and works just fine. Gotta be a quirk...

Ah, it's OK. It's going to some kids in extended family. Weird that it has similar symptoms as IMEI bug... it's a weird case that's for sure.

 

[Romaniac]

Solution:

Well, I had to resort to a work-around.

- Installed Win7 x64 w/ SP1. Shut down properly right after install. Shut down is fairly immediate after screen goes off. Activated, but installed no updates.
- I did update drivers with SDI.

- Ran Win10 1803 in-place upgrade. Install went well, but display driver went to 'basic windows driver'; I assume it messed with all drivers. But, it still shut down properly (At this point, I made an image in case things hit the fan later or with 1809). It does take a few seconds longer for it to shut down vs. Win7/.
- Ran updates, still messed with drivers I believe; fine, whatever. Activated. Shut down properly.
- Ran SDI; still shut down properly. Power LED goes off, HDD spins down/parks, all fans stop.

I still wonder what quirk caused the issue.