Phone / Tablet repair turn around time ?

NYJimbo

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For those of you who do phone, tablet or similar device repair, what is your turn around time on a repair like an LCD/Screen replacement ?

We have many shops in the area that do them same day but I was wondering if any of you do next day or longer and do you have a problem with customers accepting that ?
 
For phones we usually do either on-site or same day. For tablets we do a next day turn around.

My customers don't usually have a problem with next day for tablets (except one lady who wanted it fixed before her husband got home), but for phones they don't want to be without those until the next day.

Edit: what's preventing you from doing them same day? Is it a workload thing or stocking of parts? The repair can be done in 20-30 minutes for most phones, so it's a quick way to bring in some extra revenue.
 
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We usually quote a 1-2 hour wait. The repairs are usually quicker, but its nice to have a buffer, especially when there are other issues we aren't made aware of up front.

Several shops near us have 15-20 minute wait times, but we end up repairing their repairs a lot of the time. We like those guys :)
 
Right now, phones are same day, tablets are 1-2 weeks. iPads take quite a bit time to take apart and replace the screens and digitizers. Our biggest obstacle is that we only have a couple experienced mobile device technicians that can also do tablet repairs AND we get tons of phone repairs in each day. This of course affects our turn around time, especially since phones are a priority. Also, iPads really should be clamped down for a few days so that the digitizer does not lift up, so that also takes into affect.

On a side note, we have seen the work of those shops that quote 1-2 days on tablet repairs and we end up getting them back in our shop because the glass is falling off or some other damaged has been caused. It's really bad because these other shops really do not take pride in their work . . . Maybe we are just picky/anal, but things like finger prints and copious amounts of dust (a spec or two is hard to avoid) between the glass is unacceptable. And even though small amounts of dust is hard to avoid, we rarely ever have anything between the glass and LCD.

Anyways, we rarely ever have any customers complain about the turn around time unless it takes longer than expected/quoted. Even then, if you stay in touch with your customers, they are usually understanding if you run into issues.

Also, one suggestion I can make is to take them apart right away so that you know exactly what parts you need to repair the tablet. You don't want to order the parts, take it apart and then realize that you needed more parts or accidentally mess something up and then have to order those parts.
 
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What I'm getting is just about every imaginable phone or device coming in and you cant stock all the parts or even know how to tear them all down. So I am trying to focus on the most popular and maybe even do a few that nobody else does, like nobody around here does Kindle Fire repairs and I am thinking of offering that and promote it because it seems to be popular.

So turn around times vary and I couldn't imagine offering the same day service for all the 500 different phones and devices out there.
 
What I'm getting is just about every imaginable phone or device coming in and you cant stock all the parts or even know how to tear them all down. So I am trying to focus on the most popular and maybe even do a few that nobody else does, like nobody around here does Kindle Fire repairs and I am thinking of offering that and promote it because it seems to be popular.

So turn around times vary and I couldn't imagine offering the same day service for all the 500 different phones and devices out there.

Even though we keep iPad parts in stock and some Galaxy tab parts in stock, we still quote 1-2 week turn around time. For everything else, we definitely quote 1-2 weeks. When people ask why it takes so long, we sometimes explain that there are literally thousands of Android devices and we cannot possibly stock all of the parts. They usually get it. As for which devices to focus on, I would stick with Galaxy Tabs and iPads. There are probably some other ones that I am not thinking of, but those ones are the most common. Also, while Kindles are probably easy to repair (I personally have not worked on one) they are hard to justify the cost because they are so cheap and because Amazon is constantly releasing newer versions.
 
Also, while Kindles are probably easy to repair (I personally have not worked on one) they are hard to justify the cost because they are so cheap and because Amazon is constantly releasing newer versions.

Yeah, we have been getting a few of the newer Kindle Fire in for charger port issues and that's very easy but I don't normally promote it. Just thinking about any other things to add to the list of crap we do to bring in a little more money. :p
 
Yeah, we have been getting a few of the newer Kindle Fire in for charger port issues and that's very easy but I don't normally promote it. Just thinking about any other things to add to the list of crap we do to bring in a little more money. :p

If you want to get the most bang for your buck so to speak, I would stick with very common and or easy devices. If it were not for having other techs who specialize in mobile device repair, I would not touch them. Each of them are different and require a specific skill set that you really can only develop from repairing tons of different types of phones and other mobile devices. Point being, unless you are getting a lot of them in and unless you got someone who can dedicate their time towards becoming really good at repairing them, you are going to dump a lot of time and money into training yourself to do repairs that are not very profitable. iPhones, iPods, iPads and Galaxy's on the other hands are so common and or simple that you will quickly become proficient at those repairs and make a decent profit. Charging port replacements are also very simple on the Kindles, just keep in mind that if you obviously get a lot of Kindles that are not worth repairing as well, as with any other repair obviously.

If you do want to do more Android Phones, than I would suggest only repairing those that you can get the full screen and frame assembly for. It will make your job 10x easier. Personally, we decided that it was not worth our time repairing Android Phones unless we could get the full screen and frame assemblies, so if we look up the part and it is not available, we don't fix it unless we know it is relatively easy. For us, it is just a matter of sticking with what is profitable and not wasting our time on anything that is not.

Color changes for the iPhones is another thing I would suggest looking into. If a customer already has to get their iPhone repaired, they are often times willing to pay a little more for a different color.

Cases for iPhones, iPads and Galaxy's are another thing you can make a decent profit on.

We also sell screen protectors that we buy in bulk. Two iPhone front screen protectors for $10, one installed and one extra. This does not seem like a lot, but if you get 10 phones a day in and get 5 to pay for screen protectors, it adds up.

You will also want to pickup some g-tools from WGP for iPhones and iPads. The will make your life a lot easier when it comes to bending back the housing. Also, we charge a little more for this service, which allows us to be cheaper than the competition. Competition charges $135 for iPhone 5 screen replacement, we charge $125 as long as the housing is in good shape. If it is not, then we charge $25 more. It allows us to make more on the more troublesome phones (and to pay for the tools), while still being cheaper then the competition.

Anyways, those are just a few ideas off the top of my head.
 
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You will also want to pickup some g-tools from WGP for iPhones and iPads. The will make your life a lot easier when it comes to bending back the housing. Also, we charge a little more for this service, which allows us to be cheaper than the competition. Competition charges $135 for iPhone 5 screen replacement, we charge $125 as long as the housing is in good shape. If it is not, then we charge $25 more. It allows us to make more on the more troublesome phones (and to pay for the tools), while still being cheaper then the competition...snipped.

My Googlemajik is failing me. What is/are "g-tools from WGP?"
 
Thanks for that link. I just went to youtube and found a bunch of videos (search on gtool) on this. Fascinating, didn't know these things existed. :eek:

Cool gadgets. And the videos make it look pretty easy. Good to know those are out there.

Not cheap, but well worth it. They definitely beat bending back corners with a pair of pliers and grinding them out . . . sounds so archaic and crude now that I think of it, like something you would do in the dark ages :p
 
PCX, have you ever tried Bowler Tech adhesives? Their product is amazing, you can replace and iPad screen and it will stay stuck down, even without clamping (as long as you have cleaned the frame etc). The screen can still be removed with heat though if it needs to be opened again. They are a little pricey (although they just started a bulk discount which helps a lot), but they are well worth it.

I also wanted to 2nd the gtool recommendation, definitely makes reshaping the frames easier.
 
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PCX, have you ever tried Bowler Tech adhesives? Their product is amazing, you can replace and iPad screen and it will stay stuck down, even without clamping (as long as you have cleaned the frame etc). The screen can still be removed with heat though if it needs to be opened again. They are a little pricey (although they just started a bulk discount which helps a lot), but they are well worth it.

I also wanted to 2nd the gtool recommendation, definitely makes reshaping the frames easier.

I have not, but I think I will give it a shot. I am not sure if it will be worth it for the iPads, since we really do not have any issues there, but the iPods are a bit more troublesome. Thanks for the tip!
 
The corner tool sure beats a hammer and a screw driver. I wonder how that new ipad screen jack will work out especially with the cracked screens, I'm finding it hard to believe it will work.
 
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