Hi guys thanks for all your replies.. well, to answer all your questions now:
@Wheelie
While its true, that there are a lot of variables involved i believe customers would feel a bit relieved knowing that the prices are standard, and they're the same for everyone who calls. If i were a client, I'd like to see prices on things before I'd purchase them.. it does influence decisions quite a bit. At least personally i hate to make decisions based on incomplete information.
But on the other hand, its true that prices upfront does give people something to compare with, and there is a possibility that they might not even consider calling as they might think we're expensive (or not, considering we don't charge after hours charges, neither any traveling charges etc. and we fix as many pc's they have on site at the same time.)
@Crgky127
Well, i believe that we have a fixed 30min price interval.. no complications, except the prices are indeed different for residential and corporate. But that is indicated by a BIG image that does portray the rates VERY clearly (at least i hope it does).
Umm, imaging walking up to a BIG store, and see no price tag on anything, and when you ask the staff for the price, they ask you things like who referred you ? are you a first time client ? how far do you live etc.. before deciding how much to charge you.. Personally I'd get the feeling of being ripped off.. even though it might not be the case.. But then again you're right, we do have a lot of information and partnerships with well known companies as to not appear shady.
@focuz
Well, first off i don't think $90 is too much considering the quality and professionalism the receive in return. And like mentioned earlier that cover the cost of Parking + Petrol + Travel Time + NO After Hour fees and the guarantee that if we don't fix they don't pay. Even after all that if they think $90 is not worth it, then i believe i think that the client may not be worth our time.
@Phishie
Personally, i like to see the prices before i decide as well. But if you could elaborate a bit on the comment in regards to the graphic being inappropriate, I'd really appreciate it. We were trying to do something different here, get people's attention while still appearing professional. If you see companies like optus etc in Australia they pull off similar feats with cartoons and animals while maintaining a very professional and fun look.
The superman kinda image, was supposed to give people an indication that Don't worry "Tech iT eZ (Take it easy)" as we can rescue you from all your pc troubles
. I hope its not too cheesy
In regards to the corporate work being a bit dearer, its justified as 1st off they're making money off their pc's, hence everything is very crucial when dealing with corporate pc's. The configurations, settings, work involved is usually much complicate that the home pc's. And we do tend to give our corporate clients a bit more of a preference, and try to get on site ASAP.
@tartis
Precisely my point.
@checkmate
I've had that so many times, and the biggest problem is that they call you for a small thing, and then they introduce you to the BIG problem and surprise the **** outta you. Most of the times you may not even be prepared for the problem.
@MrMille
haha, its funny you say that, as customers do ask us how long would it generally take to fix such a problem. but like you figured, the whole idea is that it does look cheaper & we don't look like a rip off, if a job takes only 5 mins and we charge them for a entire hour. So it adds to the flexibility as well i suppose.
