Outlook Issue with Verizon.net through AOL

[Velvis]

I have a client with a verizon.net email address which I guess is handled through AOL since Verizon dropped email addresses. Using imap and ssl as instructed.

No matter what I do (different computer, different Outlook, different profiles) after a short amount of time a few hours I get the following problem:
Folder:Inbox Check for new mail. processing in the progress pop up. It never finishes and even if I quit Outlook I need to kill it in the task manager to be able to restart it. After which it will work for a short while and then start the problem all over again.

I have tried everything I could find via google without any success.

Any suggestions? (he cant drop the verizon.net address as he uses it for business and he is an older guy so any kind of forwarding to a gmail address would likely cause additional headaches....

 

[phaZed]

I have been getting customers for the past two weeks that have been having the same type of issues with AOL email. No less than 20-30 people. Pretty sure it's AOL. Time to jump ship for these folks.

Most of the issues I have seen have been the password/credentials box pops back up when Sending/Receiving.

 

[HFultzjr]

Have him call Verizon Tech Support perhaps?

 

[Sky-Knight]

Run a business off business email... or get burned. Only way out is off AOL.

 

[HCHTech]

The whole verizon/aol/yahoo debacle is one of the biggest charlie foxtrots I've ever seen. We've also had several calls about email issues recently from our residential customers. I had one this morning where they couldn't reset their password since they no longer had the cell phone registered with the account. Gave them the bad news and set them up with gmail.

 

[Porthos]

Gave them the bad news and set them up with gmail.

The sdame will happen again with Gmail if they lose/change the current phone number.

 

[Sky-Knight]

The sdame will happen again with Gmail if they lose/change the current phone number.

Not if the account is setup correctly... but yeah it requires people to actually document and remember stuff... which never happens.

 

[Porthos]

but yeah it requires people to actually document and remember stuff... which never happens.

True

 

[callthatgirl]

Where do I begin, I support this and all crappy emails all day.
Updates up to date? ALL of them lol
Office updates?
What version of Outlook?
Are you logging into Windows with the Verizon email?
I use my onboarding form to help.

Verizon is not the issue, I support it all the time. Something else is snagging up. I can help tomorrow if you PM me.

 

[callthatgirl]

FYI...I too have them move off the free junk. Create an Outlook.com email and forward the Verizon/AOL, then you get a free Exchange server on top if it for their calendar/contacts. I sell this to many now. They get it, AOL and Verizon suck.