Outlook + GoDaddy = ARRRGGGHHH!

['putertutor]

I've been trying to hunt this issue down for a while now with no luck. I've got a customer running Outlook 2013. Godaddy is the email host. Periodically, without any pattern that I can discern, at least one user gets the enter your password pop up in Outlook. I've changed passwords, checked the credentials (none existed for outlook), set up a new profile, and tried numerous ports, both imap and pop. None has proved successful, and I'm losing more hair by the minute

I know both godaddy and outlook 2013 have a bad reputation for this crap, (here, here, and here). Anyone come up with a solution yet? I'm out of ideas at this point.

 

[drjones]

Stop wasting your time & move them to hosted exchange. Even GoDaddy offers hosted exchange, though it's not the cheapest / best.

I love & use www.PayPerCloud.com

Fantastic product, unbeatable price and service.

 

[YeOldeStonecat]

If you care about your clients at all....move them off of Godaddy hosting PRONTO!

Plenty of other "good" mail (and web) hosts out there. Godaddy is OK for domain reg....but not anything else.

Your clients will thank you once you've moved them to a good host.

 

[drjones]

If you care about your clients at all....move them off of Godaddy hosting PRONTO!

Plenty of other "good" mail (and web) hosts out there. Godaddy is OK for domain reg....but not anything else.

Your clients will thank you once you've moved them to a good host.

Precisely. Virtually all of my clients have their domain & DNS with GoDaddy & I've only had one outage in 5 years.

GoDaddy POP Email? Just had a CPA down for THREE DAYS - *starting on April 15.*

Yep, she's not on GoDaddy's POP anymore.....

ALL my other POP clients are way more problematic than any exchange client.

 

[shamrin]

I haven't had any problems with GoDaddy POP service, I use it myself. But I had to give up on getting their IMAP to work with my customers' Outlook. We worked on it for weeks and for hours on the phone with GoDaddy, in the end we all just through up our hands and downgraded to the POP which has worked fine.

 

['putertutor]

Believe me, I've had the talk with them about GoDaddy. They won't move... yet. They signed a 3 year deal and ended up effectively paying $0.28 a month per box for imap. They are stuck on riding it out until 2015, not by the contract, it was all paid upfront, but by their own stubbornness. They will be rebuilding their website this summer, maybe I'll get them then with the convenience of it. Until then..... AAARRRGGGHHH!!!

Any other suggestions (other than dumping godaddy)? Including better deals on hosted exchange (thanks for the link drjones, I'll check them out). Rackspace wants $10/box/month, which seems crazy high to me.

 

['putertutor]

I haven't had any problems with GoDaddy POP service, I use it myself. But I had to give up on getting their IMAP to work with my customers' Outlook. We worked on it for weeks and for hours on the phone with GoDaddy, in the end we all just through up our hands and downgraded to the POP which has worked fine.

That's funny. I switched one of the stations to POP, and it seems to have more problems than the rest now.

 

[TenYardFight]

MS has hosted exchange for 4 bucks. Thats as cheap as it gets.

 

[callthatgirl]

GoDaddy has them on a contract? I thought they had an out for all of their services, I've been refunded when I changed, my clients did too. weird.

Just a few thoughts, maybe these will help.

Do you have the full email as the username?

Did you check the box in the outgoing setting?I'm on my exchange email right now, so I can't give the exact words here, but it's in the "more settings" sometimes folks forget to check those outgoing settings to match up. And also "uncheck" the remember my password, it's usually ghosted in there. I have had to remove it.

Did you strip the reg keys for the profile when you did a new profile? it's probably still hanging on for dear life lol

Does this happen on another computer?

I know you said you didn't see outlook credentials, but you should see GoDaddy's server credentials and delete those, then reboot, then try a new profile or just try again.

you logged into the webmail to test password, I am guessing yes.

Final thought (just giving extra thoughts here), the ports do matter for GoDaddy imap, if the standard ports, work, try port 80 for outgoing or 3535. These are my backups if 25 doesn't work (but it might test ok), or you can try 465 (SSL) or 587 (SSL), heck I just play with them all until it takes. I'm not a port expert, but i'm fast enough to get one set to work.

 

['putertutor]

GoDaddy has them on a contract? I thought they had an out for all of their services, I've been refunded when I changed, my clients did too. weird.

Yeah, about that..... by contract what I meant was whatever the exact opposite of contract is. They paid 3 years upfront (which is what I was referring to when I said contract), so walking away doesn't cost them any more than they have already paid, but it would be a loss for them to walk away from paid services. Not much of a loss though, they just have a thing about doing that. I wasn't aware GoDaddy would refund the difference though. Good to know, Thanks.

Did you check the box in the outgoing setting?I'm on my exchange email right now, so I can't give the exact words here, but it's in the "more settings" sometimes folks forget to check those outgoing settings to match up. And also "uncheck" the remember my password, it's usually ghosted in there. I have had to remove it.

Huh. Did not know that could cause an issue. I will try that out.

Did you strip the reg keys for the profile when you did a new profile? it's probably still hanging on for dear life lol

Good idea. Thanks

Does this happen on another computer?

Yes, but there is one that seems to either have more issues or a more vocal user.

I know you said you didn't see outlook credentials, but you should see GoDaddy's server credentials and delete those, then reboot, then try a new profile or just try again.

The only credential shown was one for a Live account that I believe was used when registering Office 2013

you logged into the webmail to test password, I am guessing yes.

Yes

Final thought (just giving extra thoughts here), the ports do matter for GoDaddy imap, if the standard ports, work, try port 80 for outgoing or 3535. These are my backups if 25 doesn't work (but it might test ok), or you can try 465 (SSL) or 587 (SSL), heck I just play with them all until it takes. I'm not a port expert, but i'm fast enough to get one set to work.

Yep, I've tried a bunch of combinations, both imap and pop. No joy there.

Thanks for all the suggestions, I will try them out and see what happens. I would like to think there is a resolution for this issue, but I think the ultimate resolution will be to move to hosted exchange in the future.

 

[callthatgirl]

Don't call Godaddy to get hosted, they will tell you to do their Office 365. And if you do theirs, then you get ZERO support. They will send you to Microsoft. Like Ye Olde tells everyone, let AppRiver do that. Tell them I sent you! I love them!

 

['putertutor]

Don't worry about that. I wouldn't push GoDaddy for much of anything these days.