outlook 07 not sending out emails
- Thread starter ell
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LOL! senior moment, sorry! he can receive, but cannot send. I wondering if its because his out going smtp server is mail.xyz.com and his incomming is pop.kmtel.com I pinged the outgoing server, its fine
he says its used to work, but now it doesn't at all. Guess I just need to contact his biz and get the right settings, would the fact I'm testing on my isp, not his make a diff in sending? I can receive ok.
Alan22
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Is the outgoing server part of ATT/Bellsouth? They were having big issues over the weekend.
Could be that the provider of the SMTP server made some recent changes, or the ISP is blocking certain ports. These are the two things i would research first.
Could be that the provider of the SMTP server made some recent changes, or the ISP is blocking certain ports. These are the two things i would research first.
Everyone must use the outgoing mail server from their ISP.
So find out where he has his Internet connection from and use their outgoing mail server.
the mail server at "xyz" might simply have disabled relaying from your clients IP address range.
The error message might help us allot too...
So find out where he has his Internet connection from and use their outgoing mail server.
the mail server at "xyz" might simply have disabled relaying from your clients IP address range.
The error message might help us allot too...
the error just says cannot connect to outgoing server, see net admin or isp. The company uses kmtel as their isp, he has two email accts, one for at home and the other uses his company server, they both have the same isp (Kmtel)both have the same email address, the home one works fine in: pop3.kmtel.com out: smtp.kmtel.com the other acct is for his work, pop3.kmtel.com and out: mail.realtycompany.com
I switched the mail.realtycomany.com to my isp smtp server address and it sent out fine. Whats puzzling is he says the other guys in his office have no prob sending and they have the same settings---just not outlook 07, and they are on a mac.
Alan22
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No. This is not accurate. Users can send email via a webhost or email services such as gmail, yahoo mail, etc. The ISP may block port 25, but the email provider has other ports configured for SMTP. For instance, one of my webhosting companies uses port 26, gmail uses port 465.
Right now I personally use 2 webhosts and gmail & have Outlook configured to send through their mail servers, depending on which account I choose to send from. I do not use my ISP's mail server to send mail as i find it unreliable.
stevenamills
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This smells of a port/SSL issue. Have you double checked thse settings?
So should change the smtp port to a diff number? The advanced settings are at their defaults, pop3 110 port, smtp is 25 Whats strange is he said it was working for a while, then quit. One other thing, his email address in his outlook acct setup is actually fwded to another email address, would that make any diff??? don't see how if it worked with my isp smtp address.
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the error just says cannot connect to outgoing server, see net admin or isp. The company uses kmtel as their isp, he has two email accts, one for at home and the other uses his company server, they both have the same isp (Kmtel)both have the same email address, the home one works fine in: pop3.kmtel.com out: smtp.kmtel.com the other acct is for his work, pop3.kmtel.com and out: mail.realtycompany.com
I switched the mail.realtycomany.com to my isp smtp server address and it sent out fine. Whats puzzling is he says the other guys in his office have no prob sending and they have the same settings---just not outlook 07, and they are on a mac.
What if you throw on thunderbird and see if that will connect. If it's unique to outlook 2007 then another client should connect and allow you to send. Assuming it's not an authentication issue.
I may have to try that, if he calls me to try again at his office, frustrating.
Yes, you can use your own mail server, if you can have someone authenticate your mail server.
And you can use some public ones, but they are usually blocked due to spam coming from them.
As for gmail you have to authenticate with the SMTP server before you can use it.
the error just says cannot connect to outgoing server, see net admin or isp. The company uses kmtel as their isp, he has two email accts, one for at home and the other uses his company server, they both have the same isp (Kmtel)both have the same email address, the home one works fine in: pop3.kmtel.com out: smtp.kmtel.com the other acct is for his work, pop3.kmtel.com and out: mail.realtycompany.com
I switched the mail.realtycomany.com to my isp smtp server address and it sent out fine. Whats puzzling is he says the other guys in his office have no prob sending and they have the same settings---just not outlook 07, and they are on a mac.
I dont get this
You switched his work outgoing from "mail.realtycomany.com" to isp smtp server address that must then be "smtp.kmtel.com" and everything was ok?
Or you changed outgoing at his workplace to your ISP and it worked fine?
I dont get this
You switched his work outgoing from "mail.realtycomany.com" to isp smtp server address that must then be "smtp.kmtel.com" and everything was ok?
Or you changed outgoing at his workplace to your ISP and it worked fine?
I know this is confusing, he has set up two accts in outlook, both with the same email address:
home: in: pop3.kmtel.com out: smtp.kmtel.com (this acct works fine both ways)
business: in: pop3.kmtel.com out: mail.realtycompany.com (only receives, won't send) I tried switching the out smtp to my isp server, then it sent fine, I also tried smtp.kmtel.com, that didn't work. If he calls me today from his office and still can't send, I will go and see if working on it from his isp would help.????
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When I try to telnet to the work smtp server (mail.realtycompany.com) on port 25 it doesn't connect at all. If it's an open relay I should connect directly to it and be able to start issuing mail commands. If it's not an open relay I should be asked to authenticate with a username/password. I'm not getting anything. Which tells me that either there is no smtp server at mail.realtycompany.com or possibly it doesn't accept incoming traffic on port 25, but even then I'd expect a prompt.
That is of course assuming that mail.realtycompany.com is the real smtp address?
Edit: Is this by chance a server sitting on their LAN that you have to physically connected to their network to access?
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That may be the case, he said he thinks it may be a TI line or something. Sorry, I just used that server name as an example, try mail.braaschcommercial.com I appreciate your help. I was testing using my isp here at my office which is not kmtel.
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