Opinions of Ooma Office VOIP system?

[Velvis]

I have a client interested in this:

http://www.staples.com/Ooma-Office-VoIP-Business-Telephone/product_150424

Does anyone have experience with it?

Pros/Cons?

 

[Markverhyden]

Never seen them in real life, just the advert's. Personally the biggest thing in VoIP is band width (first) and then ISP/router (second).

 

[rsarceno]

I haven't work Ooma, but six months ago I replaced a Ooma Voip with Cisco UC320 as per client request. This was for a Psychiatrist office with 5 phones expanding to 10. There not to happy with the voice quality.

I was going to offer re-configuring their exiting network but they already purchase Cisco Voip.

 

[Frick]

I have Ooma for my home phone and like it. I have not used their business solution but it looks decent.

 

[Velvis]

I haven't work Ooma, but six months ago I replaced a Ooma Voip with Cisco UC320 as per client request. This was for a Psychiatrist office with 5 phones expanding to 10. There not to happy with the voice quality.

I was going to offer re-configuring their exiting network but they already purchase Cisco Voip.

Do you mean they were unhappy with the ooma quality and switched to Cisco? Or unhappy with Cisco after the switch?

 

[Vicenarian]

Bump; seriously considering adding one of these Ooma Office units to my office; they just debuted in Canada

 

[RegEdit]

I have a client interested in this:

http://www.staples.com/Ooma-Office-VoIP-Business-Telephone/product_150424

Does anyone have experience with it?

Pros/Cons?

I use Ooma for my home. Best money saving decision ever. I got rid of Verizon which was costing my about $30 a month. Now, after buying the $100 Ooma box I only pay $4.03 per month. So after 4 months or so the unit is paid for. I save over $300 a year.

It sounds crystal clear. It comes with free caller ID.
The downside? If the power goes out, so does Ooma unless you have an uninterrupted power supply. Then that will give you service for perhaps another 3 or 4 hours. Also if your Internet service goes down (this happens about once a year with Time Warner) then so does Ooma.

I use my answering machine like I always did. If you are busy talking to someone on the phone then your Ooma box will act as an answering machine and take messages for you.

 

[DataMedics]

I've used Ooma at home for several years. No major issues, except that it caused problems with my old wireless g router (hasn't happened with the two routers since then). The device is "free" except for taxes if you just want basic phone with no frills. But if you want all the nice stuff like you enjoyed with an ObiTalk and google voice, you'll have to pay for it.

They make their money on the addon features.

 

[SAG]

I walked into an office that was using one of these.
Had to install a Juniper SRX100H behind their UTM for a VPN and setup two WAPs.

Got done, went on my merry way.
Next day: OMFG PHONES OUT BLAH BLAH BLAH.
After an hour onsite, found that when the VPN was up, the phones would go out. But only if the VPN was active.
Odd thing is, this little phone box thingy was plugged straight into the UTM, not behind the Juniper at all. But when the VPN was established the phones would drop out.

UTM-------------------
|                    |
|                  Ooma
Juniper            |   |
|                Phones
Switch
|  | |
Office Computers

Ooma support was less than helpful... even when I could understand what they were saying. ("What is jupiter sir?")
Ended up moving this thing over to their back DSL line.
Still never figured out what the problem was. This thing is like an expensive magic jack to me.