MobileTechie
Well-Known Member
- Reaction score
- 32
- Location
- UK
I've a client where the staff add each others mailboxes to Outlook so they can help manage each others mailflow - sending and reading mail for them.
Until the middle of December, when they deleted an item from an additional mailbox, the deleted item went into that accounts Deleted Items and the same for Sent Items too. But since then, that has stopped and any deletions or sends now go into their own Sent or Deleted thus meaning the owner of the mailbox they're accessing cannot see what's been going on.
What they want is for deletions and sends on the mailboxes to be put in that mailboxes relevant folders
What has changed since December and how can i get it back? They already have Editor level permissions and I've tried: https://support.microsoft.com/en-us/kb/202517 but makes no difference.
The computer I was looking at last was on Outlook 2010 but they have a mix of versions including the latest O365 downloaded apps. Same problem on all of them.
Until the middle of December, when they deleted an item from an additional mailbox, the deleted item went into that accounts Deleted Items and the same for Sent Items too. But since then, that has stopped and any deletions or sends now go into their own Sent or Deleted thus meaning the owner of the mailbox they're accessing cannot see what's been going on.
What they want is for deletions and sends on the mailboxes to be put in that mailboxes relevant folders
What has changed since December and how can i get it back? They already have Editor level permissions and I've tried: https://support.microsoft.com/en-us/kb/202517 but makes no difference.
The computer I was looking at last was on Outlook 2010 but they have a mix of versions including the latest O365 downloaded apps. Same problem on all of them.
