O/S preinstalled on PC's?

[frase]

Hi was wondering on the legality of a store installing a windows O/S [xp] on a system without supplying the user the Disc the installation was from?

Reason being a customer of mine had a PC with windows XP installed on it when they bought it for me to repair. It was a refurbished pc from another store, and the user stated that they did not have the installation disc & also there was no 'recovery' partiton either.

Does the store need to supply the user with a disc on purchase of the PC with windows installed on it, I always though they needed to myself? As this is what I have always done.

Thanks was just something that I was wondering about.

 

[tarik]

what about the COA sticker on the side with the product key? was that provided?

 

[frase]

I didnt bother checking the product key either to the machine as was just a thought. It had the 'Retail COA' sticker, Shouldnt it be the 'Refurbished PC Pre-installed Windows COA' anyway?

 

[tarik]

if memory serves me right you are supposed to provide either a recovery disc or recovery partition aswell as the COA

 

[frase]

Thats what I thought in general - I myself am not a Microsoft Registered Refurbisher. I generally use OEM software and give the client the original with the new pc, as I dont rrefurbish pc's.

 

[tarik]

yeh we have just signed up for that. we have to buy the xp ome discs in packs of 3 then we go to microsoft website enter old product key and new one and it generates a new key i think. thats what my ms rep told me anyway. i have yet to use it though

 

[mkeathley]

So you cant just install from a generic OEM license and use the day DELL or HP OEM key on the side?
Then sell it without a disk. I mean you wouldn't want to sell it form a burned disk. and it does have a licensed copy of XP, for that machine with the COA on it.