vdub12
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Hijack for a moment to answer Vdub.
I started out working in the college labs in 1995 supporting the students with software glitches/printing, etc (Apple and VAX). The college I worked at had hardware/network techs so anytime there was a hardware need, I just passed it over to them. In 2000 when I worked in the corporate world, same situation...I had desktop/network guys to help. At the Mayo Clinic, I worked at the helpdesk, we had another desktop dept. Until 2007, I was only doing software repair, I barely knew how to open a computer. When I started my own business in 2007, I almost never had a hardware issue come across me until one day, I found a glitch and called upon my referring partner at the time who told me it was a motherboard issue. Not my thing, I really do not know that end of repair. That referring partner never gave me back calls (Outlook, etc.) so I found a new referring partner and he does give me back call (home visits and Outlook types). It's a very fair and balanced way to do business. With over 700 clients and about 70% of my work being remote based, I am not doing bad with just "software support"
To close, for me to learn hardware to make a few extra bucks, isn't worth it. I may bring on a tech who is efficient in hardware and carry stock, but for now what I am doing is working. I may only give my referring partner 1 call a week. That means, as software repair business is doing the just based on software repair. I don't get how you guys get so many hardware calls either, but maybe it's my marketing that draws in my clients now. Who knows.
But to be fair, I do know how to replace RAM, CD/DVD players and hard drives, extract data, etc. I just don't mess with the rest.
I may be the first software repair business out there, but I am sticking to what is workin'!
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Well if its working for you then cool I just fount it to be a little unusual.