Need some adviceon ScreenConnect setup

[scovilletech]

Hi guys,

I have owned ScreenConnectfor about 8 months now and running it on ThrustVPS on their $6 per month plan. I am experiencing some slowness issues with clients where their screens will take forever to refresh, and sometimes halfway refresh with blocks of the old screen and blocks of the new screen. I change the Quality settings to medium and sometimes low, but this doesn't always help.

I am wondering if I should just build a small server to keep here at my house to run the software off of. I recently upgraded my internet connection to a 30 MB cable connection which should be enough.

In the thrust VPS control panel, it shows that I am only using about 25% of my bandwidth. CPU and RAM look good (this is a linux server btw). Just wondering what your thoughts are. I don't think it's a screenconnect problem, but more an external problem. Most all of my clients that I connect to are on a DSL connection, so I don't think it is on their end either.

Should I just abandon the virtual private server route and have one at my house?

Thanks!

 

[JustInspired]

I am about to pull the trigger on my ScreenConnect purchase and would like to host it here at my home business so I'd be interested in learning more too.

Not trying to hijack the thread but I'd like to know if it's safe to open the port on my router. I would be using a dedicated PC for this but it would be on my network...

Also looking for the TINIEST machine I can use that will meet the recommended specs.

 

[scovilletech]

You're not hyjacking the thread at all. Would like to know myself. Maybe best to change the port to something more obscure than 8040. I don't know.

 

[hmig89]

You guys thought about hosting with amazon it's free for a year, I have had issues with clients computers taking a while but I think it's because their upload speeds are so slow.

 

[neil]

I host ScreenConnect here on a 1.6GHz Atom miniITX board running Windows Home Server V1. The little box was left over from another project and I thought I would give it a try for ScreenConnect as it is on 24/7 and I wanted the power consumption to be low. I have been running it for over a year now and the performance has been OK for me. Occasionally it seems to take a while to make the initial client connection, but as I don't have anything to compare it to I'm not sure whether that's my hardware or just network issues which would also exist for a cloud hosted version.

Note also that as I am the only user there is never more than one active session open, so I can't say whether this would be viable if you had multiple licences/techs active at the same time.

Neil

 

[ComputerRepairTech]

I just host the screenconnect server on my main box. Nothing wrong with doing that as long as its a box you leave on....perhaps if I had several employees and an unlimited license I may put it on a server then but I am the only one using my license right now.

Btw Jake when you read this thread...reminder to fix the service timeout issue that prevents screenconnect from loading on occasion on slower computers!

 

[4ycr]

I also host it on my main pc. The only slowness I see is when the clients up speed in poor.

 

[scovilletech]

That could be my problem is upspeed on their end. I don't know. May just try getting up the server here at the house for a while and give it a go. I am putting together a mini ITX system as well in a small box to run it on. Probably put win 7 on it just to keep it current.

 

[adiadasman]

We've been using ScreenConnect for about a month here, and we have been seeing consistently better performance than LogMeIn which is what we are switching from. Performance even seems to out do RDP most of the time. Ours is hosted on a Server 2012 machine, nothing special for hardware, with 50Mbps down / 8Mbps up connection.

 

[SAG]

We've been using ScreenConnect for about a month here, and we have been seeing consistently better performance than LogMeIn which is what we are switching from. Performance even seems to out do RDP most of the time. Ours is hosted on a Server 2012 machine, nothing special for hardware, with 50Mbps down / 8Mbps up connection.

Nice to see this thread brought up again, as SC just released 4.0 s stable.

 

[ComputerRepairTech]

I occassionally encounter situations where the service times out and does not start up at all. I have to have them restart the computer (much easier than talking them through manually launching the service). I've been trying to help them narrow it down but have been unable to do so and they don't seem to be willing to do a work around to resolve the issue.

 

[cyabro]

I occassionally encounter situations where the service times out and does not start up at all. I have to have them restart the computer (much easier than talking them through manually launching the service). I've been trying to help them narrow it down but have been unable to do so and they don't seem to be willing to do a work around to resolve the issue.

Still having this issue??!!
I think I said it before, we currently have 62 machines with unattended installs and never once had a problem the service not starting on any of them.
Been using SC for almost 2 years now.

We host SC on our SBS2008 box and we're on a 100mbps down / 50mps up fibre connection and no issues with speed except when the client has a slow upload.

 

[scovilletech]

Followup on this. I got the new server running here at the house and so far it seems to be running great with no hangs during sessions, so I think my issues were with a slow vps or a bottleneck somewhere there.

 

[ahiser]

Screen Connect

Thanks for the heads up on the 4.0 release. I'll be updating mine tonight. I've been running Screen Connect on my main PC. I've only had an issue with it being slow due to a client having slow internet speeds. The only time I have had to have a client restart their computer was when another program caused the client to crash on their end.

 

[ComputerRepairTech]

Still having this issue??!!
I think I said it before, we currently have 62 machines with unattended installs and never once had a problem the service not starting on any of them.
Been using SC for almost 2 years now.

We host SC on our SBS2008 box and we're on a 100mbps down / 50mps up fibre connection and no issues with speed except when the client has a slow upload.

Other people have reported the same issue. From what I can tell it happens primarily on systems with windows 7 64bit, slow boot process (maybe multiple processes, slow hard drive etc, and a delay in establishing internet connection so happens more often on wifi connections than lan connections)