Need advice on returning used Laptop to a Big Box store

tankman1989

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Ok, I have 6 days until the return policy is up and I need to figure this out.

This is a Toshiba laptop
I bought a laptop for $600+ and it is a total POS!

I want all my private info off. My Office doc's, Emails, Thunder-bird, Open Office, Browser histories, passwords, account names, etc (4 browsers).

I don't think a simple removal of the programs is sufficient but maybe it is. I didn't do anything that is so secretive that I need to be uber careful. I just don't like having all my Inet accounts accesible by some "undelete program".

Now, this laptop did not come with a re-install CD. I was supposed to make one but I didn't b/c I have Technet, so I was going to get my OS from there.

Does anyone think I can return a totally wiped disk/computer with no OS on it? If not, I could put on the same version of Windows that they gave me if you think that would be the best bet. Any suggestions?

Below are all the reasons it is going back, if anyone cares.

First off it is a fire hazard with the power supply brick reaching over 235 degrees F on numerous occasions (tested with multiple infrared/laser thermometers, so it is accurate).

It is SLOW as hell, all browsers tend to get hung up whenever I switch to one of them, they just stop and I click and the screen goes whitish and it says non-responding at the top. If I immediately switch to another browser it is fine, until I click anywhere and then it does the same thing. It does this for all 4 browsers I use.

I can not run a virus scan without it stopping it for some reason

Updates will not complete - there is always a critical error somewhere that shuts it down and I have to shutdown and "recover or resume prior windows state". THis has happened on 5 occasions on updates.
 
Ok, I have 6 days until the return policy is up and I need to figure this out.

This is a Toshiba laptop
I bought a laptop for $600+ and it is a total POS!

I want all my private info off. My Office doc's, Emails, Thunder-bird, Open Office, Browser histories, passwords, account names, etc (4 browsers).

I don't think a simple removal of the programs is sufficient but maybe it is. I didn't do anything that is so secretive that I need to be uber careful. I just don't like having all my Inet accounts accesible by some "undelete program".

Now, this laptop did not come with a re-install CD. I was supposed to make one but I didn't b/c I have Technet, so I was going to get my OS from there.

Does anyone think I can return a totally wiped disk/computer with no OS on it? If not, I could put on the same version of Windows that they gave me if you think that would be the best bet. Any suggestions?

Below are all the reasons it is going back, if anyone cares.

First off it is a fire hazard with the power supply brick reaching over 235 degrees F on numerous occasions (tested with multiple infrared/laser thermometers, so it is accurate).

It is SLOW as hell, all browsers tend to get hung up whenever I switch to one of them, they just stop and I click and the screen goes whitish and it says non-responding at the top. If I immediately switch to another browser it is fine, until I click anywhere and then it does the same thing. It does this for all 4 browsers I use.

I can not run a virus scan without it stopping it for some reason

Updates will not complete - there is always a critical error somewhere that shuts it down and I have to shutdown and "recover or resume prior windows state". THis has happened on 5 occasions on updates.

Almost all of these laptops now come with recovery partitions, just run that, and return it.

Most of the time it's F10.
 
On newer Toshibas you need to turn off quick boot in the bios to access recovery mode. Hold DEL (I think) whilst turning it on to access the BIOS otherwise it will go straight to boot the main OS.
 
sounds like you got a lemon XD
can you go into safe mode and use some app to wipe your data file (with a tool that writes zeros to user files). and return it like that?
 
Why repost the same request for help? The advice you were given yesterday gave you good options and reasoning.

As a tech I would be curious to investigate as to why that laptop was slow, I would suspect it to be a bad drive image probably due to a faulty hard drive. Toshiba's do come with a lot of crapware preinstalled, but beneath that they're generally not bad machines for the price.
 
Why repost the same request for help? The advice you were given yesterday gave you good options and reasoning.

As a tech I would be curious to investigate as to why that laptop was slow, I would suspect it to be a bad drive image probably due to a faulty hard drive. Toshiba's do come with a lot of crapware preinstalled, but beneath that they're generally not bad machines for the price.

Wow, I loked and looked and I coud not fnd it.
 
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