[SOLVED] MSI Gaming Laptop Not Booting

[Appletax]

Solution: recommended having the manufacturer repair it.


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Got a massive MSI GT83VR 6RF gaming laptop that won't boot. It won't work on battery at all. Push power button and the keyboard lights up and that's it. Won't output to external display. Not sure what to do. Don't have experience with gaming laptops. Thinking the board or GPUs (it has SLI) is bad. Can't even find those parts for it. Thinking the customer should go directly to MSI for repairs.

 

[mikeroq]

Is the computer in warranty? We typically would offer to send off the computer for repair if it was still under manufacturer warranty. This didn't come up very often. Most computers I saw that were still under warranty were software related or stuff like spills/broken screens that wouldn't be covered anyways.

 

[Sky-Knight]

Probably overheated due to lack of appropriate cleaning. You'd have to tear it down to confirm, but those symptoms are all too often a dead mainboard. MSI is pretty good about parts, or at least they were pre-pandemic I haven't had cause to use them since. So repair is possible, but it depends how deep you want to go.

You could always ship it off to MSI for the client and bill for it too, if they don't want to deal with it and you don't want to either. Just image the drive first!

 

[Larry Sabo]

Thinking the customer should go directly to MSI for repairs.

+1.

 

[britechguy]

+1.

+2 It's only the very exceptional tech that has the equipment actually necessary to do hardware diagnostics on a laptop. Few (not none, but few relatively speaking) even have that for desktops.

Almost everyone I know has learned how to spot, almost instantly, the behaviors caused by "common failures that are relatively easy to fix, usually by replacing a part or parts." Really cryptic failures go back to the manufacturer, and if the machine is under warranty I won't even touch it, as that will almost certainly void the warranty (whether it should or not).

 

[Markverhyden]

I'd check to see if it's under warranty before cracking it open. OEM's are full of excuses in denying warranty repairs because of someone else doing something. Even just pulling the bottom off. Officially they can't do that, but they'll still try. But I'd make sure the customer knows that if there's fluid damage they're SOL.

 

[GTP]

+3 for sending it to MSI

I agree with others that its a mainboard problem.

 

[Larry Sabo]

I agree with others that its a mainboard problem.

... or possibly a PCIe graphics card short. I don't know if the graphics "card" on this laptop is integrated into the MB or not. If it's removable, you still need a known good compatible one to swap in as a test.

 

[Sky-Knight]

A replacement 1080? For a laptop? During a pandemic? During a silicon shortage?

If you think that mess is actually possible, I've got some ocean front property up the road you might want to see!

 

[GTP]

But if it's still under warranty it's a gamble.
And as has been stated it would be nigh on impossible to source a replacement to test then find out it's still a mainboard issue.
Even if it's not in warranty I would still send it to MSI.

 

[Appletax]

Recommended the customer go to Acer for repairs.

His laptop was such a fricken beast lol.