Tech bud
Active Member
- Reaction score
- 27
- Location
- Oshkosh, WI
Just want to get a second opinion on what more I could have done for this problem. I have pretty good processes set in stone for certain specific problems, but this one not sure what else I could do.
Customer has a Lenovo Yoga 3, sometimes when the yoga goes to sleep it doesn't wake back up. Otherwise everything runs great besides that. I did some quick searching around on Lenovo's forums, I found articles talking about updating some drivers and flashing BIOS. Was questioning flashing BIOS, as I rather avoid having the chance of destroying someone's laptop if possible. so first I checked:
1. Power settings on Bluetooth devices, keyboards etc. Made sure to have the option to wake from sleep checked. They were.
2. Checked Windows updates to see if it could find anything, nothing.
Everything seemed good. Nothing stood out. So I go to the Lenovo's website, punch in serial number and it recommended that I get the BIOS update.
In the BIOS doc notes, it didn't say specifically that it fixed any sleep issues. But it recommended it, so I got it. Also all the updates that hey had listed for drivers on the website.
I did notice that before the BIOS flash the CPU fan never really turned off when sleeping and the backlight on the keyboard would stay on. But now that I get the bios update they turn off in sleep.
But I had no real chance to replicate what she was talking about. I asked if she had anything plugged in when the computer went to sleep, she said she may of had her Flash drive plugged in. Let the computer sleep for an hour with the flash drive in place. Woke up.
I let the computer sleep for an hour with the charger in and out. Woke up without a problem.
I can't think of anything else I could do, has all the drivers updated, the latest BIOS. Wouldn't think hardware if the only problem is just not waking from sleep. Think that's all I could do, everything else is in Windows or the Manufacturers hands right?
Customer has a Lenovo Yoga 3, sometimes when the yoga goes to sleep it doesn't wake back up. Otherwise everything runs great besides that. I did some quick searching around on Lenovo's forums, I found articles talking about updating some drivers and flashing BIOS. Was questioning flashing BIOS, as I rather avoid having the chance of destroying someone's laptop if possible. so first I checked:
1. Power settings on Bluetooth devices, keyboards etc. Made sure to have the option to wake from sleep checked. They were.
2. Checked Windows updates to see if it could find anything, nothing.
Everything seemed good. Nothing stood out. So I go to the Lenovo's website, punch in serial number and it recommended that I get the BIOS update.
In the BIOS doc notes, it didn't say specifically that it fixed any sleep issues. But it recommended it, so I got it. Also all the updates that hey had listed for drivers on the website.
I did notice that before the BIOS flash the CPU fan never really turned off when sleeping and the backlight on the keyboard would stay on. But now that I get the bios update they turn off in sleep.
But I had no real chance to replicate what she was talking about. I asked if she had anything plugged in when the computer went to sleep, she said she may of had her Flash drive plugged in. Let the computer sleep for an hour with the flash drive in place. Woke up.
I let the computer sleep for an hour with the charger in and out. Woke up without a problem.
I can't think of anything else I could do, has all the drivers updated, the latest BIOS. Wouldn't think hardware if the only problem is just not waking from sleep. Think that's all I could do, everything else is in Windows or the Manufacturers hands right?
