mHelpdesk ideas

[mhelpdesk]

Better way to inform customers of what they are being billed for.

Hey Terry - Great video tip!

I've posted a response to one of your feature requests. We already have a way for technicians to log their technical findings in the invoice.

Check out this video response:

 

[acscva]

Thanks for posting the video Vincent. Terry this is exactly how I have been doing it and tried to explain to you. I don't use the actual timer but enter my time daily for work done on each ticket.

Works great and also have just started doing it on my iPhone and iPad.

 

[ComputerPro]

Video

Thanks Shawn. I have been playing with this now too. I think it will work out a lot better.

Also thanks Vincent for the video. Makes it very easy to follow and understand.

I appreciate the tips and the help guys!

Also, due to bad timing I have basically missed the mHelpdesk webinars that they just had advertised on Technibble. Were those recorded so they can be watched later? I really want to see them.

 

[TapIT]

Also, due to bad timing I have basically missed the mHelpdesk webinars that they just had advertised on Technibble. Were those recorded so they can be watched later? I really want to see them.

From the Technibble front page

Even if you don’t attend, be sure to register so you can get a copy of the webinar after it’s finished. Also, a special coupon code will be given to members after the Webinar

I am hoping they still plan on letting us know where to view a recorded copy or I will have to wake up ultra early (Australian time) and catch one of the remaining webinars.