meditechny - I'm never ordering from them again

[phaZed]

Sorry guys but it was really the lack of customer service(which is a giant pet peeve of mine). I received three or four messages and none of it was 'I see what you're saying' or 'I understand'. It was pretty much 'It's policy', 'It's policy', and 'I'm sorry but it's policy'

I always see Technibbler's on here saying "stick to your guns" "stick to your prices and policies", and really meditechny is doing just that. I guess I just fail to see what they have done wrong, and by your own admission it seems their tech support was good in the sense that they contacted you back and let you know what the deal was. Just because you disagree does not equal bad customer service.

Believe me, I tried a bunch of other DC Jack eBay sellers before meditechny, and if an advertised 15% restocking fee is all you have to worry about (on usually $2-3 items)... then your doing good!

For the one time that they messed up on my order they really did a great job getting me the right jack overnighted, with minimal questions or hoops to jump.

 

[Tucson Techie]

I've ordered many dc jacks from mitechny and have had generally good experiences. And their prices can't be beat. However, their shipping is sometimes spotty. I'll get a DC jack from them one time in a few days, other times it takes two weeks. Plus, they do not provide tracking so when you don't receive a DC jack in a timely matter you're in the dark. Meanwhile the customer is breathing down your neck. To give an example, I ordered one dc jack on the 15th, received it on the 18th. I ordered another on the 16th, it is now the 23rd and I still have not received it. It your're trying to run a business, you really need a tracking number. Otherwise, the customer calls to inquire about the status of his laptop repair and you can't give him an intelligent answer.

 

[NYJimbo]

Maybe we should come up with a list of known good Ebay sellers. What they specialize in, why they are so good, stuff like that.

Just FYI: I also use seller dc_parts for jacks. I see them working on Sundays too. Good prices and fast ship. So far no complaints.