[SOLVED] Mac Issue

[frase]

I have a iMac 2009 model here from a client. The "Apple Genius" told her to wipe the HDD after it was not working properly. It is second hand was purchased from her friend. Was working fine apparently, then it started to not let client use youtube and load videos or load iTunes.

They told her to wipe the HDD - now just has a white screen and loops. I have loaded High Sierra.dmg onto a USB using TransMac. The HDD does not show when I hold the ALT key (Am using a USB Keyboard) only the Recovery Icon is displayed.

So I cannot check the HDD or Install via USB as Icons are not there. Any ideas anyone - I am not going to disassemble it as not my forte MACS

 

[Markverhyden]

So you can't boot into recovery mode? Power up hold down the Windows key + R.

 

[overburnz]

Have you tried booting with an El Capitan dmg? If the iMac was not updated it could be lacking firmware updates and could be one of the reasons to wich is not seeing the bootable high Sierra

PS: how did you create the high Sierra installer usb?

 

[frase]

I will try El Capitan thanks. I used CMD to Create GPT and Create Primary Partition, then used TransMac to "restore" the Image.

EDIT: Nope didn't work same deal

 

[overburnz]

I will try El Capitan thanks. I used CMD to Create GPT and Create Primary Partition, then used TransMac to "restore" the Image.

If you have a Mac to create the boot usb use install disk creator

 

[Markverhyden]

I will try El Capitan thanks. I used CMD to Create GPT and Create Primary Partition, then used TransMac to "restore" the Image.

A lot of that manual stuff just doesn't with modern macOS's as Apple uses lot of secret sauces. Any chance the customer knows what the OS was when they received it? That machine will create a recovery partition on the HD and not in firmware. So even if it was updated to 10.7+ they may have completely nuked the drive in recovery mode removing the recovery partition.

 

[frase]

If you have a Mac to create the boot usb use install disk creator

Don't Have one

 

[overburnz]

Don't Have one

have you tried cmd + r and do online recovery?

 

[frase]

Nothing works - am using USB keyboard as well, That would be windows+r?

The client wiped the entire drive and partitions by the look of it. As advised by the Apple "tech support", they do this as a last resort apparently. Ok nuke the drive without advising client they need a disk to recover or install

EDIT: Just found out it is running Leopard - so no recovery partition anyway.

 

[overburnz]

Nothing works - am using USB keyboard as well, That would be windows+r?

The client wiped the entire drive and partitions by the look of it. As advised by the Apple "tech support", they do this as a last resort apparently. Ok nuke the drive without advising client they need a disk to recover or install

EDIT: Just found out it is running Leopard - so no recovery partition anyway.

Wow that’s ancient... and the customer does not have the recovery dvd?

 

[frase]

Nope

EDIT: All good - issue resolved thanks @Markverhyden

 

[overburnz]

Nope

EDIT: All good - issue resolved thanks @Markverhyden

how did you solved it?

 

[frase]

Mark kindly supplied me a recovery image for Leopard. I then installed El Capitan to get it updated as much as I can.

 

[Markverhyden]

Mark kindly supplied me a recovery image for Leopard. I then installed El Capitan to get it updated as much as I can.

Actually it was Lion. But those cats all look the same. LOL!!!

 

[frase]

Oh yea lol so it was, should have asked this dude