Laptop won't stay on

[jhoppe]

Hey guys,

I have a feeling what is wrong with this laptop, but wanted all of your guys' opinions, just to make sure I'm not crazy. I will be working on a client's HP DV9000 notebook, and when he turns it on, the lights come on, and the fan briefly turns on, but not at its full RPM speed, and then it powers down. If it is plugged in when it does this, its probably the ac power adapter, or the power block, correct? If its doing this on when its not plugged in AND when its plugged in, would you think motherboard?

Thanks!

 

[Checkmate]

I would tend to think motherboard in both cases. But you are correct in the theory of the power block. Just my experience with HP saying it's a board.

 

[jhoppe]

I think you are right...

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&docname=c01087277#c01087277_identify

...apparently, the dv9000 qualifies for an extended warrenty! So in this case, if I take the laptop from him and get it to HP, and handle all of the conversating with HP and the repair, shipping, etc. is free, what should I charge?

 

[Phishie]

I would let him know about the extended warranty and tell him he can either take care of it himself or you'll do it for him for a fee of one hour of your work or for the price of your troubleshooting service, however you charge.

Make sure he knows it has that extended warranty. Don't leave him in the dark about it in order to make yourself look like a magic man. Also, if HP isn't going to take care of everything for free; make sure you let your client know and call him up about any fees and ask him if the fee is okay and forward it to him on his bill. If HP is going to replace the whole laptop, offer your client a data backup/transfer at a discounted rate.

Best of luck to you.

 

[jhoppe]

Thanks for the replies, that was exactly what I planned to do with the 1 hour being charged, but letting him know he could do it himself, if he's so inclined to. Turns out, it was still under the regular warranty, so its off to HP for it... I don't feel like I missed out on a sale, rather gained a potential customer as he realized I was up front and completely honest with him.

Thanks!

 

[Phishie]

Yup, put the customer's needs before your wallet. Unless your customer is a dick... then take the money and run. haha