Laptop screen issue - opinions? (screenshot)

0ldfart

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Ive got a HP Pavillion DV 2700 with a weird screen issue. Customer thought it was a 'virus' but it occurs as soon as the machine is switched on, through POST, and into windows. So not likely.

I havent seen this before. Can anyone shed light on what the cause might be? - Im assuming video chipset but wanted to get some opinions before pursuing this route. As you can see from the photo, the screen is split in to six identical replications.

Image0495.jpg


Image0498.jpg
 
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Not virus related, for a start. I'd recommend plugging in an external monitor to determine if the graphics chip's ok, if not it's most likely gonna need a new motherboard. Also check the cable leading from the motherboard to the screen is in place correctly.
 
Classic DV2000/DV6000/DV9000 cooked motherboard symptoms. GPU is damaged, machine is probably going to die very soon.
 
Classic DV2000/DV6000/DV9000 cooked motherboard symptoms. GPU is damaged, machine is probably going to die very soon.

Yep and from what I can remember I think HP has a couple of lawsuits filed against it for these ranges with bad gpu and sticking left hinges.
 
i think it started out being a motherboard thing with HP(HP replaced some motherboards) then ended up being a video card thing with nvidia.

on to other subjects that relate to this one:

why have NONE of you people asked this guy "WHAT HAS HE DONE THUS FAR"
to solve his own problem?

so far, he has>>>>>
1.)turned the computer on
2.)witnessed something he's never seen before
3.)made an assumption
4.)posted here

...goss

IF I"M WRONG>>>PLEASE LET ME KNOW>
 
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why have NONE of you people asked this guy "WHAT HAS HE DONE THUS FAR"
to solve his own problem?

Well after seeing about 100 of these and since it happens right from boot, there is very little he can do. Replace the LCD and cable? Not with what this display is showing.
 
re-read my question. you gave an answer, but it doesn't match my question.

why have NONE of you people asked this guy "WHAT HAS HE DONE THUS FAR"
to solve his own problem?

...goss
 
actually....i'd say trouble shoot video card. he should have one lying around to try. there are SEVERAL that will work.

...goss

Seriously?. That is what you would say ?. Care to tell me where you would insert this "video card" in this laptop. Can you tell me which "several" that would work ?.
 
Ok. Thanks guys for the leads. Yes it was the nVidia chipset thing. I had heard of this before but didnt realise it affected so many of the HP models (thought it was just the DV6000's) turns out its the 2000 6000 and 9000 series - HP really sucked on that one.

So then I had a look into the repairs.

MOBOs for these things are available on ebay for about $150 , but they are second hand from China and I wasnt keen to put one of these into the customer's machine. I advised him of this option but also advised that I thought it wasnt a great idea as no guarantee of the issue not occurring again.

Then I contacted HP parts supplier who quoted me $600 for a new motherboard. Needless to say, I didnt even offer the custiomer this option as he was balking at the $280 I would have charged him for the 2nd hand board so there was no way he was going to shell out $700+ for the new item, plus too much to spend on that machine for a repair anyway.

I had a look at the repair motherboard options. The heat gun thing seems to have yielded unreliable results, and I wasnt keen to try a repair that was just a temporary measure.

I finally landed on the IR heat station repair, and that looked like the best bet as its precise in terms of heat generation and local to the specific part that needs to be heated - rather than hot air which seems to go all over the place. I then located someone here (adelaide, australia) who has the gear and has done the repair to the dodgy HP models. He charges $280 for the repair (nbot a bad mark up I thought given no parts involved) but at least the repair is done properly. I then put the customer in touch with the repairer and he is going to pursue this route.

Thanks to everyone for your replies. I wouldnt have had a clue without the help. As I progress with laptop repairs I am finding that I have a hell of a lot to learn and I am so thankful for this forum as a place to go and get decent information.
 
"I finally landed on the IR heat station repair, and that looked like the best bet as its precise in terms of heat generation and local to the specific part that needs to be heated - rather than hot air which seems to go all over the place. I then located someone here (adelaide, australia) who has the gear and has done the repair to the dodgy HP models. He charges $280 for the repair (nbot a bad mark up I thought given no parts involved) but at least the repair is done properly. I then put the customer in touch with the repairer and he is going to pursue this route. "

Just purchase a new motherboard, this method can also be done by popping it into the oven for 5 minutes at 383 degrees F and its free.

It will most likely over heat again and it will fail again

The issue is that the DV series that has the Nvidia chipset runs so hot (75-85 C) and with out the proper Bios update (which switches the fans on earlier to keep it around 60-65 C, it will fry itself again. Same goes for pretty much any laptop that has the Nvidia chipset (6000-6100, and some 7000 series amongst a few)
 
Just purchase a new motherboard, this method can also be done by popping it into the oven for 5 minutes at 383 degrees F and its free.

Apparently the repeat overheating problem can be overcome by using high quality thermal paste and inserting a wide copper shim over the chipset so that it wraps around the casing above and below (just next to fan so that it catches draft and defers heat, and just above the casing in a small fold so that it defers heat at both ends). One of the guys doing this repair reckons if HP had got the heat dissipation issue correct in the first instance by using copper instead of aluminium the proximity issue on the motherboard would not have damaged as many machines. Obviously cost was a factor here but no doubt it would have been a lot cheaper for them to get it right the first time by spending the additional than the cost of all the ill-will and bad publicity involved from customers who experienced this problem.

Personally I wouldnt feel comfortable about the oven fix for the same reasons I wouldnt use a hot air gun. Probably because Im still new to laptop repairs, but I felt the IR solution was more precise, which is why I deferred the job and referred the customer elsewhere. Just a personal thing - Im still a bit nervy about small component repairs, and putting an item with plastic parts into an oven is not something I would want to attempt.
 
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If you're not comfortable with it, then definitely stay away from the home-brew method. Ive just used it so many times now on graphics cards, motherboards, and just random stuff and so far I haven't had anything die, but you can do serious damage if it isn't done properly or carefully (like melt the plastics and ruin the board)

Yeah definitely it disperses the heat much more efficiently, If HP didn't cheap out then they wouldn't have this mess. I have a huge collection of DV6000s now lol
 
WOW I am glad I found this post, I have a dell in front of me that is doing the EXACT SAME THING. I mean, the screen looks the exact same with the black bar going down the middle. Guess its the graphics card and nothing monitor related huh?
 
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