Kaseya vs LogMeIn

[scottay]

Hey all.

I currently use LMI Central with Pro licenses to maintain ~20 computers (hoping to grow this to 100+): defrags, virus scans/definitions, general cleanup, backup, and the like. I was poking around for other options and came accross Kaseya IT Center. So far it looks like it will help me maintain my automation a bit easier: lots more scripts available and has AV built into it so I can manage threats/definitions centrally for either Kaspersky or MalwareBytes (extra $1.25/mo, not bad at all). It's a bit more expensive than LMI until I get my numbers up, but the pay as you go model is very attractive. Cost is a HUGE factor since I'm billing a flat yearly rate to my clients for the service, so every dollar extra I spend is a dollar I can't really make up.

So, my question to the community is this: is it worth my time to do a complete beta test of Kaseya or are there things that are immediate turn offs that I'm not aware of? Or should I look somewhere else completely?

 

[Slaters Kustum Machines]

I can't speak for Kaseya, but I do use GFI for exactly what you are looking for and works great and is also pay for what you use.

 

[uprighttech]

Yep, we use GFI MAX and it works really well for our needs. Quite a bit cheaper than Kaseya. GFI offers managed antivirus as an addon, and you can write and deploy scripts using several different languages including DOS Batch, CMD, Javascript, Perl, PHP, PowerShell, Ruby, VBS, Command and Python.

GFI has quite a few helpful videos on their YouTube channel including at least a couple on scripting with MAX.

http://www.youtube.com/user/gfisoftware/videos

 

[anglian]

Kasaya recently changed their pricing,
I don't have the mail any more, but it was something like £1400/year per admin user and no additional cost per machine.
GFI looks really good, especially if they ever get their off site backup down to a decent price.....

 

[scottay]

Thank you all for your replies!

I'm liking what I'm seeing with Kaseya. No, it's not 1700/yr, it's $99/yr with 1 admin user, each additional user is $5.95/mo. At least in the US, might be different in the UK.

I tinkered with GFI a bit, and unless I'm missing something or got the wrong version it doesn't seem to have as many bells and whistles. Don't know what the pricing of GFI is, but Kaseya is definitely affordable.

Any other inputs are welcome, thank you all!

 

[YeOldeStonecat]

Test a few MSP packages.....Kaseya, GFI, N-Able, Zenith, amongst others.

See which features you like, what prices work for you for your needs, what their sales guys can do to help you, marketing, etc. We went with N-Able 2 years ago...GFI was still growing, we're happy with N-Able, if we were to compare soon we might switch to GFI.

 

[scottay]

How is the pricing on N-Able? I'm sure you can't give the details, but how does it compare to the $99/yr + ~$5/computer?

 

[Simon Yates]

I have used Kaseya quite a bit when i used to work for a managed services company. I have to say I found the platform a pleasure to use. It definately made my job alot easier. I have never used GFI so i can't compare.

The one thing i would suggest though, is until you have enough managed machines, you probably want to pay for a hosted Kaseya service rather than host your own which is when it gets real pricey.

Try looking here: http://www.cloudservicesdepot.com/Services/Kaseya

Hope this helps.

Regards,

Simon.

 

[anglian]

Thank you all for your replies!

I'm liking what I'm seeing with Kaseya. No, it's not 1700/yr, it's $99/yr with 1 admin user, each additional user is $5.95/mo. At least in the US, might be different in the UK.

I tinkered with GFI a bit, and unless I'm missing something or got the wrong version it doesn't seem to have as many bells and whistles. Don't know what the pricing of GFI is, but Kaseya is definitely affordable.

Any other inputs are welcome, thank you all!

Kaseya pricing is definately changing, I have asked my rep for a copy of the new price list and will post it here as soon as I get it.
It definately was something like£1400/year for 1 admin user and unlimited machines.
I know they haven't changed it yet on their UK website, however the rep did call me to tell me about the changes coming in soon.

 

[uprighttech]

Kaseya pricing is definately changing, I have asked my rep for a copy of the new price list and will post it here as soon as I get it.
It definately was something like£1400/year for 1 admin user and unlimited machines.
I know they haven't changed it yet on their UK website, however the rep did call me to tell me about the changes coming in soon.

Not sure how Kaseya does things but most RMM companies don't allow for sharing of their pricing. We use GFI and they really try to keep that information out of the public eye so end users don't know what sort of markup their MSP is using.

I tinkered with GFI a bit, and unless I'm missing something or got the wrong version it doesn't seem to have as many bells and whistles. Don't know what the pricing of GFI is, but Kaseya is definitely affordable.

There are some features of Kaseya that are not available in GFI, but I think the gap is closing. GFI has been rolling out features on a regular basis. There are a couple features that Kaseya has and GFI lacks that I know are on the GFI 2012 Roadmap. I can't give you exact GFI pricing (see above), but I can tell you it is much cheaper than Kaseya. Your cost would probably be less than 1/4 of your Kaseya bill.

 

[jdpetrov]

I've been using Logmein free for a few of my msp customers and I'm switching to Kaseya because, well, it's a night-and-day difference between Logmein FREE and Kaseya PAY-FOR-IT.

I must say that I wish Kaseya used a remote connection tool like Logmein rather than VNC. VNC has horrible frame-rate issues so I actually find myself remoting in through Logmein rather than Kaseya VNC, but I hear Kaseya is switching to something other than VNC in their 2012 roadmap.

I am using Cloud Services Depot for my Kaseya. #1, the trial period is 30 days through CSD but Kaseya directly is only 14 days. CSD is same ballpark pricing as Kaseya with the added advantage of extra Kaseya advanced scripts pre-written but only by going through CSD.

Plus, CSD offers a second-layer of tech support to assist with the more out-there questions regarding deployment and configuration.

This is a fairly lopsided review, but that's what you get when doing an apples-to-oranges comparison. Sorry.

 

[carrcomp]

I've been using Logmein free for a few of my msp customers and I'm switching to Kaseya because, well, it's a night-and-day difference between Logmein FREE and Kaseya PAY-FOR-IT.

I must say that I wish Kaseya used a remote connection tool like Logmein rather than VNC. VNC has horrible frame-rate issues so I actually find myself remoting in through Logmein rather than Kaseya VNC, but I hear Kaseya is switching to something other than VNC in their 2012 roadmap.

I am using Cloud Services Depot for my Kaseya. #1, the trial period is 30 days through CSD but Kaseya directly is only 14 days. CSD is same ballpark pricing as Kaseya with the added advantage of extra Kaseya advanced scripts pre-written but only by going through CSD.

Plus, CSD offers a second-layer of tech support to assist with the more out-there questions regarding deployment and configuration.

This is a fairly lopsided review, but that's what you get when doing an apples-to-oranges comparison. Sorry.

I've setup log me in central and I'm deploying the client with an MSI installer to my managed clients.

I've enjoyed it, I appreciate all of the little things I can do from the control panel to the group etc without needing to connect to them.

Works for me anyway, and the price isn't half bad.

 

[Slaters Kustum Machines]

I've been using Logmein free for a few of my msp customers and I'm switching to Kaseya because, well, it's a night-and-day difference between Logmein FREE and Kaseya PAY-FOR-IT.

I must say that I wish Kaseya used a remote connection tool like Logmein rather than VNC. VNC has horrible frame-rate issues so I actually find myself remoting in through Logmein rather than Kaseya VNC, but I hear Kaseya is switching to something other than VNC in their 2012 roadmap.

I am using Cloud Services Depot for my Kaseya. #1, the trial period is 30 days through CSD but Kaseya directly is only 14 days. CSD is same ballpark pricing as Kaseya with the added advantage of extra Kaseya advanced scripts pre-written but only by going through CSD.

Plus, CSD offers a second-layer of tech support to assist with the more out-there questions regarding deployment and configuration.

This is a fairly lopsided review, but that's what you get when doing an apples-to-oranges comparison. Sorry.

GFI includes TeamViewer for you to use.

 

[geekhelp4u]

Works for me anyway, and the price isn't half bad.

Works well for me too!

Even with their "advertised" price it comes out to appx $4 a month per machine or even appx 3.50 a machine if you purchase for 25 machines.

Of course this is if you pay per year in advanced - otherwise expect about a 35% price increase when paying per month.

 

[gikstar]

We use Kaseya and love it. We can offer the antivirus for a set amount monthly per machine and then up-sell other services when we go over the reports with the client (computers are not up-to-date with Microsoft Updates and Java, hard drives heavily fragmented, etc).
Clients love it when they know you're actively looking after them.

 

[Knightsman]

Starting to hate GFI honestly

They say certain things will roll out (like an android app) in 2011, then say early 2012..and we never see it. takes to long.

Oh and their billing sucks, I got double charged a couple of months, and am still going back and forth with them to fix it.

Ive been using them for about 3 years now.

 

[scottay]

Thanks again all!

I'm really liking Kaseya more and more after messing with it. Having had LMI Central for a year and a half I've gotten intimately familiar with its pros and cons. It's remote control is second to none, it's beautiful.

However, since I'm trying to remotely monitor machines and run scripts, their new One-to-Many is a good start but not anywhere near as developed as Kaseya's. Kaseya's remote control SUCKS though, so I'll be keeping at least LMI Rescue for that use.

And just an FYI, I just talked to my rep and he mentioned that their pricing model has changed substantially. Based on some saying it's $1400+/yr, that was when they didn't host their service. This was due to having to pay for 500+ licenses outright and host the software. Now they have a much more flexible and easy to swallow pricing model, which is a flat yearly account fee ($99) and then a monthly per-agent fee that steadily gets cheaper the more you have.

 

[Chadhardy]

Now I'm completely torn between GFI and Kaseya after reading everyone's posts. Other local PC repair shops talk highly about GFI and I do like it that they're starting with the backup service as well (albeit a little over priced the last I looked), but I don't know of anyone personally who uses Kaseya. I guess I need to go ahead with the trial.

 

[Parkwaytech]

Now I'm completely torn between GFI and Kaseya after reading everyone's posts. Other local PC repair shops talk highly about GFI and I do like it that they're starting with the backup service as well (albeit a little over priced the last I looked), but I don't know of anyone personally who uses Kaseya. I guess I need to go ahead with the trial.

Not a fan of Kaseya here. We switched to GFI and are quite happy.

 

[Slaters Kustum Machines]

Now I'm completely torn between GFI and Kaseya after reading everyone's posts. Other local PC repair shops talk highly about GFI and I do like it that they're starting with the backup service as well (albeit a little over priced the last I looked), but I don't know of anyone personally who uses Kaseya. I guess I need to go ahead with the trial.

I have never used Kaseya, but am very happy with GFI. I suggest a trial of both to see which works best for you.