Heh - Three of my phone calls started out this morning with either "Do you make house calls?" or "I understand you make house calls". I also service 5 senior homes (residents which have no way to travel to me) as well as 4 of the 5 surrounding townships which is always on-site. Many times I pick up machines, work them on the bench at home and return them the next day or so. The customer pays extra and seems pleased to do so. Not a big deal to me as mornings are spent out and around (which I enjoy) and afternoons/evenings are working on the bench or remote. I get quite a few calls outside my service area (which I decline) just because others won't go on-site. Each of us has our forte and individual market.
It pays to know your stuff
- Thread starter RetiredGuy1000
- Start date
I've never seen a customer slower to pay then the townships I dealt with just got the call from the last one last week they were moving to a new provider was happy to see them go.
If you have a coffee shop near by you can sometimes encourage them to go grab a coffee or donut and come back in an hour or so
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If you have a coffee shop near by you can sometimes encourage them to go grab a coffee or donut and come back in an hour or so
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If he wanted to stay so bad i would have declined the job. I have walked away before. In the beginning it is so hard to walk away from that money. But sometimes it hurts you more than if you declined.
With him standing over you it should definitively be charged as onsite not flat rate.
With him standing over you it should definitively be charged as onsite not flat rate.
RetiredGuy1000
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Has anyone written 'the business of computer repair?' Seems that it would have a large readership. Kind of a how-to on the ups and downs of the business.
Your PCMD
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Archon Prime
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I only deal with the the macOS. Not the hardware. Won't touch it. Back in the day it was fairly easy to open up an iMac G4 and early G5 models or the PowerMac G5 and macbooks, but now.. it's a whole lot of nope. Too much junk to worry about to being an AASP now. I'll strictly deal with the Operating system and software. If you have a broken/defective piece of hardware it's off to Staples for ya.
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