Is it possible to shut down / restart & task MGR doesn't show?

[drjones]

If I had a dollar for every time this happened, I'd literally be donating money to "poor" Bill Gates.....

So many times I've had clients swear on their lives, children, etc, that they've rebooted or shut down their PCs, yet when I look at our GFI AND when I physically logon to the PC & check Task Manager, both items show the PC has been running for.....a week, 20 hours, whatever....

But BOTH GFI & Task Mgr definitely show the exact same uptime and prove that the PC has NOT been rebooted.

Again, this has happened hundreds of times (probably thousands) and with Win7, 8, 10, Domains & workgroups, everything.

So again; is it possible for a PC to shut down / restart and NOT have task MGR and GFI both reflect this?

Thanks

 

[HFultzjr]

Maye they are confusing Hibernate/Sleep mode with actual Shutdown?

 

[drjones]

Maye they are confusing Hibernate/Sleep mode with actual Shutdown?

I have no idea man.....they're *ADAMANT* they're either shutting down, or rebooting, but clearly something's amiss.

I have seen people log off their user account & then say "OK I restarted!" LOL.......

 

[Markverhyden]

So again; is it possible for a PC to shut down / restart and NOT have task MGR and GFI both reflect this?

Who knows......

 

[HFultzjr]

They could be pushing the power button to shut down, when in fact it is set to sleep/hibernate.
Power button = off.....right........not always.

 

[TurricanII]

In Windows 10 with Fast Startup it seems that Start/Shutdown actually means Logout + Hiberbate, so the uptime does not get reset:

http://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/

Click Start/Restart to fully reboot and reset the uptime.

 

[Paul Rodgers]

Microsoft turned the shutdown button on the start menu into a sleep/hibernate button in vista. Dumbest thing ever. Perhaps that explains the issue.look into the power settings.

 

[glennd]

at least 8 and 10 default to "fast startup" which equates to hibernate mode regardless of how you tell it to "shut down". you need to switch that off to get a clean startup.

 

[drjones]

In Windows 10 with Fast Startup it seems that Start/Shutdown actually means Logout + Hiberbate, so the uptime does not get reset:

http://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/

Click Start/Restart to fully reboot and reset the uptime.

at least 8 and 10 default to "fast startup" which equates to hibernate mode regardless of how you tell it to "shut down". you need to switch that off to get a clean startup.

Interesting....that might be it....maybe.....

 

[HCHTech]

at least 8 and 10 default to "fast startup" which equates to hibernate mode regardless of how you tell it to "shut down". you need to switch that off to get a clean startup.

In Windows 10 with Fast Startup it seems that Start/Shutdown actually means Logout + Hiberbate, so the uptime does not get reset:

http://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/

Click Start/Restart to fully reboot and reset the uptime.

Interesting....that might be it....maybe.....

Well, those are two different statements. I've got a Win10 machine on GFI here in my shop - I'ma gonna test it - BRB

Edit: Oops, I'll bet there are more variables at work here, like whether the machine is BIOS or UEFI. This machine was upgraded from Win7, and looks to be about 5 years old - I don't think that will give a definitive answer...

 

[TurricanII]

I've certainly seen the symptoms on win 7 free upgraded to win 10 Pro on non uefi bios machines.

 

[Briggsy]

Could the customer be telling porkies?

Customers often tell fibs to hide their habits. If I had a pound each time a customer said "I was only shopping online and I got a virus" thinking I won't find out that they were actually looking at porn or warez sites, I could have retired years ago.

What customers say, and what they do, are often miles apart.

 

[lan101]

Nothing shocks me anymore about how uneducated people really are about computers. Just had someone this week that has always turned their computer off with the power button. They hold it down when they're done every time lol. Unbelievable.

 

[ComputerRepairTech]

I actually forgot that was there in task manager, i always use the event log.

Edit: and just checked task manager on my surface and can confirm uptime is wrong which is odd because I disabled hibernation and then I check hibernation and it turned itself back on -_-; (edit2: disabling hibernation disables fast startup/hybrid shutdown)

 

[nlinecomputers]

at least 8 and 10 default to "fast startup" which equates to hibernate mode regardless of how you tell it to "shut down". you need to switch that off to get a clean startup.

From an elevated cmd prompt:

shutdown /s /f /t 0

That will force a hard shutdown no fastboot.