Is anyone using GoToAssist?

[COMPUTERKARATE]

Citrix product looks pretty decent but you never know. Anyone using it? Pleased? They have a free trial but I thought some forum feedback is better.

Info at gotoassist dot com

 

[Nodak]

A LOT of folks use it, probably the best, BUT it is also the most expensive.

 

[Hercomputers]

GTA is Citrix based and aren't there issues using it with Vista? I'm having a flashback from my last IT job where the end users needed remote assistance and they ran into issues with it might have been a Vista thing...lol..maybe someone else can share their thoughts/experience with it.

Thanks to Lisa (Call that Girl) I've been using LogMeInRescue and I love it. I especially like the 'Calling Card' feature where you can add your own custom icon/header/background with your company name, logo, etc. copy that icon on the customer's desktop and the next time they need your help, all they have to do is click the icon and they can connect to you. A little pricey, but if you use it often, paying by the month may be worth it.

 

[ljtechservices]

i use it. works fine with Mac and all windows versions.
i use it over others for the multi screen support. a few of my clients have 2 or more monitors.

 

[keeperofthecode]

Been using it about four months. Biggest complaint is there is no exe file to give customers. They have to go through fast support.com and I have had several times where the submit button doesn't show up. Never had problems after connected

 

[Velvis]

I have been using LogMeIn for the last 3-4 years. It always has worked great. I have never spent a dime for it.

I know they have a bunch of additional services that I might use every now and again.

Am I the only one who feels like they make the primary product too cheap (free in this case) and everything else it really expensive?

For example I have hundreds of computers on my account and it would be great to organize them using LogMeIn central, but its $300 a year.

I feel like the product I NEED is free, and the bells and whistles are way to expensive.
Another example, The other day I looked into using their Mobile assist program to remote into someones blackberry but I think it was like $2000/year. Worth it if you need that all the time, but I have never needed it before and likely wouldnt need it again.

BTW, I know LogMeIn free doesnt do the initiate a remote install/session. Something I think is over priced for my needs.

Im not bashing anyone or company or saying their prices are unfair, just their prices that dont really jive with my needs as a tech and something I have always thought about.

 

[ClickCntrlCmmd]

I've been using GoToAssist for 6 - 7 months - works great...The unattended feature works great too. Never had any problems connecting to any Windows or Macs. The one thing I don't like, is if I run the support software from my Mac it only supports one open session at a time - unlike if you run it from Windows - which I do when I'm in the office.

I just embedded the fastsupport.com into the body of of one of my web pages - and also did a sub-domain to forward to that page. "remote.mysite.com" - looks like my site and loads the fastsupport page from within.

 

[Cambridge PC Support]

I've just had a quick play with LogMeInRescue on my XP bench machine and it look really really impressive! I've been trialling TeamViewer for the last few weeks and thought it was good but LMIR looks streets ahead. Plus it seems less expensive and can pay in monthly instalments rather than as a huge lump sum.

 

[Johnthegeek]

Been using it for over a year. Many of my customers find it difficult to access. In the next few months I plan on changing services after some research.

Recently have been considering cancelling the offer to my clients. I make money on it however it cuts into shop money and onsite money. In addition many clients don't see it's value (probably my fault).

 

[bigcuedaddy]

Am I the only one who feels like they make the primary product too cheap (free in this case) and everything else it really expensive?

Im not bashing anyone or company or saying their prices are unfair, just their prices that dont really jive with my needs as a tech and something I have always thought about.

I'm with ya. I paid for their annual pro subscription, which at the time I thought was a great bargain ($70 I think). But then I find out later on that it doesn't include "Central" @ $300. That really ticked me off, so I went to TV. I don't use the remote stuff very often at all, and it would be silly for me to pay $thousands for the service.

 

[merrillcomputer]

I had an issue with GoToAssist. I'm using the 30-day trial and got to test it on a friends computer. She says her computer is pretty sick, and she didn't really have any computer skills so she was having trouble explaining the problems to me. Apparently she would get an error message when trying to initiate the session. error code was 2146762751. running winxp and firefox. I'm going up there this weekend to have a look. the support site is quite lacking, in fact I was rather disappointed that it showed absolutely nothing about what the client see's when logging in. For now I'm assuming it has something to do with her computer and not GTA. I will post again if i find anything interesting

 

[GlennDCitrix]

GoToAssist Express help

Hi,

I work for Citrix and moderate the GoToAssist Express user forums. There are a couple of way to get your client into a support session but both basically involve them downloading and running a small application which makes an outbound connection to the Citrix servers which then connect to you. Your client should see a window pop up telling them that you are trying to connect and asking if they give you permission. We have training videos on our support site help dot gotoassist dot com and I'd be happy to assist you also.

Glenn Dobson - Community Leader Citrix Online
Twitter: @GlennDCitrix

 

[gikstar]

A GoToAssist user...

We use gotoassist and yes it is expensive, but we think it's worth it.
Our clients love it when we can login remotely from anywhere we can get a signal and fix their problem right in front of there eyes. The immediate service is just one more way that helps us keep our clients calling us. We are worth every penny that we charge.

We have it listed under Support on our website and they can pay us online when we're finished.

 

[mindtrigger]

I am using GoToAssist, and while it seems a little pricey, it pays for itself the first week of every month when I get the first call I can remote into instead of driving on-site. If not in the time and gas spent, in the agony of going on site for a problem that could have been handled remotely instead. Why leave your office if you don't have to?

I haven't had any problems with Windows XP, Vista or 7 or any of the server versions yet. When my clients can't get it installed, it is usually because their computer is too infected or broken to do anything, let alone install GTA.

My favorite part of GTA by far is the Unassisted Sessions. I use this feature for access to various servers, and for my regular client's computers I access frequently. The only other product I have tried was TeamViewer, but I wasn't impressed.

If you are running a tech business and you haven't pulled the trigger on remote a support service, seriously consider just doing it. Not only does it save me massive amounts of time, gas and wear/tear on my vehicle for many calls, but it gets me into machines I normally would not be able to service due to limited remote access options, and pure distance. I have even helped my business clients while they are out on vacation in far away lands. These are dollars someone else may take from you.

Furthermore, I can be connected to multiple systems at the same time, so I am potentially making 2-3-4 times the amount of money per hour.

 

[mindtrigger]

We use gotoassist and yes it is expensive, but we think it's worth it.
Our clients love it when we can login remotely from anywhere we can get a signal and fix their problem right in front of there eyes. The immediate service is just one more way that helps us keep our clients calling us. We are worth every penny that we charge.

We have it listed under Support on our website and they can pay us online when we're finished.

I have thought about doing this, but wondered what would stop someone from refusing to pay after the service is rendered. Have you thought about this or dealt with it yet?

 

[Xander]

I have thought about doing this, but wondered what would stop someone from refusing to pay after the service is rendered. Have you thought about this or dealt with it yet?

Might want to head into this recent thread in the same forum on that one.
payment for remote fix

 

[crazyj]

We used it for years and years before we wrote our own. We paid almost $8k a year, which was really the catalyst for us writing our own.

It does pretty much everything, but for me it had some annoyances like additional floating windows.

It is definitely one of the benchmarks as we develop ScreenConnect.

 

[TimJacobs]

We used it for years and years before we wrote our own. We paid almost $8k a year, which was really the catalyst for us writing our own.

It does pretty much everything, but for me it had some annoyances like additional floating windows.

It is definitely one of the benchmarks as we develop ScreenConnect.

Be careful about promoting your own software before checking with Bryce. Don't want you to get Banned

 

[kagman]

Ive used gotoassist express last year and it was a really nice piece of software. But paying $80 a month and then not using it was a waste of money for me. So now I use teamviewer and logmein..

When it comes remote support I tend to try out different programs. Some are better then others but as long as they do the job thats all that matters to me..

 

[vividpc]

Go To Assist Express

I have been using it for over a year. I love that fact that I can setup unattended support sessions. It's expensive but I receive the beta user discount.