Importing Outlook Contacts

[Tech bud]

What a day. I thought this was going to be simple, maybe it is and I'm overlooking something.

Outlook keeps crashing when trying to import contacts. I Click the file and click contacts to put it in that location. Then It starts progress and says: Microsoft office has stopped working. Then to another screen restarting. Then it just restarts outlook.

Things I have tried:

1. Ran quick repair on Outlook.
2. Ran the online repair on outlook. (this just made it worse as it deactivated Outlook and had to hunt down a copy of office.)
3. Figured no big deal, next step was uninstall and reinstall anyways. Installed a fresh copy of outlook. Still crashes.
4. Thought maybe the flash drive was making it have trouble. Transferred it on to computer. No go.
5. I tired a different CSV file and still not go.

Any ideas to get this to actually take? This is starting to drive me crazy?

 

[TurricanII]

What a day. I thought this was going to be simple, maybe it is and I'm overlooking something.

Outlook keeps crashing when trying to import contacts. I Click the file and click contacts to put it in that location. Then It starts progress and says: Microsoft office has stopped working. Then to another screen restarting. Then it just restarts outlook.

Things I have tried:

1. Ran quick repair on Outlook.
2. Ran the online repair on outlook. (this just made it worse as it deactivated Outlook and had to hunt down a copy of office.)
3. Figured no big deal, next step was uninstall and reinstall anyways. Installed a fresh copy of outlook. Still crashes.
4. Thought maybe the flash drive was making it have trouble. Transferred it on to computer. No go.
5. I tired a different CSV file and still not go.

Any ideas to get this to actually take? This is starting to drive me crazy?

Have you got the original contacts in a PST file? If so you could attach it to Outlook and drag and drop the contacts over. I would run the CSV file through Excel and delete any columns that are not populated and check that the remaining columns are all valid.

 

[Tech bud]

Will give it a double check, but I did try importing to another outlook and it went through.

 

[TurricanII]

If it goes into another outlook then export to pst from that other outlook and import the PST instead, or attach the pst as data file then drag drop contacts

 

[Slaters Kustum Machines]

Create a new Outlook profile on the affected machine.

 

[Tech bud]

I deleted the profile and entered another one. I figured that couldn't be it either as he has two profile on his computer and happens on both his wife and his.

 

[Tech bud]

It also has trouble exporting too, just tried that and it crashed

 

[Tech bud]

I can export .PST files just fine also

 

[Moltuae]

Are you importing from a non-local file (ie over the network) by any chance?

I've had similar problems with Outlook when trying to import from .csv/.pst files that are stored on mapped drives or other network shares. Copying the file to a local drive first usually resolves it.

 

[Tech bud]

I am using a flash drive. But I did transfer the files directly to the computer itself then try to transfer, still a no go.

I also tried to disable everything that was running. No go.

 

[Tech bud]

Not sure what the heck, but he ended up having a back up with the same contacts, I used that one and it went through fine.

 

[HCHTech]

Have you done any hardware diagnostics on that computer? It almost sounds like it could be a RAM problem...

 

[Tech bud]

Maybe, I wish I could of held on to his computers a bit longer to try and figure it out. I want to know why! I wonder even what would I have said or done if I couldn't get it to work.

 

[johnrobert]

Outlook should not be crashing check add ins

 

[Tech bud]

I forgot to mention it, but I did check the add ins, one of my first go to maneuvers. I did a test run to with Mcafee installed on my computer but it didn't do that to me.