HCHTech
Well-Known Member
- Reaction score
- 4,259
- Location
- Pittsburgh, PA - USA
I have a client that recently acquired another business. The acquired business was using Consolidate Communications for their email, accessing it through their webmail. 5 employees total.
We would like to download this email so it can be archived and the accounts deactivated. When setting up one of these emails in Outlook, only the standard folders are synced (Inbox, Sent Items, etc.). The accounts have dozens of other folders you can see and access when in webmail. Normally, you would just go into the IMAP folders dialog and add the missing folders to the subscribed list, but in this case, no additional folders show up in that dialog.
The only thing I knew to try was setting the root folder field in the Outlook setup. The default in Outlook is that this field is blank, so I changed it to INBOX, but sadly, that didn't change things at all. No additional folders show up to add to the subscribed list when you click on the "Query" button.
We have an open ticket with Consoldated, but unsurprisingly, they haven't been helpful so far. We're waiting on a resonse from the escalation team.
Is there anything I've missed? I suppose we could drag all of that email into the inbox when logged into webmail, but what a mess that would create. I'm calling this an action of last resort.
We would like to download this email so it can be archived and the accounts deactivated. When setting up one of these emails in Outlook, only the standard folders are synced (Inbox, Sent Items, etc.). The accounts have dozens of other folders you can see and access when in webmail. Normally, you would just go into the IMAP folders dialog and add the missing folders to the subscribed list, but in this case, no additional folders show up in that dialog.
The only thing I knew to try was setting the root folder field in the Outlook setup. The default in Outlook is that this field is blank, so I changed it to INBOX, but sadly, that didn't change things at all. No additional folders show up to add to the subscribed list when you click on the "Query" button.
We have an open ticket with Consoldated, but unsurprisingly, they haven't been helpful so far. We're waiting on a resonse from the escalation team.
Is there anything I've missed? I suppose we could drag all of that email into the inbox when logged into webmail, but what a mess that would create. I'm calling this an action of last resort.
