I think my Aunt and Uncle are going to give me a heart attack at a young age

Majestic

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Montreal, Canada
So my Aunt calls me up telling me that everytime she starts up microsoft word it's very slow. I have logmein setup on her computer. I connect to her remotely and its taking a very long time. As I'm doing this she says okay click on Microsoft Outlook (She called me for word I guess she does not realize there is a difference). So it opens up and it's downloading 15 messages of which it's realllly slow receiving anything. It's on 45 k of 512k Total for all messages. So I figure okay.. I just have to have them restart their dsl modem.

I ask her to pull the thin black wire out of her 2 wire dsl modem. She tells my uncle to do it. I ask them okay did you do it? She says yes he did it. I said okay plug it back in. He says okay yeah it went from red to green or something. I asked are all the lights on? He said yes. Then he tells me, it says WELCOME! I'm like OMG.. I said pull out the -thin- black wire out of the MODEM. He ends up pulling out the thick black wire out of the computer. Now I tell him look pull the thin black wire out of the modem. He says okay just a sec.. then tells me he just pulled out the YELLOW wire out of the middle of the modem.. I'm like OMG... I ask him to reconnect it and he says how?? I tell him.. just snap it in like a telephone wire into a jack..... He does it.. now I manage to reconnect (slowly still) and I login to the modems page and restart it manually..

mann I tell you anybody else goes through this frustration with their family sometimes?? arghrhrhrhrhr

ahh okay just needed to get that off my chest!!!

Majestic
 
Oh i know your pain. I used to do phone support for Dell for SOHO and we used to get some right eejits! Didn't know a modem from a mouse!
 
Oh i know your pain. I used to do phone support for Dell for SOHO and we used to get some right eejits! Didn't know a modem from a mouse!

heh.. I think as I'm doing more server work I have less and less patience for simple tasks. I don't tutor anymore either, don't have the patience! But mannn when you're telling somebody to right click and they say "left click?" and then you say no right click they say okay "I left clicked." You want to put your head in the wall! Some people can not listen to instructions..

ahh well!!!

Majestic
 
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