I need help taloring my resume for IT consulanting job

[kagman]

Hello Everybody. My name is Jose and I could use your help. Tomorrow I am going for a job interview at a IT support company. From what I know they are looking for part time IT consultants to help with there clients.

I'm thinking of redoing my resume to reflect more of IT consulting then just the the of compaines i have worked for.

Now like most people my resume just has that jobs i worked for in the past and what my responsibility was. Does anyone have ideas or suggestions that might help me out.

Thank you ..

 

[onetech4all]

Re:

Well, let's see what you've got so far.

 

[sjlplat]

Generally your resume should reflect what you can do rather than what you have done. You want to list your KSAOs (Knowledge, Skills, Abilities, and Other characteristics), education, work history, and references. That's pretty much it. Keep it simple, don't overindulge on details.

Here is a link to the US federal archives to explain KSAOs in more detail.

 

[kagman]

Ok here is what I have. Now its not finished yet at all but its something. My problem is that this resume is getting to be very long and im trying to cut this down. So any help would be greatly appreciated.

Certifications:
A+ Certified Technician

Skills: Operating Systems
Knowledge of Apple Mac OS X and Mac OS 9.1, Windows NT 4.0, Windows 2000, DOS 5.0 and higher, Microsoft Windows 3.1/95/98/Me/XP/Vista/Windows 7. Microsoft Windows Server 2000/2003/2008. Some knowlodge of Ubuntu Linux

Software
• Word Processing (Microsoft Office for PC and Mac, Openoffice)
• Publishing (Publisher, FrontPage, Expressions Web, Sandvox)
• Graphics (Corel Draw, Adobe Photoshop)
• Communication (Internet Explorere, Firefox, Safrie Google Chrome, )
• Diagnostic (various anti-spyware/ anti-malware removal software, Spinrite 6.0 Hard Drive Diagnostic, Ultimate Boot CD Diagnostic Program, Microsoft Desktop Opitmaizion pack, and others)
• Remote desktop support (logmein, Remote Desktop, VNC, Gotoassist)
• Virtual Computing Enviroments: Vitual PC, VMware, Microsoft Hyper-V, Sun Virtual Box
• Backup and Imageing software
• Using various linux distroubutions for PC data recovery.
• Use of firewalls both software and hardware based

Hardware – Knowledge of:
• Inkjet Printers and laser printers
• PC and Mac systems
• Trouble shooting of standard PC workstations and servers.
• Computer peripherals such as modems, sound cards, and external removable storage devices, hard drives
• Networking devices: routers, switches, hubs, firewalls, NAS units, wireless routers/access points, cabling
• Network setup and maintanace, Internet conitivity and internet security
• Smart phones from Andriod to iphone OS


Work Experience:
• Computer graphics design and basic web desiging.
• Networking solutions for both wired and wireless installations
• Repairing and building of computer systems for both PC and Mac
• Provide one on one desktop support for users running Windows 95/98/2000/XP/Vista/Windows 7 and OSX over the phone.
• Setting up and maintaining virtual computers
• Routine computer maintance and Remote desktop troubleshooting to users in any location.
• Removeal of Viruses, Spyware and Malware from infected computer systems.



Work History:


Current Job
I.T. and H.R. Manager. March 2004- Current
• Created company computer network of 25 computers ranging from Workstations to servers
• Provide constant network maintance and computer support to all users of the company 24/7
• Created the companies first website which is still in use today
• Maintain the Drivecam system for the entire fleet of 20 cars for the company
• Installed and manage the computer systems for our Orlando office and provide that location with computer support on a daily
• Assist the owners of the company with administrative office duties
• Manage the payroll on a weekly basis for the entire company of 50 people
• Over see the employee benefits program for the company
• Take reserversions from clients and imput them into the company database.
• Network with various people around the world to provide our clients with transportation needs


Job 2
Software Sales Rep. January 2002 – January 2004
• Sold various software products to customers
• Provided feedback to our software vendors like Microsoft, Intuit, Dreamcatcher, Corel and Sysmantec.
• Maintained the upkeep of the software department
• Tested out various software products to better assist the retail customers
• Provided computer based workshops for our retail customers on the use of their computers, printers, digital photography, video editing, etc
• Maintained various in store demos from desktop computers to printers


Computer Technician January 2001 – January 2002
• Diagnosing and repairing computers in a timely fashion
• Provided delivery and installations of new computers to retail customers
• Provided phone support to both staff members and retail customers.


Upgrades Rep. October 2000 – January 2001
• Sold computer related products such as hard drives, RAM, processors, and backup solutions to customers
• Provided technical assistance to customers with regard to common computer issues
• Provided information on a variety or products from computers to software.
• Networked with manufacturers to keep abreast of latest product and technical information.


Job 3 March 1998 – December 1999
MIS Coordinator
• Preformed periodic system backups of various computers
• Maintained 50 computers located in 3 separate locations in Queens, New York
• In charge of ordering new computer systems, printers, and software for the company
• Created a system which ensured that all systems where Y2K compliant
• Provided training to staff members in the use of their computers with Windows 95/98, Microsoft Exchange, MS Word, etc.
• Maintained the Social Services Connections Network that was provided by the State of New York.
• Provided support for the organizations others facilities in Queens


Job 4 August 1995 – March 1998
Computer Technician
Technical Services Department (March 1997 – March 1998)
• Diagnosing and repairing computers in a timely fashion
• Provided delivery and installations of new computers to retail customers
• Provided phone support to both staff members and retail customers.
• Created service orders to facilitate customer computers
Dealt with hardware manufactures in repairing and configuring computer systems

Parts Department (April 1996 – March 1997)
• Responsible for tracking inventory of laptops and memory products
• Assist in the processing of orders for retail and corporate customers.
• Provided daily counts of products such as computer memory, laptops, and digital cameras

Retail Floor/Upgrades Department (August 1995 – April 1996)
• Sold computer related products such as hard drives, RAM, processors, and backup solutions to customers
• Provided technical assistance to customers with regard to common computer issues
• Provided information on a variety or products from computers to software.
Networked with manufacturers to keep abreast of latest product and technical information.

 

[anonymous Mac Tech]

You really should add any education you've received. For instance if they are looking for a associates/bachelors and they don't see that on your resume its going to go right past the screeners and into the trash. If you don't have any formal education but did some trade school or even just a HS diploma, you want to make a category for that. Where you put it depends on the style of resume you have going. From the looks of what you have so far it looks like you are going towards a professional resume rather than chronological.

 

[sjlplat]

The KSAOs probably need some revision. Your work history only needs to go back about 5 years, but for this particular resume I'd take it back 10 years. Make sure you reference company names and contacts if possible. It's all a bit long...I'd try to shorten it up a bit.

For your KSAOs, try wording things like this:

Knowledge of [insert things that you understand like networking, specific OSs, specific hardware and software]
Skilled in [insert skillsets like troubleshooting, networking, repair, customer service]
Ability to [insert actions that you can perform, like multi-task, work under pressure, meet stringent deadlines]

etc...

You don't necessarily need to list all the hardware and software you're familiar with. Just generalize and highlight some popular ones.

 

[kagman]

Thanks for all the advice so far . Please keep them coming. Once I get home I will start cleaning it up. My question for eveyone here is how many pages should this be 1 or 2?

 

[anonymous Mac Tech]

Thanks for all the advice so far . Please keep them coming. Once I get home I will start cleaning it up. My question for eveyone here is how many pages should this be 1 or 2?

2 at the very most including your cover page, if you are putting in a cover letter?

 

[sjlplat]

If possible, keep the resume to 1 page. You should also have a cover letter and a references page. Here's an example I wrote for one of my college career development courses:

PROFILE

Associate of Science degree in Computer Information Systems/Web Development, interested in entry-level Information Technology positions. Experience with Windows and Linux-based PCs, servers, and local area networks. Proficient with XHTML and CSS standards, PHP 5, and MySQL 5.


EDUCATION

Kaplan University
Associate of Science in Computer Information Systems/Web Development
July, 2009, Cumulative GPA: 4.00
Member of the National Society of Collegiate Scholars

University of New Mexico
Attended two semesters for PC Systems Engineering and Semiconductor Manufacturing Technology
1997-1998

New Mexico Tech
Attended one year for Electrical Engineering
1995-1996

Los Lunas High School
High School Diploma
1991-1995


QUALIFICATIONS

• Knowledge of Microsoft and Linux operating systems, Apache Web Server, Microsoft Internet Information Services, Microsoft Office suite, Adobe Photoshop, and Adobe Dreamweaver
• Knowledge of HTML, XHTML, XML, CSS, PHP, MySQL, Javascript, and AJAX
• Ability to research and learn new programming languages and concepts
• Ability to test and troubleshoot web-based programming
• Ability to work under pressure and multi-task
• Skilled in technical writing, reading comprehension, training, supervising, PC troubleshooting and repair, and computer networking fundamentals


EXPERIENCE

March 2007-Present
Freelance Web/PHP Developer
• Develop open-source PHP and MySQL scripts for public domain
• Develop dynamic database-driven websites for small businesses
• Provide technical support for open-source script users and clients

March 1998-Present
Sumco Phoenix Corporation
Senior Material Processor
• Work in a class 10 clean room operating chemical deposition reactors and support tools used in the production of prime epitaxial silicon wafers
• Troubleshoot tools and process inconsistencies
• Assist engineers with special projects
• Maintain certifications while learning new tools and processes
• Work under production schedules with little to no supervision
• Train new employees
• Assume lead duties on a temporary basis

 

[kagman]

Hey Sjlplat thats great.. thanks.. will starting working on my resume now. Again that you all for giving me your input. Will let you all know what happens tomorrow..

 

[sjlplat]

Hey Sjlplat thats great.. thanks.. will starting working on my resume now. Again that you all for giving me your input. Will let you all know what happens tomorrow..

No problem at all! I always had a really hard time writing resumes. The college courses helped me understand them a lot more. Unfortunately I can only give you the theoretical stuff, because I've never had to actually put them to use. I was at the same company doing the same job for nearly my entire working career.

 

[kagman]

First of all i want to thank you guys for your input. Your ideas and suggestions where taken and put into my resume. I spent hours on it and the end result was a resume that was 1.5 pages long. Many of you said to keep it down to one page but right now being just about 1.5 pages is better then what i had before. You guys are the best.

And yes i got the job.

 

[sjlplat]

First of all i want to thank you guys for your input. Your ideas and suggestions where taken and put into my resume. I spent hours on it and the end result was a resume that was 1.5 pages long. Many of you said to keep it down to one page but right now being just about 1.5 pages is better then what i had before. You guys are the best.

And yes i got the job.

Hey congratulations! Glad it all worked out for you.