This is so weird. Don't get me wrong, I get clients like this too sometimes, but the majority of my clients know and admit they're idiots when it comes to computers. When they claim that they never had a password and I tell them that they do, they just go "oh, so what are we supposed to do now? I don't remember the password I set up x years ago." They don't argue, in fact they're very grateful when I get them going again. In the few instances when it wasn't possible to recover their accounts, they get sad/angry/upset, not with me but at Yahoo, Google, etc. Maybe it's an income thing. Most of my clients are higher income.