Humor Section!

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What's funny (not ha-ha funny) is that most people don't realize that how we remember music, including lyrics, uses entirely different neural pathways than how we remember straight-up verbal or written information. This is one of the reasons why, even in many individuals with well-advanced dementia, they can sing along very well with tunes they haven't heard in decades, but that were "burned in" much earlier in life. It's not the same memory channels used for declarative verbal memory, and those are the first to go, and they go in reverse order from recency of acquisition.

Also, lets not forget, that most of us hear music we like far more times during "the liked period" than we hear anything said to us. Repetition matters, too.
 
That's how I feel every time I ask a customer for their password and they come back with "Don't you have it? I gave it to you last time we talked. It was just a little while ago." (9 months I point out)

I hope you use this as an opportunity to point out (in a very businesslike, but still straightforward way) that it is the owner of a password who is responsible for its safekeeping, and that doing so is essential. I constantly do this and make the point that passwords are to your accounts what keys are to your car and house. If you lose those, even if a locksmith can get you in again, you still end up having either one re-keyed after having done so, and then those new keys are yours to protect and have access to when needed.
 
I hope you use this as an opportunity to point out (in a very businesslike, but still straightforward way) that it is the owner of a password who is responsible for its safekeeping, and that doing so is essential. I constantly do this and make the point that passwords are to your accounts what keys are to your car and house. If you lose those, even if a locksmith can get you in again, you still end up having either one re-keyed after having done so, and then those new keys are yours to protect and have access to when needed.
I think you know what talking to a wall is. It's not everyone mind you. As they say in the movies "just the usual suspects". Unsurprisingly they are also the ones that open every single email they receive. And call me about a Microsoft Support popup on their iMac saying they have a serious problem on their computer. In the end you can't just fix stupid.
 
I think you know what talking to a wall is. It's not everyone mind you. As they say in the movies "just the usual suspects". Unsurprisingly they are also the ones that open every single email they receive. And call me about a Microsoft Support popup on their iMac saying they have a serious problem on their computer. In the end you can't just fix stupid.
"I don't have a password, it just logs in - nope never had one."
- The Usual Suspects

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In the end you can't just fix stupid.

True, so true.

These are also the class of client that I fire, when I can, or I let them fire me when I tell them, again, that they absolutely do have a password and it is their responsibility to keep track of it. I honestly think I've had to do this less than 5 times, because virtually all of my clients take it to heart when I tell them this, without trying to make them feel bad, when a "first incident" occurs. And they definitely get it if I had to jump through hoops (and cost them quite a bit of money) going through password recovery processes for them.

You can't fix stupid, but nor do you have to suffer fools gladly. I long ago learned that the customer is not always right, and it's a complete pile of bullsh*t to treat them as though they are when they are not. It's never hurt my business one bit to give it to the willfully stupid with great guns ablazin'!
 
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